Billingual Service Delivery Coordinator (EN/FR)
- Markham, ON, Canada
This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time
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Job details
- Pay
- This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
- Job type
- Full-time
- Apply by
- Experience
- Minimum of 1 year of relevant job experience.
- Posting language
- English
- Posted
Original job description
Job Description
The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.
Key Duties & Responsibilities
Service Delivery
The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.
Key Duties & Responsibilities
Service Delivery
- Manage work orders to completion in BGIS or client-based web application.
- Facilitate alignment of client required services with contracts, schedules, and Pos.
- Schedule access for internal and external service providers with the facility when required.
- Prepare weekly/monthly summaries of work order performance for internal and external service providers.
- Follow up with internal and external service providers to ensure all SLA’s are achieved.
- Create on demand work orders for service delivery.
- Ensure client required supporting documentation for quote and invoice submissions are provided.
- Review and submit all estimates to the required approver(s) following client quote process.
- Review of 3rd party invoices.
- Support accruals.
- Submit PO requests.
- Generate required data for SLA Scorecard.
- Report Intelex incidents.
- Submit Comply Works requests.
- Other duties as assigned.
- Advise management team of issues, concerns or noncompliance to standards.
- Review internal and external reports and provide operational recommendations.
- Identifies opportunities for possible efficiency and/or simplification of processes.
- Adheres to processes and company standards.
- Maintain a database of requests to meet reporting and analysis requirements.
- Report Intelex incidents.
- Establish and maintains working relationships with Clients and service providers.
- Review CSAT.
- Knowledge of financial management software.
- High school completion plus a specialized technical or business course.
- Excellent interpersonal skills.
- Strong customer-oriented skills.
- Good communication skills (verbal/written).
- Ability to multitask.
- Analytical and problem-solving skills.
- Ability to work independently.
- Good computer skills, Maximo and Oracle, an asset.
- Minimum of 1 year of relevant job experience.
- None required.
More about this job
Responsibilities
Coordinate building service delivery by managing work orders, scheduling service providers, reviewing estimates and invoices, submitting purchase order requests, and tracking service-level performance. Maintain client and provider relationships, ensure accurate reporting and documentation, identify process improvements, and report incidents or compliance concerns.
Requirements
Requires high school completion plus a specialized technical or business course, and at least one year of relevant experience. Candidates should have strong interpersonal, customer service, communication, multitasking, analytical, problem-solving, and computer skills; experience with Maximo and Oracle is an asset.
Skills
- Service Delivery Coordination
- Work Order Management
- Customer Service
- Vendor Coordination
- Scheduling
- Financial Management Software
- Maximo
- Oracle
- Communication
- Multitasking
- Analytical Skills
- Problem-Solving
- Data Integrity
- Process Improvement
- SLA Monitoring
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Management & Leadership
- Finance & Accounting
Keywords
- Building Operations
- Facilities Services
- Service Delivery
- Work Orders
- BGIS
- Maximo
- Oracle
- Financial Management Software
- Purchase Orders
- Accruals
- Estimates
- Invoice Review
- Service-Level Agreements
- SLA Scorecard
- Intelex
- Comply Works
- Client Services
- Service Providers
- Data Integrity
- Operational Reporting
- Process Improvement
- Customer Satisfaction
- CSAT
- Incident Reporting
- Contract Alignment