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Added 15 mins ago
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BGIS

Customer Service Representative

Markham, ON, Canada

Pay: This is a regular, full-time position with a salary range of $42,270 - $55,000 per annum.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Job Description

KEY DUTIES & RESPONSIBILITIES

Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:

Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
Greet customers warmly and make every customer feel like they are our number one client
Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
Place, follow up and close work/supply orders according to established procedures
Keep accurate records of discussions or correspondence with customers
Prepare service reports by collecting and analyzing customer information
Build and maintain relationships with new and existing accounts
Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
Provide general administrative and reception backup support
Work as a team player with fellow staff members to optimize productivity
Represent the company and what we stand for
Other duties as assigned

Knowledge & Skills

Demonstrated customer service skills
Bilingual - English and French a must
Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
Professional, courteous, approachable manner with a "can-do" attitude
Good computer/data entry skills and knowledge of Microsoft Office Software
Ability to work in a fast paced environment to accomplish multiple goals
Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
Self-disciplined and accountable with strong interpersonal skills
Ability to work independently and as a team
Ability to multi-task, prioritize work effectively and meet multiple deadlines
Effective attention to detail and a high degree of accuracy
Demonstrated ability to deal with change, make decisions and implement creative solutions
Post-secondary education in a related field or commensurate work experience
Past customer service and/or sales experience is preferred

This is a regular, full-time position with a salary range of $42,270 - $55,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Serve as the first point of contact for customers, resolve service issues, manage work and supply orders, and maintain accurate customer records and service reports. Build relationships with accounts, identify recurring issues and improvement opportunities, and provide administrative and reception support while collaborating with the team.

Requirements

Requires demonstrated customer service skills, fluency in English and French, strong communication and computer skills, and the ability to manage multiple priorities and deadlines. Related post-secondary education or equivalent work experience is required, while previous customer service or sales experience is preferred.

Skills

Customer Service
Verbal and Written Communication
English and French Bilingualism
Microsoft Office
Data Entry
Problem Solving
Time Management
Interpersonal Skills
Attention to Detail
Accuracy
Multitasking
Prioritization
Relationship Building
Administrative Support
Teamwork
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Relations
Issue Resolution
Work Orders
Supply Orders
Customer Records
Service Reports
Microsoft Office
Data Entry
English
French
Administrative Support
Reception Support
Account Management
Process Improvement
Problem Solving
Time Management
Multitasking
Facilities Services

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