Facilities Coordinator (12 month contract)
- Toronto, ON, Canada
This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. · Full-time
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Job details
- Pay
- This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Summary
JOB DESCRIPTION
The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved.
Key Duties & Responsibilities
Service Delivery
JOB DESCRIPTION
The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved.
Key Duties & Responsibilities
Service Delivery
- Manage work orders to completion in BGIS or client-based web application.
- Facilitate alignment of client required services with contracts, schedules, and Pos.
- Review of work orders to determine if invoiceable or non-invoiceable.
- Schedule access for internal and external service providers with the facility when required.
- Prepare weekly/monthly summaries of work order performance for internal and external service providers.
- Follow up with internal and external service providers to ensure all SLA’s are achieved.
- Review compliance documentation and upload to RealConnect.
- Create on demand work orders for service delivery.
- Ensure client required supporting documentation for quote and invoice submissions are provided.
- Review and submit all estimates to the required approver(s) following client quote process.
- Generate required data for SLA Scorecard.
- Available to work evenings and weekends.
- Other duties as assigned.
- Advise management team of issues, concerns, or noncompliance to standards.
- Review internal and external reports and provide operational recommendations.
- Identifies opportunities for possible efficiency and/or simplification of processes.
- Adheres to processes and company standards.
- Maintain a database of requests to meet reporting and analysis requirements.
- Establish and maintains working relationships with Clients and service providers.
- Review CSAT.
- Strong written and verbal communication
- Knowledge of RealSuite and other BGIS applications. (1-3 years experience)
- Strong customer-oriented skills. (1-3 years experience)
- Strong administrative and organizational skills. (1-3 years experience)
- Analytical and problem-solving skills. (1-3 years experience)
- Ability to work independently. (1-3 years’ experience)
- Strong attention to detail and data accuracy. (1-3 years experience)
- Excel experience in managing large amounts of data. (1-3 years experience)
- Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up. (1-3 years experience)
- Experience working in a Shared Service environment. (1 year experience)
More about this job
Responsibilities
Coordinate work orders and service delivery, ensuring vendors meet service-level agreements, deadlines, and client requirements. Maintain accurate records, review estimates and compliance documents, report on performance metrics, and identify opportunities to improve operational efficiency.
Requirements
The role calls for 1–3 years of experience in customer-oriented service, administration, organization, analysis, problem-solving, data management, and clear communication; shared-service experience is also requested. Candidates should be proficient with Excel and familiar with RealSuite and other BGIS applications, with strong attention to detail and the ability to work independently.
Skills
- Work Order Management
- Vendor Coordination
- Service Level Agreement (SLA) Monitoring
- Customer Service
- Administrative Skills
- Organizational Skills
- Analytical Skills
- Problem-Solving
- Data Integrity
- Attention to Detail
- Data Accuracy
- Microsoft Excel
- Written Communication
- Verbal Communication
- Independent Work
- Reporting
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Management & Leadership
Keywords
- Facilities Services
- Work Orders
- Vendor Management
- Service Level Agreements
- Service Delivery
- RealSuite
- BGIS Applications
- RealConnect
- Microsoft Excel
- KPI Metrics
- SLA Scorecard
- Invoice Review
- Estimates
- Compliance Documentation
- Data Integrity
- Customer Satisfaction (CSAT)
- Shared Services
- Process Improvement
- Operational Reporting
- Client Services