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Added 5 mins ago
F
Customer Success Manager - Enterprise
Fours
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
We're hiring an Enterprise Customer Success Manager to join our growing CS team. You'll own a portfolio of strategic enterprise accounts, serving as the primary point of contact and driving…
Added 5 mins ago
F
Customer Success Manager - SMB
Fours
Vancouver, BC
- Full-time
We're hiring an SMB Customer Success Manager (Eastern Time) to join our growing CS team. You'll own a book of approximately 50–70 SMB accounts (up to $25K ARR per account, totaling 1M+…
Added 19 mins ago
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Business Technology Solutions Manager
BGIS
Markham, ON
- Full-time
The Business Technology Solutions Manager is responsible for on going management of the cross service line technology solution, including facilities, projects, space/occupancy planning,…
Added 19 mins ago
GB
Construction Site Manager / Site Superintendent
Govan Brown & Associates
AB · Edmonton, AB
- Full-time
…demonstrated excellence through our commitment to exceptional service, quality work and innovation. We provide an environment that engages our people, encourages strong work ethics, fosters…
Added 19 mins ago
S
Order Fulfillment Coordinator
SWTCH
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
…ensuring that qualified candidates speak directly with the hiring manager and a member of our P&C team. All qualifications will be done face-to-face, whether that is in person or over…
Added 19 mins ago
O
Customer Success Manager
Occupier
Remote, Canada
- Full-time
- Remote
As a Customer Success Manager, you’ll partner with our customers to help them get maximum value from Occupier and reach their desired outcomes. You’ll own the full customer lifecycle, from…
Added 19 mins ago
SN
Seasonal Team Member, Hillcrest Mall
Saje Natural Wellness | Retail
Richmond Hill, ON
- Contract
…there. </p><h3><br>The impact you'll make:</h3><p>Reporting to the Store Manager, Retail Team Members drive our mission first-hand with our customers: you connect people to the healing…
Added 34 mins ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a member of an interprofessional team, reporting to the Manager of Patient Flow, the RN Care Coordinator provides patient-centered care, supporting patients transitioning from hospital…
Added 50 mins ago
C
Part-Time Manager
Claire's
Prince George, BC
- $18 to $19 CAD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 50 mins ago
A
Senior Software Engineer, Java - 12 Month Contract
Aviso
Vancouver, BC
- Full-time
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…
Added 50 mins ago
GD
GARAGE - Seasonal Sales Associate - Prairie Mall
Groupe Dynamite
Grande Prairie, AB
- Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 50 mins ago
C
Sales Associate
Claire's
Toronto, ON
- $17 to $18 CAD / hour
- Part-time
Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in…
Added 1 hour ago
Territory Sales Representative, Implants
Dentsply Sirona, Inc
BC · Canada Home Office, BC
…dentaires professionnels, avec plus d'un siècle d'innovation et de service à l'industrie dentaire et aux patients du monde entier. Dentsply Sirona développe, fabrique et commercialise une…
Added 1 hour ago
SH
Pharmacy Technician - (Calgary, AB) - Onsite
Sentrex Health Solutions
Calgary, AB
- Full-time
Provide exemplary customer service to patients, physicians/health care professionals and medical clinic staff, primarily by phone/email.
Added 1 hour ago
NF
Bakery InStore Department Manager Part Time Day
No Frills
Whitby, ON
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 hour ago
CC
Head of Security Operations
CMA CGM
Montreal, QC
- Full-time
…operational readiness for new features. They ensure every Operations Manager (OM) is fully empowered to operate their product, escalate hot topics, and maintain high service…
Added 1 hour ago
S
Produce - Clerk Produce
Sobeys
North Vancouver, BC
- Full-time
Demonstrates superior customer service in accordance with Safeway’s programs
Added 1 hour ago
W
Pharmacy Assistant
Walmart
Truro, NS
- Full-time
…They are a key member in the delivery of superior customer…
Added 1 hour ago
BP
Gun Vault Specialist
Bass Pro Shops
Calgary, AB
- Part-time
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
Added 1 hour ago
M
Department Manager, Category
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
As the Department Manager, Category, you are a key store leader accountable for driving strong business and member outcomes through effective product category leadership, operational…
Added 1 hour ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 1 hour ago
BC
Sales and Reservations Coordinator
Bella Coola Heli Sports
Bella Coola 1, BC
- Full-time
…guests and travel agents with the highest level of customer service and creating a personalized experience throughout the reservation and pre-trip planning…
Added 1 hour ago
M
Department Manager, Member Experience
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
As the Department Manager, Member Experience, you are a key store leader responsible for delivering exceptional member experiences across the sales floor, Cash and Member Service Desk, and…
Added 1 hour ago
B
Business Technology Solutions Manager
BGIS
Markham, ON
- Full-time
The Business Technology Solutions Manager is responsible for on going management of the cross service line technology solution, including facilities, projects, space/occupancy planning,…
Added 1 hour ago
AW
Senior Software Engineer, Java - 12 Month Contract
Aviso Wealth
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Software Engineering, the Senior Software Engineer leads the development of software modules and ensures adherence to engineering standards and best practices.…

BGIS

Business Technology Solutions Manager

Markham, ON, Canada

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum.
Job type: Full-time
Apply by: Dec 8, 2026
Experience: Minimum 5 years of relevant work experience.
Posting language: English
Posted: Nov 8, 2026

Original job description

Summary

JOB DESCRIPTION

The Business Technology Solutions Manager is responsible for on going management of the cross service line technology solution, including facilities, projects, space/occupancy planning, energy, and business analytics technologies. The role is accountable for interfacing directly with the client and with multiple business units within BGIS, with BGIS Information Technology and client account to ensure that the technology solution meets contractual requirements and enables the successful delivery of BGIS services. This includes client and BGIS end user support and administration as well as supporting new internal or client driven initiatives. The individual influences the activities of business and information technology individuals engaged in any IT related activities. The individual works with various BGIS and client concerned parties to determine priorities, escalate issues or concerns, set expectations, and ensure resolution.

Key Duties & Responsibilities

Account Business Technology Management

Builds relationships with the multiple concerned parties within account, client and with BGIS w leads.
Monthly and quarterly reporting of IT related metrics and KPI’s.
Contributes to the prioritization of incoming work to ensure initiatives meet client requirements, in particular in understanding and documenting business needs.
Monitors corporate IT’s efforts for special projects and initiatives in requirements gathering, approvals, solution creation phase through to the entire software development lifecycle for the account.
Identifies IT system risks and client escalations and raises those risks to corporate IT for management through mitigation strategies, and plan or implement contingencies where necessary.
Communicates initiative status and risks to internal and external concerned parties including account leadership and client. Reports on initiative progress against timelines and budgets.
Develops and maintains relationships with operations and other BGIS teams to deliver quality and timely products.
Supports customer-initiated Information Security Reviews and coordinates with corporate Information Security and other resources to obtain responses in a timely manner.
Other duties as assigned.

Customer Relationship Management

Communicates to the client on behalf of BGIS of the status of IT and BI dashboard initiatives.
- Engages with the client and with BGIS IT and BI teams to ensure client requests are reasonable and actionable and that they are within the parameters of the contract.
Represent the customer as a concerned party in discussions with BGIS corporate. The role must represent client needs and interests in planning and delivery communications, streamlining the process of project delivery and planning.
Work with client to develop a roadmap of future client needs / initiatives. Ensure client roadmap coalesces and aligns with BGIS corporate direction and proper funding and approval is obtained where required.

BGIS Corporate Communication

Stay connected with and follow corporate processes for initiative sharing and prioritization:
- Alignment meetings for awareness of ongoing corporate initiatives
- - Project Proposal Process for initiative submission
  - Change Advisory Board process for releases
- Follow up on outstanding requests with BGIS Corporate as needed via BGIS Corporate processes.

Initiative Management & Coordination (Coordination for small projects and initiatives with client and BGIS corporate)

Provide project management and project coordination for point in time initiatives to enhance / develop new projects with BGIS and client, including business intelligence dashboard maintenance and new development.
- Drive initiatives & maintain schedule of key milestones and delivery dates.
- Collaborate and oversee BGIS technical delivery teams to ensure BGIS can deliver on reasonable client expectation.
Support BGIS ticket management and escalation as required.
- Follow BGIS Corporate process similar to SIM role.

User Support, Training and System Administration

Client and BGIS end user support (BGIS Assist and RealConnect).
- System configuration, permission management, and release coordination with corporate BI and IT teams (RealConnect).
- User administration and audit following corporate IT processes (RealConnect).
- Development of account specific user guides, quick reference guides, training videos and other system training materials.
- Client and BGIS user training (RealConnect).
- Coordinate with client and BGIS IT teams as required for any client supported initiatives (i.e. on-site internet connectivity, client document repository, etc.)

Process Automation & Data Analytics

Working with the account Governance lead and other account Team Leads to maintain and enhance the data quality plan and measure data quality through business intelligence dashboards and other means.
- Ability to develop & manage customer user interfaces for applications with software tools such as: Microsoft Power Apps.
- Ability to develop & manage automated workflows and integrating applications using software such as: Microsoft Power Automate.
- Strong Data Analysis & Summarization capability (e.g. consolidating various sources of data and in tools such as MS Excel, Power BI, and presenting findings in a concise manner).

Knowledge & Skills

University or college degree in a related discipline (Computer Science, Information Technology, Business Technology) or equivalent technical training (e.g. CBAP, PMP, LEAN Six Sigma).
Minimum 5 years of relevant work experience.
Skilled business management ability and business acumen.
Skilled at influencing, persuading and negotiating with client representatives at the management level.
Skilled at building and managing relationships with client representatives at management level.
Exceptionally skilled at managing client expectations.
Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client.
Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications.
Experience in the Real Estate or Facilities Management domain is desirable. Proven expertise on all aspects of software development from business analysis, development, quality assurance, database architecture.

Licenses and/or Professional Accreditation

None required.

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage the account’s cross-service-line technology solutions, coordinating with the client, BGIS business units, and corporate IT to meet contractual requirements and deliver initiatives. Oversee project progress, user support and administration, training, information security coordination, process automation, and business intelligence and data quality activities.

Requirements

A university or college degree in a related discipline, or equivalent technical training, and at least five years of relevant experience are required. Candidates should bring strong business and client relationship skills, software development lifecycle expertise, proficiency with Microsoft Office tools, and the ability to manage expectations, analyze data, and support technology initiatives; real estate or facilities management experience is desirable.

Skills

Project Coordination
Business Analysis
Requirements Gathering
Stakeholder Management
Risk Management
Information Security
User Support
System Administration
User Training
Process Automation
Data Analysis
Business Intelligence
Microsoft Power Apps
Microsoft Power Automate

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Real Estate
Business Technology
Information Technology
Business Intelligence
Data Quality
Data Analytics
Microsoft Power Apps
Microsoft Power Automate
Microsoft Excel
Microsoft Power BI
Microsoft Project
Microsoft Outlook
Business Analysis
Requirements Gathering
Information Security
Project Management
Project Coordination
System Administration
User Support
Workflow Automation
Dashboard Development
Change Advisory Board
CBAP
PMP
Lean Six Sigma
Energy Management
Space Planning
Occupancy Planning

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