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Added 1 min ago
BR
Human Resource Generalist
BDO Recruitment Services - Canada
Woodstock, ON
- Full-time
Reporting to the General Manager, the HR Generalist provides responsive, practical, hands-on HR support throughout the employee life cycle. Responsibilities include full-cycle recruitment,…
Added 1 min ago
Coordinator, Rental Experience
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Lethbridge, AB
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Added 1 min ago
Coordinator, Aquatics Programs
YMCA of Lethbridge
Lethbridge, AB
The Coordinator, Aquatic Programs serves the mission of the YMCA of Lethbridge by supporting the operations of the Aquatic team. The main goals of this position are:
Added 1 min ago
CM
2026-062 - PFT Program Manager, Regional Multidisciplinary Teams
Canadian Mental Health Association HPE
Prince Edward, ON · Quinte West, ON
- Full-time
Reporting to the Director, Clinical Strategy and Operations, the Program Manager leads multidisciplinary teams comprised of mental health, addictions, concurrent disorders, housing,…
Added 16 mins ago
TP
Business Development Manager
T&T Power Group
Canada
- Full-time
We are seeking a qualified individual to fill the position of Business Development Manager, Large Power & Projects. As demand for power generation and industrial electrification continues…
Added 16 mins ago
NI
Account Manager
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- Full-time
…Innovations is looking for an ambitious, self-motivated Account Manager to drive commercial success across complex, mission-critical networking…
Added 16 mins ago
ND
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Peterborough, ON
- Part-time
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Added 16 mins ago
P
Gestionnaire de projets sénior - Senior Project Manager
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Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
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Added 16 mins ago
TS
Transportation Safety Analyst
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- Full-time
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Added 16 mins ago
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- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 16 mins ago
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- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 16 mins ago
SS
Rental Coordinator
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Added 16 mins ago
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Spareminds Consulting Services Inc
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- Full-time
Cloud Operations: Monitor environment health, manage Cloud Manager configurations, and coordinate seamless deployments across staging and production instances.
Added 16 mins ago
SE
Order Fulfillment Coordinator
SWTCH Energy Inc.
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
1–3 years of experience in order fulfillment, shipping and receiving, warehouse operations or order management.
Added 16 mins ago
CB
Baker-Part-Time- London Northwest
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Added 16 mins ago
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Manager, Financial Planning & Analysis
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- Full-time
The Manager, FP&A will lead financial reporting, forecasting, and budgeting across the organization, partnering with Commercial, Operations, department leaders, and Accounting to turn…
Added 32 mins ago
F
Senior Product Manager
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- Full-time
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Added 46 mins ago
B
Business Technology Solutions Manager
BGIS
Markham, ON
- Full-time
The Business Technology Solutions Manager is responsible for on going management of the cross service line technology solution, including facilities, projects, space/occupancy planning,…
Added 46 mins ago
GB
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Added 46 mins ago
S
Order Fulfillment Coordinator
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- $50,000 to $60,000 CAD / year
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Added 46 mins ago
Supervisor- Shared Services
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BGIS

Business Technology Solutions Manager

Markham, ON, Canada

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum.
Job type: Full-time
Apply by: Dec 8, 2026
Experience: Minimum 5 years of relevant work experience.
Posting language: English
Posted: Nov 8, 2026

Original job description

Summary

JOB DESCRIPTION

The Business Technology Solutions Manager is responsible for on going management of the cross service line technology solution, including facilities, projects, space/occupancy planning, energy, and business analytics technologies. The role is accountable for interfacing directly with the client and with multiple business units within BGIS, with BGIS Information Technology and client account to ensure that the technology solution meets contractual requirements and enables the successful delivery of BGIS services. This includes client and BGIS end user support and administration as well as supporting new internal or client driven initiatives. The individual influences the activities of business and information technology individuals engaged in any IT related activities. The individual works with various BGIS and client concerned parties to determine priorities, escalate issues or concerns, set expectations, and ensure resolution.

Key Duties & Responsibilities

Account Business Technology Management

Builds relationships with the multiple concerned parties within account, client and with BGIS w leads.
Monthly and quarterly reporting of IT related metrics and KPI’s.
Contributes to the prioritization of incoming work to ensure initiatives meet client requirements, in particular in understanding and documenting business needs.
Monitors corporate IT’s efforts for special projects and initiatives in requirements gathering, approvals, solution creation phase through to the entire software development lifecycle for the account.
Identifies IT system risks and client escalations and raises those risks to corporate IT for management through mitigation strategies, and plan or implement contingencies where necessary.
Communicates initiative status and risks to internal and external concerned parties including account leadership and client. Reports on initiative progress against timelines and budgets.
Develops and maintains relationships with operations and other BGIS teams to deliver quality and timely products.
Supports customer-initiated Information Security Reviews and coordinates with corporate Information Security and other resources to obtain responses in a timely manner.
Other duties as assigned.

Customer Relationship Management

Communicates to the client on behalf of BGIS of the status of IT and BI dashboard initiatives.
- Engages with the client and with BGIS IT and BI teams to ensure client requests are reasonable and actionable and that they are within the parameters of the contract.
Represent the customer as a concerned party in discussions with BGIS corporate. The role must represent client needs and interests in planning and delivery communications, streamlining the process of project delivery and planning.
Work with client to develop a roadmap of future client needs / initiatives. Ensure client roadmap coalesces and aligns with BGIS corporate direction and proper funding and approval is obtained where required.

BGIS Corporate Communication

Stay connected with and follow corporate processes for initiative sharing and prioritization:
- Alignment meetings for awareness of ongoing corporate initiatives
- - Project Proposal Process for initiative submission
  - Change Advisory Board process for releases
- Follow up on outstanding requests with BGIS Corporate as needed via BGIS Corporate processes.

Initiative Management & Coordination (Coordination for small projects and initiatives with client and BGIS corporate)

Provide project management and project coordination for point in time initiatives to enhance / develop new projects with BGIS and client, including business intelligence dashboard maintenance and new development.
- Drive initiatives & maintain schedule of key milestones and delivery dates.
- Collaborate and oversee BGIS technical delivery teams to ensure BGIS can deliver on reasonable client expectation.
Support BGIS ticket management and escalation as required.
- Follow BGIS Corporate process similar to SIM role.

User Support, Training and System Administration

Client and BGIS end user support (BGIS Assist and RealConnect).
- System configuration, permission management, and release coordination with corporate BI and IT teams (RealConnect).
- User administration and audit following corporate IT processes (RealConnect).
- Development of account specific user guides, quick reference guides, training videos and other system training materials.
- Client and BGIS user training (RealConnect).
- Coordinate with client and BGIS IT teams as required for any client supported initiatives (i.e. on-site internet connectivity, client document repository, etc.)

Process Automation & Data Analytics

Working with the account Governance lead and other account Team Leads to maintain and enhance the data quality plan and measure data quality through business intelligence dashboards and other means.
- Ability to develop & manage customer user interfaces for applications with software tools such as: Microsoft Power Apps.
- Ability to develop & manage automated workflows and integrating applications using software such as: Microsoft Power Automate.
- Strong Data Analysis & Summarization capability (e.g. consolidating various sources of data and in tools such as MS Excel, Power BI, and presenting findings in a concise manner).

Knowledge & Skills

University or college degree in a related discipline (Computer Science, Information Technology, Business Technology) or equivalent technical training (e.g. CBAP, PMP, LEAN Six Sigma).
Minimum 5 years of relevant work experience.
Skilled business management ability and business acumen.
Skilled at influencing, persuading and negotiating with client representatives at the management level.
Skilled at building and managing relationships with client representatives at management level.
Exceptionally skilled at managing client expectations.
Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client.
Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications.
Experience in the Real Estate or Facilities Management domain is desirable. Proven expertise on all aspects of software development from business analysis, development, quality assurance, database architecture.

Licenses and/or Professional Accreditation

None required.

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage the account’s cross-service-line technology solutions, coordinating with the client, BGIS business units, and corporate IT to meet contractual requirements and deliver initiatives. Oversee project progress, user support and administration, training, information security coordination, process automation, and business intelligence and data quality activities.

Requirements

A university or college degree in a related discipline, or equivalent technical training, and at least five years of relevant experience are required. Candidates should bring strong business and client relationship skills, software development lifecycle expertise, proficiency with Microsoft Office tools, and the ability to manage expectations, analyze data, and support technology initiatives; real estate or facilities management experience is desirable.

Skills

Project Coordination
Business Analysis
Requirements Gathering
Stakeholder Management
Risk Management
Information Security
User Support
System Administration
User Training
Process Automation
Data Analysis
Business Intelligence
Microsoft Power Apps
Microsoft Power Automate

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Real Estate
Business Technology
Information Technology
Business Intelligence
Data Quality
Data Analytics
Microsoft Power Apps
Microsoft Power Automate
Microsoft Excel
Microsoft Power BI
Microsoft Project
Microsoft Outlook
Business Analysis
Requirements Gathering
Information Security
Project Management
Project Coordination
System Administration
User Support
Workflow Automation
Dashboard Development
Change Advisory Board
CBAP
PMP
Lean Six Sigma
Energy Management
Space Planning
Occupancy Planning

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