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BGIS

Facilities Services Coordinator

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Summary

JOB DESCRIPTION

The Facilities Services Coordinator provides customer service and front-line support to BGIS clients with respect to the maintenance and operations of their buildings and sites. Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.

The BGIS Oil and Gas Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests on behalf of its clients – 7/24/365. The work environment is fast-paced, and client-service focused. In order to ensure ongoing performance success, the Oil and Gas Operations Centre team members are measured against service delivery metrics.

Key Duties & Responsibilities

Learns client account details, the service request/work order management systems, the telephony system and BGIS Operations Centre policies, processes and operating procedures
Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties
Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.
Provides customer service support
Participates in program initiatives undertaken by the Operations Centre
Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.
May be required to demonstrate Operations Centre capabilities to potential and existing clients and to prospective hires by having such people Y-cord into live calls.
May be required to provide training to new Team Members.
Other duties as assigned.

Work Hour Availability Requirements

The BGIS Operations Centre supports clients 24 hours a day, 7 days a week, 365 days a year.

This position requires:

Flexibility to work rotating shifts between 8:00 a.m. and 8:00 p.m. EST
Availability for weekends and statutory holidays on a rotational basis
Occasional overtime, depending on operational needs

MINIMUM EDUCATION: High school completion plus a specialized technical or business course

JOB-RELATED EXPERIENCE: One year or less

Knowledge & Skills

Demonstrates language proficiency (both verbal and written) in English, including proper grammar, spelling and punctuation. Clear and effective communication skills
Strong customer-service orientation and demonstrated customer service skills.
Demonstrated ability to learn new processes, tools and other relevant information quickly, with proven ability to apply learning to the job.
Ability to work in a fast-paced, multi-client environment with ability to apply various client-specific business processes to individual service request situations.
Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem-solving skills.
Demonstrated organizational skills.
Ability to sustain concentration over a prolonged period and pay attention to details.
Demonstrated computer proficiency including solid keyboarding skills.
Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.

Asset

Basic understanding of the facilities/property management industry and knowledge of facility operations and maintenance, an asset.

Licenses and/or Professional Accreditation

None required

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Handle client facilities service requests received by phone, email, and web, creating and dispatching work orders and assigning appropriate priorities. Provide customer support and coordinate information with facilities managers, technicians, service providers, and other parties while following client procedures and maintaining confidentiality.

Requirements

Requires high school completion plus a specialized technical or business course, with one year or less of related experience. Candidates should have strong communication and customer-service skills, learn processes quickly, work accurately in a fast-paced multi-client environment, and be available for rotating shifts, weekends, statutory holidays, and occasional overtime.

Skills

Customer Service
Verbal And Written Communication
Work Order Processing
Service Request Dispatching
Priority Assessment
Troubleshooting
Problem-Solving
Information Gathering
Organization
Attention To Detail
Concentration
Computer Proficiency
Keyboarding
Adaptability
Confidentiality
Continuous Learning

Visa sponsorship

Not detected in the job text

Keywords

Facilities Services
Facilities Management
Property Management
Building Operations
Maintenance
Customer Service
Service Requests
Work Orders
Work Order Management Systems
Telephony System
Operations Centre
Work Order Processing
Dispatching
Priority Assessment
Troubleshooting
Facility Managers
Service Providers
Client Account Information
Confidentiality
Service Delivery Metrics
Multi-Client Environment
Rotating Shifts
Weekend Availability
Statutory Holidays

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