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Added 3 mins ago
Care Coordinator
Ontario Health atHome
Whitby, ON
Full-time
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
Added 3 mins ago
Care Coordinator
Ontario Health atHome
Toronto, ON · Scarborough, ON
Full-time
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
Added 3 mins ago
Events Coordinator
Toronto Region Board of Trade
Toronto, ON
Contract
Recommends programming and member engagement ideas to the event team and Sr. Director, Events to improve event planning, member engagement and execution of all events
Added 3 mins ago
tour guide supervisor
Yellowknife Tours
Yellowknife, NT
Full-time
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 3 mins ago
EDUCATIONAL ASSISTANT - Temporary Full-time
Simcoe County District School Board
Collingwood, ON
Full-time
…ABA, Child and Youth Worker, Child Care Worker, Developmental Service Worker, Early Childhood Education, Educational Assistant – Special Needs Support, Human Services Administration,…
Added 3 mins ago
Coordinator, Events
Toronto Region Board of Trade
Toronto, ON
Contract
Recommends programming and member engagement ideas to the event team and Sr. Director, Events to improve event planning, member engagement and execution of all events
Added 3 mins ago
LICENSING OFFICER
Northern Health - BC
Terrace, BC
Full-time
…general supervision of Manager or designate, and as an integral member of the team delivering Public Health services, the Licensing Officer provides service delivery within the framework of…
Added 3 mins ago
Permanent Full-time Speech Language Pathologist (Internal/ External)
Bluewater District School Board
Chesley, ON
Full-time
A member in good standing with CASLPO (College of Audiologists and Speech-Language Pathologists of Ontario).
Added 3 mins ago
Business Writer
ZenaTech Inc.
Toronto, ON
$55,000 to $65,000 CAD / year
Full-time
…and selected, and all final hiring decisions are made, by a member of our hiring…
Added 3 mins ago
Technician II - Security
Bosch Building Technologies North America
Fort McMurray, AB
Full-time
Ability to function as an effective team member
Added 3 mins ago
Administrative Assistant
ZenaTech Inc.
Toronto, ON
$40,000 to $45,000 CAD / year
Full-time
…and selected, and all final hiring decisions are made, by a member of our hiring…
Added 3 mins ago
Educational Assistant - ASD County Class - Temporary Full-time
Simcoe County District School Board
Stayner, ON
Full-time
…ABA, Child and Youth Worker, Child Care Worker, Developmental Service Worker, Early Childhood Education, Educational Assistant – Special Needs Support, Human Services Administration,…
Added 3 mins ago
INTEGRATED CHILD & YOUTH CLINICAL COUNSELLOR (ICY-CC)
Richmond School District No. 38
Richmond, BC
Internship
…for children and youth (birth to 18) and their families. The service delivery will be flexible and outbound, reflecting the preferences of children, youth, and families. Each ICY team will…
Added 3 mins ago
Supervisor, Child and Family Program Services (BSW/MSW) - Permanent Full-Time
VHA Home HealthCare
Mississauga, ON
Full-time
…clients to the appropriate community resources; respond to service inquiries and process referrals from potential clients and external sources; conduct intake screening and assessments by…
Added 3 mins ago
T26-258 Temporary, Part Time Temporary, Part-Time, (40%) Resource Teacher, Learning Assistance Teacher
Chilliwack School District No. 33
Chilliwack, BC
Part-time
Salary Range: $63,347 to $116,190 (range based on length of service and qualifications in accordance to the collective agreement)
Added 3 mins ago
Real Estate Associate
Life After Law
Ottawa, ON
Full-time
This is an excellent opportunity for a Real Estate Associate to join the established team of a respected full-service law firm in Ottawa. This firm is seeking a motivated lawyer with…
Added 3 mins ago
Associé, service de marchandisage - temps plein
RONA
Brossard, QC
Full-time
Become a key member of the Rona team! Make a difference by optimizing product presentation and ensuring compliance with visual standards. By putting your technical skills to good use,…
Added 3 mins ago
Yard Supervisor
RONA
Sherwood Park, AB
Full-time
Become a member of our dedicated lumberyard team! By being active, being outdoors, and working with a strong team, you'll contribute directly to our success while keeping in good shape!…
Added 4 mins ago
Host
Recipe Unlimited
Aurora, ON
Our success starts with our team. We hire genuine, hardworking people who thrive in a fun, fast-paced environment where hospitality comes first. From front-of-house to back-of-house, every…
Added 4 mins ago
Community Support Worker III Community Link (Permanent Full-Time)
CASS Human Resources
Calgary, AB
Full-time
…single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community…
Added 4 mins ago
Pharmacist
Freson Bros.
Drumheller, AB
…which operates 16 stores across Alberta employing over 1,200 Team Members. We believe in honouring the tradition of the craft, where our healthcare team works alongside Bakers, Butchers,…
Added 4 mins ago
Supervisor, Facility Services STY
YMCA of Southwestern Ontario
St. Thomas, ON
Be the Spark! Join our professional and passionate team and be the spark that ignites the potential in others.
Added 4 mins ago
Strategic Sourcing - Strategic Sourcing Associate
Mohawk Medbuy Corporation (MMC)
Burlington, ON · ON · Kingston, ON · London, ON · Oakville, ON · Thunder Bay, ON · Toronto, ON · Chatham-Kent, ON
…is responsible for coordinating and supporting the Sourcing Team through all stages of the procurement process as well as contract management of existing contracts. Primary objectives…
Added 4 mins ago
Part time Operations Supervisor (12 month Secondment)
Great Canadian Entertainment
Peterborough, ON
Part-time
…experiences, regulatory compliance, strong financial controls, and team member engagement. As the leader on shift, the Operations Supervisor drives business performance through effective…
Added 4 mins ago
Senior Manager, GO Expansion Operations
Metrolinx
Toronto, ON
Full-time
Provides senior leadership oversight and direction to staff and project teams (e.g. defines team member roles, responsibilities, and expectations); delivers timely feedback to ensure a…

BGIS

Customer Service Representative

Markham, ON, Canada

Pay: This is a regular, full-time position with a salary range of $42,270 - $55,000 per annum.
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

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Original job description

Job Description

KEY DUTIES & RESPONSIBILITIES

Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:

Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount
Greet customers warmly and make every customer feel like they are our number one client
Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements
Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution
Place, follow up and close work/supply orders according to established procedures
Keep accurate records of discussions or correspondence with customers
Prepare service reports by collecting and analyzing customer information
Build and maintain relationships with new and existing accounts
Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person
Provide general administrative and reception backup support
Work as a team player with fellow staff members to optimize productivity
Represent the company and what we stand for
Other duties as assigned

Knowledge & Skills

Demonstrated customer service skills
Bilingual - English and French a must
Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels
Professional, courteous, approachable manner with a "can-do" attitude
Good computer/data entry skills and knowledge of Microsoft Office Software
Ability to work in a fast paced environment to accomplish multiple goals
Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
Self-disciplined and accountable with strong interpersonal skills
Ability to work independently and as a team
Ability to multi-task, prioritize work effectively and meet multiple deadlines
Effective attention to detail and a high degree of accuracy
Demonstrated ability to deal with change, make decisions and implement creative solutions
Post-secondary education in a related field or commensurate work experience
Past customer service and/or sales experience is preferred

This is a regular, full-time position with a salary range of $42,270 - $55,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Serve as the first point of contact for customers, resolve service issues, manage work and supply orders, and maintain accurate customer records and service reports. Build relationships with accounts, identify recurring issues and improvement opportunities, and provide administrative and reception support while collaborating with the team.

Requirements

Requires demonstrated customer service skills, fluency in English and French, strong communication and computer skills, and the ability to manage multiple priorities and deadlines. Related post-secondary education or equivalent work experience is required, while previous customer service or sales experience is preferred.

Skills

Customer Service
Verbal and Written Communication
English and French Bilingualism
Microsoft Office
Data Entry
Problem Solving
Time Management
Interpersonal Skills
Attention to Detail
Accuracy
Multitasking
Prioritization
Relationship Building
Administrative Support
Teamwork
Adaptability

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Relations
Issue Resolution
Work Orders
Supply Orders
Customer Records
Service Reports
Microsoft Office
Data Entry
English
French
Administrative Support
Reception Support
Account Management
Process Improvement
Problem Solving
Time Management
Multitasking
Facilities Services

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