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Added 3 mins ago
Project Coordinator
EBC Inc.
Mississauga, ON
Full-time
As a Project Coordinator, you will plan, organize, direct and control the work of construction sites to ensure they are completed on time, within budget, and at the highest level of quality.
Added 3 mins ago
Customer Service Representative
BGIS
Markham, ON
Full-time
Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:
Added 48 mins ago
Golf Event and Catering Coordinator
Morgan Creek Golf Course
Surrey, BC · South Surrey, BC
Full-time
Job Summary: As the Golf Event and Catering Coordinator at Morgan Creek Golf Course, you will be the driving force behind the planning and execution of golf tournaments and events. Your…
Added 2 hours ago
Events Coordinator (Revenue) - Hybrid
The Globe and Mail
Toronto, ON
The Events Coordinator plays a key role in the successful planning and execution of Globe Events' portfolio of conferences, summits, awards programs, executive roundtables, and custom…
Added 2 hours ago
Events Coordinator (Revenue)
The Globe and Mail
Toronto, ON
The Events Coordinator plays a key role in the successful planning and execution of Globe Events' portfolio of conferences, summits, awards programs, executive roundtables, and custom…
Added 2 hours ago
Grounding Coordinator
Valard Construction
Thunder Bay, ON
Full-time
Maintain a positive work atmosphere within the group as well as Client relations when interacting with the Client
Added 4 hours ago
Customer Service Representative
BGIS
Markham, ON
Full-time
Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:
Added 5 hours ago
Project Manager
Marco Group Limited
Dartmouth, NS
Full-time
…work with Project Managers, Site Superintendents and Projects Coordinator to manage the construction activities on large commercial projects. They will be accountable for the overall…
Added 6 hours ago
Project coordinator - Deep Foundations
Pomerleau
Contrecoeur, QC · Montreal, QC · Trois-Rivières, QC
As a Project Coordinator within Pomerleau's Civil & Infrastructure division, you will play a key role at the heart of the Deep foundations business unit. You'll manage multiple activities…
Added 6 hours ago
Intern, Estimation
Pomerleau
Ottawa, ON
Foster a client-centric approach, aligning proposed bids with project feasibility.
Added 6 hours ago
Internship, Estimation (Civil)
Pomerleau
Vancouver, BC
Foster a client-centric approach, aligning proposed bids with project feasibility.
Added 6 hours ago
Intern, Estimation
Pomerleau
Halifax, NS
-Foster a client-centric approach, aligning proposed bids with project feasibility.
Added 7 hours ago
Catering Services Worker
Aramark Canada
Kingston, ON
Full-time
Handle any additional tasks as directed by the Banquet Manager, Supervisor, or Event Coordinator.Set up catering and event spaces according to client requests and Banquet Event Orders
Added 9 hours ago
Sales Coordinator
The Yorkville Royal Sonesta Hotel Toronto, CAD
Toronto, ON
Full-time
…restaurants, meetings, and guest experiences. As the Sales & Marketing Coordinator, you’ll support the day-to-day coordination of sales, marketing, events, and commercial activities that…
Added 11 hours ago
Partner Administrative Assistant
KPMG
Saskatoon, SK
Full-time
The Client Administration function is a vital part of the firm’s Business Enablement Services and is focused on achieving client service excellence by delivering timely, high-quality…
Added 11 hours ago
Sales Manager
AccorHotel
Calgary, AB
Full-time
…and exceptional guest experience to life through meaningful client relationships, strategic sales, and thoughtful business…
Added 12 hours ago
Supervisor, patent paralegal team
ROBIC
Montreal, QC
Full-time
…team of six (6) patent paralegals, supported by the team's Coordinator. In this role, you will ensure the team achieves the firm's strategic objectives while maintaining the highest…
Added 14 hours ago
Leasing Coordinator
UBC Properties Trust
Vancouver, BC
$55,000 to $63,000 CAD / year
Full-time
The Property Leasing Coordinator reports to the Property Manager and will be responsible for the promotion of our portfolio and community and assisting tenants with all tasks required to…
Added 14 hours ago
Maintenance Planner (Administrator)
Dexterra
Edmonton, AB
Up to $28 CAD / hour
Full-time
Reports to: Maintenance Manager, Camp Manager, Operations Coordinator
Added 19 hours ago
Coordonnateur de projet II
First Onsite - CA
Dorval, QC
Full-time
Capacité à établir des relations solides avec les membres de l'équipe, les sous-traitants et les clients
Added 21 hours ago
Production Coordinator
Company3
Vancouver, BC
Full-time
The Post Production Coordinator will provide exceptional customer service to all clients and work together with our team to manage client expectations. They will be a supporting interface…
Added 22 hours ago
Care Planner and Relationship Coordinator
Angels My Way Home Care
Oakville, ON
Full-time
Core Focus: Care Planning | PSW Hiring & Training | Staff Scheduling | Client / Employee / Partner Relations
Added 23 hours ago
Sales Coordinator
Evergreen
Toronto, ON
Evergreen is seeking a Sales Coordinator to join our team.
Added 23 hours ago
Project Coordinator
Urban Systems
Kelowna, BC
Our Kelowna branch is looking to add an enthusiastic Project Coordinator to our team. We are looking for someone who is keen to learn and engage in a range of activities that support…
Added 1 day ago
Service Coordinator
Laura Canada
Regina, SK
The Laura Canada Service Coordinator assists with the management of merchandise in every way, including receiving, visual merchandising, window display, markdowns, cash desk and preparing…

BGIS

Customer Service Representative

Markham, ON, Canada

Pay: This is a regular, full-time position with a salary range of $42,270 - $55,000 per annum.
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

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Original job description

KEY DUTIES & RESPONSIBILITIES

Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:

Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
Greet customers warmly and make every customer feel like they are our number one client
Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
Place, follow up and close work/supply orders according to established procedures
Keep accurate records of discussions or correspondence with customers
Prepare service reports by collecting and analyzing customer information
Build and maintain relationships with new and existing accounts
Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
Provide general administrative and reception backup support
Work as a team player with fellow staff members to optimize productivity
Represent the company and what we stand for
Other duties as assigned

KNOWLEDGE & SKILLS

Demonstrated customer service skills
Bilingual - English and French a must
Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
Professional, courteous, approachable manner with a "can-do" attitude
Good computer/data entry skills and knowledge of Microsoft Office Software
Ability to work in a fast paced environment to accomplish multiple goals
Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
Self-disciplined and accountable with strong interpersonal skills
Ability to work independently and as a team
Ability to multi-task, prioritize work effectively and meet multiple deadlines
Effective attention to detail and a high degree of accuracy
Demonstrated ability to deal with change, make decisions and implement creative solutions
Post-secondary education in a related field or commensurate work experience
Past customer service and/or sales experience is preferred

This is a regular, full-time position with a salary range of $42,270 - $55,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

The Customer Service Representative acts as the first point of contact for clients, ensuring their needs are met through proactive communication and effective issue resolution. They are also responsible for maintaining accurate records, preparing service reports, and providing administrative support to the team.

Requirements

Candidates must be bilingual in English and French and possess strong computer skills, particularly with Microsoft Office. A post-secondary education in a related field or equivalent work experience is required, along with a professional and approachable demeanor.

Skills

Customer service
Bilingual
Communication
Problem solving
Data entry
Microsoft Office
Time management
Interpersonal skills
Multi-tasking
Attention to detail
Administrative support
Relationship building
Conflict resolution
Reporting
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Facility Management
Administrative Support
Microsoft Office
Data Entry
Client Relations
Problem Solving
Communication
Reporting
Time Management
Teamwork
Account Management
Reception
Work Orders
Supply Orders
Conflict Resolution
Professionalism
Multi-tasking
Attention to Detail

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