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Added 24 mins ago
IW
Coordinator, Region Office Operations (12 Months Contract) - Mississauga, ON
IG Wealth Management
ON · Ontario, Canada
- Contract
Client service orientation – Understanding and addressing the needs and perspectives of internal and external clients
Added 24 mins ago
PC
Manager, Financial Services, Digital Banking Operations, Consulting
PwC Canada
Toronto, ON
- Full-time
Demonstrated Manager-level experience in management consulting or a comparable client-facing leadership role, with strong knowledge of operations in Financial Services, particularly…
Added 24 mins ago
PS
Senior Security Analyst
PBC Solutions (Canada)
Victoria, BC
- Full-time
While the initial focus of the role will be on delivery of BC Ministry of Health-related projects, efforts may expand to additional public and private client work.
Added 24 mins ago
HW
HR & Operations Manager
Hunter West Legal Recruitment
Vancouver, BC
- $100,000 to $130,000 CAD / year
- Full-time
On behalf of our client, a growing and well-respected boutique law firm in downtown Vancouver, we are seeking an experienced Manager, Human Resources & Operations to join their team. This…
Added 24 mins ago
T
Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
Reporting to Team Leader, Claims Services; the Bodily Injury Analyst is responsible for the handling of bodily injury tort claims in Alberta. This includes full investigation of liability…
Added 24 mins ago
T
Relationship Manager
TD
Peterborough, ON · Oshawa, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 24 mins ago
T
Customer Experience Associate - Vaudreuil
TD
Vaudreuil-Dorion, QC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 24 mins ago
T
Customer Experience Associate - Cantonese Language Skills an Asset
TD
Vancouver, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 24 mins ago
T
Senior Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
Reporting to Team Leader, Claims Services; the Bodily Injury Analyst is responsible for the handling of bodily injury tort claims nationally. This includes full investigation of liability…
Added 54 mins ago
BO
Treasury Solutions Analyst
Bank of America
Toronto, ON
- Full-time
Assist clients in navigating the bank by liaising with the Client Service, Fulfillment, Credit and other partner teams
Added 54 mins ago
HC
Audiologist/Registered Hearing Practitioner - Dryden ON
HearingLife Canada
Dryden, ON
- Full-time
HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's…
Added 54 mins ago
B
Bilingual Regional Operations Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Regional Operations Manager is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities…
Added 54 mins ago
BO
Treasury Solutions Analyst
Bank of America
Calgary, AB
- Full-time
Assist clients in navigating the bank by liaising with the Client Service, Fulfillment, Credit and other partner teams
Added 54 mins ago
JH
Manager, Community Programs
John Howard Society of Victoria
Victoria, BC
- Full-time
Work with staff to address barriers affecting service quality, client engagement, or program effectiveness.
Added 54 mins ago
HC
Audiologist/Registered Hearing Practitioner - Uxbridge ON
HearingLife Canada
Port Perry, ON
- Full-time
HearingLife Canada, and National Affiliated Providers, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's…
Added 54 mins ago
PC
Internal Audit Senior Manager
PwC Canada
Toronto, ON
- Full-time
Strong commitment to providing excellence in client service and a demonstrated ability to produce high-quality results
Added 54 mins ago
II
Senior Market Research Manager, Innovation
Ipsos in Canada
Toronto, ON
- Full-time
As a Senior Market Research (Account) Manager, you will play a key role in supporting the provision of strategic insight to our clients in the delivery of research services. In this role,…
Added 54 mins ago
RL
Account Manager
Reverse Logistics Group (RLG)
Toronto, ON
- Full-time
The Account Manager will manage a large portfolio of client accounts to ensure compliance with EPR and environmental regulations while maintaining high levels of client satisfaction. This…
Added 54 mins ago
SR
Senior Payroll Specialist
Swim Recruiting
Burnaby, BC
- Full-time
On behalf of our client, SWIM is seeking a new Senior Payroll Specialist. This new employee will report directly into the Senior Manager, Accounting & Finance and will work alongside other…
Added 54 mins ago
Operations - Area Operations Manager (Guardteck)
Kandor
Burnaby, BC
…a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and…
Added 54 mins ago
Outreach Worker (Outreach Tricities)
Connective
Coquitlam, BC
This position will provide assistive outreach support to client(s) referred to Connective by our funders to enable their adjustment to, and success with life in the community.
Added 54 mins ago
Inlet Recovery Home - Residence Worker
Connective
Port Alberni, BC
…maintain the goals of supportive recovery and individualized service…
Added 1 hour ago
R
Senior Financial Specialist
RBC
Kamloops, BC · Vancouver, BC
- Full-time
As a skilled financing specialist supporting a high performing commercial banking team with portfolio management and compliance support you will contribute to an exceptional client…
Added 1 hour ago
T
Bilingual (FR/EN) Contact Centre Representative - Canadian Banking, Credit Cards
TD
Montreal, QC
- Full-time
…communities we serve. Our Sustainability and Corporate Citizenship team was established to bring the TD Ready Commitment (our Corporate Citizenship platform) to life, and help us accomplish…
Added 1 hour ago
T
Customer Experience Associate
TD
Winnipeg, MB
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…

BGIS

Bilingual Regional Operations Manager (ENG/FR)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level.
Posting language: English
Posted: Nov 6, 2026

Original job description

Summary

JOB DESCRIPTION

The Regional Operations Manager is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, collaborating on process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

Key Duties & Responsibilities

People Leadership

Manages a team of Technicians for the assigned regions.
Responsible for people-oriented activities including but not limited to employee engagement, development and performance. management, hiring and retention, uniforms, certifications, training, and compensation recommendations.
Ensures compliance with health and safety standards in the delivery of work through activities including but not limited to conducting regular toolbox talks, implementing safety training, providing protective equipment, reviewing and monitoring incidents.
Ensures work is performed in accordance to all internal and external requirements.
Maintains current awareness and knowledge of all applicable regulations and requirements.
Provides technical support to Technicians.
Provides coaching and mentorship as required to Technicians.

Operations Management

Manages work orders with a focus on cost control (OT, efficiency, etc.), and weekly work order expenditures.
Management of Technician time and expenses.
Collaborates with relevant concerned parties to review, develop, refine and implement processes and standard operating procedures.
Recommends and implements technologies to achieve greater efficiencies and productivity.
Maintains current awareness and ensures compliance with all applicable regulations and requirements.
Deploys Technicians to projects and work orders and to ensure projects and work orders are completed on-time and meets all requirements.
Monitors and drives team performance to ensure achievement of service level agreements and performance metrics.
Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
Collaborates with Dispatch and CMMS teams for effective service delivery.
Investigates and resolves operational issues.
Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.
Provide support with operational tools/programs including but not limited to: as GeoTab, Lone Worker, PMR and ODP.
Able to work within union environments, including understanding of Collective Agreement.
Provide support in absence of Regional Director.
Other duties as required.

Knowledge & Skills

5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level.
Community college diploma or equivalent training (e.g. RPA, CET).
In-depth knowledge of applicable regulatory requirements and maintains current awareness.
Technical expertise in one or more of skilled trades discipline – refrigeration, electrical, plumbing.
Ability to lead and engage a team of skilled trades employees and drive performance to ensure all requirements are achieved.
Skilled at managing a skilled trades operations and employees.
Ability to develop and implement processes and standard operating procedures.
Skilled at influencing, persuading and negotiating.
Computer proficiency.

Licenses and/or Professional Accreditation

Trade certification in one or more of the following would be considered an asset.
Journeyman level Refrigeration license.
Journeyman level Electrical license.
Journeyman level Plumbing license.

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More about this job

Responsibilities

Lead and support regional technician teams, including hiring, training, performance management, safety, and technical guidance. Manage work orders, costs, staffing, service levels, compliance, operational processes, and issue resolution to ensure effective service delivery and client satisfaction.

Requirements

Requires 5 to 10 years of trades operations experience, including at least 5 years in a supervisory or management role, and a community college diploma or equivalent training. Candidates should have skilled trades expertise, knowledge of applicable regulations, and the ability to lead teams, manage operations, and develop processes; journeyman refrigeration, electrical, or plumbing certification is an asset.

Skills

Team Leadership
Employee Engagement
Performance Management
Health And Safety Compliance
Skilled Trades Operations
Work Order Management
Cost Control
Resource Utilization
Process Development
Standard Operating Procedures
Regulatory Compliance
Technical Support
Coaching And Mentoring
Operational Issue Resolution
Collective Agreement Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Technicians
Skilled Trades
Refrigeration
Electrical
Plumbing
Work Orders
Service Level Agreements
Performance Metrics
Health And Safety
Regulatory Compliance
Toolbox Talks
Safety Training
Protective Equipment
Cost Control
Labor Loading
Resource Utilization
Standard Operating Procedures
Process Development
Dispatch
CMMS
GeoTab
Lone Worker
PMR
ODP
Collective Agreement
Journeyman License
Employee Retention

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