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Added 10 mins ago
Float Care Coordinator
Ontario Health atHome
Whitby, ON
Full-time
As a Float Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and…
Added 10 mins ago
Float Care Coordinator
Ontario Health atHome
Toronto, ON · Scarborough, ON
Full-time
As a Float Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and…
Added 10 mins ago
Care Coordinator
Ontario Health atHome
Toronto, ON · Scarborough, ON
Full-time
As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other…
Added 10 mins ago
Care Coordinator
Ontario Health atHome
Toronto, ON · Scarborough, ON
Full-time
As a Care Coordinator, you will assess and determine patient care needs and eligibility, provide access and referrals to community services, and engage with patients, caregivers and other…
Added 10 mins ago
Grounding Coordinator
Valard Construction
Thunder Bay, ON
Full-time
Our Transmission group is currently looking to add a Grounding Coordinator to our team, based on the Waasigan Transmission Line Construction Project in Northern Ontario.
Added 10 mins ago
Project Coordinator
Stelumar Advanced Manufacturing Inc.
Canada
Full-time
As a Project Coordinator, you'll support a wide range of project functions, including cost reporting, shop drawings, site instructions and RFIs, change orders, trade contracts, estimating…
Added 10 mins ago
Youth Engagement Coordinator
City of Mississauga
Mississauga, ON
Post-secondary degree or diploma in Social Sciences, Child & Youth Worker, Community Development or equivalent work experience in youth services field.
Added 25 mins ago
Technical Project Coordinator
Umbrella Incorporated
Toronto, ON
Full-time
We are seeking a a Technical Project Coordinator to help plan and deliver customer technology projects. The priority is conducting accurate site walks for physical security, network, and…
Added 40 mins ago
HVAC Maintenance Coordinator
Rocket Facility Services
Toronto, ON · Greater Toronto Area, Canada
Full-time
Reporting to the Head of Facilities, the HVAC Maintenance Coordinator is responsible for coordinating and managing maintenance and service activities for HVAC and building systems. This…
Added 40 mins ago
Director of Engineering
Artika
Montreal, QC
Full-time
Added 40 mins ago
Project Coordinator – Architecture
WalterFedy
Calgary, AB
Full-time
The Project Coordinator is a junior working level position focused on continuing to develop and apply project management knowledge and skills. This position is essential for resource…
Added 40 mins ago
Coordinator, Support HR
Teck Resources Limited
Kamloops, BC
$85,000 to $105,000 CAD / year
Full-time
Reporting to the Superintendent, Support HR, the Coordinator, Support HR (16-month term) plays a key role in supporting Human Resources programs and operations at Highland Valley Copper.…
Added 40 mins ago
Safety Coordinator
Price Industries Limited
Winnipeg, MB
The Safety Coordinator develops, administers, and implements companywide occupational safety programs, and serves as the coordinator for the occupational safety programs within one or more…
Added 40 mins ago
COORDINATOR, EVENTS AND ACTIVATIONS - STUDENT RECRUITMENT
LCI Education
Montreal, QC
As the Events and Activations Coordinator - Student Recruitment, and under the supervision of the Marketing Department, your main role will be to plan, coordinate and execute the College's…
Added 40 mins ago
Education Assistant
University of Windsor
Windsor, ON
Community College Diploma in a related field (Health, Education, or Business)
Added 1 hour ago
Logistic Coordinator
PPG Industries
Mississauga, ON
Full-time
As a Logistics Coordinator, you will play a key role in ensuring the efficient flow of products and information throughout the supply chain. This position is responsible for coordinating…
Added 1 hour ago
Service Coordinator (Facilities Management)
Rocket Facility Services
Toronto, ON · Greater Toronto Area, Canada
Full-time
We are currently seeking a highly organized and customer-focused Service Coordinator to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced…
Added 1 hour ago
National Service Coordinator
Siemens
Toronto, ON · Montreal, QC · Quebec, QC
Coordinate service requests, schedule preventive maintenance visits, emergency service calls, and field service activities.
Added 1 hour ago
Material and Logistics Coordinator – Customer Service
Siemens
Toronto, ON
We are looking for a Material and Logistics Coordinator to add to our Mobility Customer Service – VIA Rail - Toronto Team (on-site position). The right person will be highly organized, have…
Added 1 hour ago
Compliance & Enforcement Coordinator (Program Admin Officer 1-2)
The Government of Nova Scotia
Halifax, NS
As Compliance and Enforcement Coordinator, you will support the Accessibility Directorate’s compliance and enforcement activities. You will track compliance inquiries, coordinate compliance…
Added 2 hours ago
Customer Service Representative
BGIS
Markham, ON
Full-time
Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:
Added 2 hours ago
People Operations Generalist
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
Volunteer
Field employee questions related to HR policies and escalate as needed
Added 3 hours ago
Medical Technologist Cytogenetics P2A
Provincial Health Services Authority
Vancouver, BC
Full-time
Notifies Team Lead or Technical Coordinator of any equipment malfunction, patient safety learning occurrence or non-conformance to standard operating procedures.
Added 3 hours ago
Methods & Temporary Works Coordinator
Pomerleau
Vancouver, BC
As a Methods & Temporary Works (M&TW) Coordinator, you will play a key role in developing and coordinating construction methodologies to ensure safe, efficient, and cost-effective project…
Added 3 hours ago
Fleet Equipment and Tooling Coordinator
Pomerleau
Montreal, QC · Quebec, QC
A college diploma in Asset Management, Asset Maintenance, Logistics, Supply Chain Management, or a related field.

BGIS

Customer Service Representative

Markham, ON, Canada

Pay: This is a regular, full-time position with a salary range of $42,270 - $55,000 per annum.
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

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Original job description

KEY DUTIES & RESPONSIBILITIES

Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:

Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
Greet customers warmly and make every customer feel like they are our number one client
Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
Place, follow up and close work/supply orders according to established procedures
Keep accurate records of discussions or correspondence with customers
Prepare service reports by collecting and analyzing customer information
Build and maintain relationships with new and existing accounts
Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
Provide general administrative and reception backup support
Work as a team player with fellow staff members to optimize productivity
Represent the company and what we stand for
Other duties as assigned

KNOWLEDGE & SKILLS

Demonstrated customer service skills
Bilingual - English and French a must
Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
Professional, courteous, approachable manner with a "can-do" attitude
Good computer/data entry skills and knowledge of Microsoft Office Software
Ability to work in a fast paced environment to accomplish multiple goals
Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
Self-disciplined and accountable with strong interpersonal skills
Ability to work independently and as a team
Ability to multi-task, prioritize work effectively and meet multiple deadlines
Effective attention to detail and a high degree of accuracy
Demonstrated ability to deal with change, make decisions and implement creative solutions
Post-secondary education in a related field or commensurate work experience
Past customer service and/or sales experience is preferred

This is a regular, full-time position with a salary range of $42,270 - $55,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

The Customer Service Representative acts as the first point of contact for clients, ensuring their needs are met through proactive communication and effective issue resolution. They are also responsible for maintaining accurate records, preparing service reports, and providing administrative support to the team.

Requirements

Candidates must be bilingual in English and French and possess strong computer skills, particularly with Microsoft Office. A post-secondary education in a related field or equivalent work experience is required, along with a professional and approachable demeanor.

Skills

Customer service
Bilingual
Communication
Problem solving
Data entry
Microsoft Office
Time management
Interpersonal skills
Multi-tasking
Attention to detail
Administrative support
Relationship building
Conflict resolution
Reporting
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Facility Management
Administrative Support
Microsoft Office
Data Entry
Client Relations
Problem Solving
Communication
Reporting
Time Management
Teamwork
Account Management
Reception
Work Orders
Supply Orders
Conflict Resolution
Professionalism
Multi-tasking
Attention to Detail

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