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Added 36 mins ago
GH
Director of Sales and Marketing
Gottardo Hotels and Resorts
Aurora, ON
- Full-time
Role Description The Director of Sales and Marketing is a full-time, on-site role based in Aurora, ON, responsible for leading revenue growth and brand visibility for Gottardo Hotels and…
Added 36 mins ago
FT
Executive Director
Factory Theatre
Toronto, ON
- $90,000 CAD / year
- Full-time
Working in partnership with the Artistic Director and Board of Directors, the Executive Director will help guide Factory's next phase of growth through strategic planning, financial…
Added 2 hours ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
This employer is a technology company seeking a strategic leader to oversee account management and customer success operations. The role focuses on driving revenue growth, retention, and…
Added 2 hours ago
DH
Director of Operations
Delta Hotels and Resorts®
Whistler, BC
- Full-time
Job CategoryRooms & Guest Services Operations
Added 2 hours ago
IH
Manager | Human Resources Operations
Interior Health Authority
Kelowna, BC
- Full-time
Analyzes opportunities for innovative solutions to address complex workforce challenges and provides feedback to the Director, HR Operations on the feasibility and requirements for the…
Added 2 hours ago
MS
Managing Director
Manos Software Group
Montreal, QC
- Full-time
…dynamic and experienced professional to join our team as Managing Director. Reporting directly to one of our Investment Partners, the Managing Director will be responsible for managing and…
Added 2 hours ago
R&
Associate Director - Recovery
Ruth & Naomi's Mission
Chilliwack, BC
- Full-time
Ruth & Naomi's Mission is seeking an experienced and compassionate Associate Director of Recovery to provide strategic and operational leadership across our Men's and Women's Recovery…
Added 2 hours ago
C
Sales & Operations Execution Director
Cascades
Longueuil, QC · Saint-Hubert, QC
- $150,000 to $180,000 CAD / year
- Full-time
Join MARC-ANDRE GERVAIS's team as a Sales & Operations Execution Director in Saint-Hubert and help build a more sustainable future.
Added 2 hours ago
C
Warehouse & Distribution Director
Cascades
Longueuil, QC · Saint-Hubert, QC
- $150,000 to $180,000 CAD / year
- Full-time
You are a logistics leader who excels at building high-performing operations, optimizing distribution networks, and driving continuous improvement. This is an opportunity to lead…
Added 3 hours ago
EC
Director, Event Technology I, Chelsea Hotel Toronto
Encore Canada
Toronto, ON
- Full-time
The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class…
Added 3 hours ago
CR
Bilingual Maintenance Manager (French & English)
COGIR Real Estate
Orleans, ON
- Full-time
You will work closely with the Executive Director and residence leadership team to ensure maximum resident satisfaction while fostering a positive living experience for our residents. You…
Added 3 hours ago
A
Directeur des opérations
Adecco
Dorval, QC
- Full-time
We are currently seeking an experienced Director of Operations to oversee the overall performance of a major strategic operation located in Montreal.
Added 3 hours ago
PS
Operations Manager
Paladin Security Group Ltd
Burnaby, BC
- $85,000 to $100,000 CAD / year
- Full-time
Meets regularly with the Director of Operations to review performance, risks, staffing, financial results, service challenges and recommended improvements.
Added 3 hours ago
UO
Director, Space Planning & Facilities Management
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $12,056.75 to $18,813.42 CAD / month
- Full-time
Reports directly to the Managing Director, Operations, Faculty of Medicine.
Added 3 hours ago
BC
Commercial Director
Bird Construction
AB · Calgary, AB · Edmonton
- Full-time
Reporting to the Vice President of Major Projects, the Commercial Director will be responsible for the successful administration of contracts with clients, consultants and subcontractors on…
Added 3 hours ago
HD
Affiliate & Creator Growth Manager
Hadley Designs
Remote, Canada
- $75,000 to $125,000 CAD / year
- Remote
…and expansion into new channels. You'll lead our affiliate operations team and work closely with our Creator Partnership Lead, who specializes in coaching creators, developing…
Added 3 hours ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Reporting to the Senior Vice President, Risk, Legal & Finance (the “SVP”), the Director, Legal & Loan Operations (the “Director”) will lead MarshallZehr’s legal and loan operations function…
Added 3 hours ago
JD
Coordonnateur(trice), Services alimentaires - Coordinator, Food services
Jeux du Canada Games 2027
Quebec, QC
- Full-time
Collaborer avec les différents départements afin d’assurer la cohérence et la coordination des opérations sur l’ensemble des sites ;
Added 3 hours ago
GM
Administrative Assistant
Goulbourn Museum
Ottawa, ON
- Contract
Goulbourn Museum is seeking an organized, detail-oriented Administrative Assistant to support the day-to-day operations of the Museum. Working with the Acting Executive Director and Museum…
Added 3 hours ago
FH
Assistant Director, People & Culture
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
…one of Canada’s most iconic resort destinations. As Assistant Director, People & Culture, you will be at the forefront of shaping an exceptional colleague experience during an exciting…
Added 3 hours ago
B
Bilingual Regional Operations Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Regional Operations Manager is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities…
Added 3 hours ago
EF
Executive Director - Disability and Community Services
Edenbridge Family Services Inc
Lethbridge, AB
- Temporary
We are seeking an Executive Director who brings strong business experience, effective people leadership and a thorough understanding of Alberta’s Persons with Developmental Disabilities…
Added 3 hours ago
B&
Talent Acquisition Partner
Black & McDonald Limited
Markham, ON
- Full-time
The Talent Acquisition Partner works from our office in Thornhill and reports to the HR Director. The Talent Acquisition Partner is responsible for delivering full-cycle recruitment across…
Added 3 hours ago
FH
General Manager, Hawthorn Dining Room & Bar
Fairmont Hotels & Resorts
Calgary, AB
- Full-time
…every guest visit is memorable and impactful. Reporting to the Director, Food &…
Added 3 hours ago
ST
Director, Philanthropy
Save the Children Canada
Toronto, ON
- Full-time
…transformational impact? Save the Children Canada is looking for a Director, Philanthropy to shape and lead our philanthropy program, grow philanthropic revenue in ambitious and sustainable…

BGIS

Bilingual Regional Operations Manager (ENG/FR)

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level.
Posting language: English
Posted: Nov 6, 2026

Original job description

SUMMARY

The Regional Operations Manager is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Manages a team of Technicians for the assigned regions.
Responsible for people-oriented activities including but not limited to employee engagement, development and performance. management, hiring and retention, uniforms, certifications, training, and compensation recommendations.
Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular toolbox talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents.
Ensures work is performed in accordance to all internal and external requirements.
Maintains current awareness and knowledge of all applicable regulations and requirements.
Provides technical support to Technicians.
Provides coaching and mentorship as required to Technicians.

Operations Management

Manages work orders with a focus on cost control (OT, efficiency, etc.), and weekly work order expenditures.
Management of Technician time and expenses.
Collaborates with relevant concerned parties to review, develop, refine and implement processes and standard operating procedures.
Recommends and implements technologies to achieve greater efficiencies and productivity.
Maintains current awareness and ensures compliance with all applicable regulations and requirements.
Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements.
Monitors and drives team performance to ensure achievement of service level agreements and performance metrics.
Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
Collaborates with Dispatch and CMMS teams for effective service delivery.
Investigates and resolves operational issues.
Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.
Provide support with operational tools/programs including but not limited to: as GeoTab, Lone Worker, PMR and ODP.
Able to work within union environments, including understanding of Collective Agreement.
Provide support in absence of Regional Director.
Other duties as required.

KNOWLEDGE & SKILLS

5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level.
Community college diploma or equivalent training (e.g. RPA, CET).
In-depth knowledge of applicable regulatory requirements and maintains current awareness.
Technical expertise in one or more of skilled trades discipline – refrigeration, electrical, plumbing.
Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved.
Skilled at managing a skilled trades operations and employees.
Ability to develop and implement processes and standard operating procedures.
Skilled at influencing, persuading and negotiating.
Computer proficiency.

Licenses and/or Professional Accreditation

Trade certification in one or more of the following would be considered an asset.
Journeyman level Refrigeration license.
Journeyman level Electrical license.
Journeyman level Plumbing license.

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More about this job

Responsibilities

The Regional Operations Manager leads a team of technicians to ensure operational excellence, safety compliance, and the achievement of service level agreements. They are responsible for managing work orders, controlling costs, and refining processes to improve overall team productivity and client satisfaction.

Requirements

Candidates must have 5 to 10 years of trades operations experience, with at least 5 years in a supervisory or management role. A community college diploma or equivalent training is required, along with technical expertise in refrigeration, electrical, or plumbing trades.

Skills

People leadership
Operations management
Team engagement
Performance management
Health and safety compliance
Technical support
Cost control
Process development
Standard operating procedures
Resource utilization
Service level agreements
Union environment management
Refrigeration
Electrical
Plumbing
Computer proficiency

Visa sponsorship

Not detected in the job text

Keywords

Regional Operations Manager
Technicians
People Leadership
Operations Management
Health and Safety
Work Orders
Cost Control
Standard Operating Procedures
Service Level Agreements
Performance Metrics
Resource Utilization
CMMS
GeoTab
Lone Worker
PMR
ODP
Collective Agreement
Refrigeration
Electrical
Plumbing
Journeyman License
Trades Operations
Supervisory
Process Development
Technical Support

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