Facilities Services Coordinator
- Toronto, ON, Canada
This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time
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Job details
- Pay
- This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Summary
JOB DESCRIPTION
The Facilities Services Coordinator provides customer service and front-line support to BGIS clients with respect to the maintenance and operations of their buildings and sites. Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.
The BGIS Oil and Gas Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests on behalf of its clients – 7/24/365. The work environment is fast-paced, and client-service focused. In order to ensure ongoing performance success, the Oil and Gas Operations Centre team members are measured against service delivery metrics.
Key Duties & Responsibilities
The BGIS Operations Centre supports clients 24 hours a day, 7 days a week, 365 days a year.
This position requires:
JOB-RELATED EXPERIENCE: One year or less
Knowledge & Skills
JOB DESCRIPTION
The Facilities Services Coordinator provides customer service and front-line support to BGIS clients with respect to the maintenance and operations of their buildings and sites. Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.
The BGIS Oil and Gas Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests on behalf of its clients – 7/24/365. The work environment is fast-paced, and client-service focused. In order to ensure ongoing performance success, the Oil and Gas Operations Centre team members are measured against service delivery metrics.
Key Duties & Responsibilities
- Learns client account details, the service request/work order management systems, the telephony system and BGIS Operations Centre policies, processes and operating procedures
- Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
- Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
- Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties
- Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.
- Provides customer service support
- Participates in program initiatives undertaken by the Operations Centre
- Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.
- May be required to demonstrate Operations Centre capabilities to potential and existing clients and to prospective hires by having such people Y-cord into live calls.
- May be required to provide training to new Team Members.
- Other duties as assigned.
The BGIS Operations Centre supports clients 24 hours a day, 7 days a week, 365 days a year.
This position requires:
- Flexibility to work rotating shifts between 8:00 a.m. and 8:00 p.m. EST
- Availability for weekends and statutory holidays on a rotational basis
- Occasional overtime, depending on operational needs
JOB-RELATED EXPERIENCE: One year or less
Knowledge & Skills
- Demonstrates language proficiency (both verbal and written) in English, including proper grammar, spelling and punctuation. Clear and effective communication skills
- Strong customer-service orientation and demonstrated customer service skills.
- Demonstrated ability to learn new processes, tools and other relevant information quickly, with proven ability to apply learning to the job.
- Ability to work in a fast-paced, multi-client environment with ability to apply various client-specific business processes to individual service request situations.
- Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem-solving skills.
- Demonstrated organizational skills.
- Ability to sustain concentration over a prolonged period and pay attention to details.
- Demonstrated computer proficiency including solid keyboarding skills.
- Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.
- Basic understanding of the facilities/property management industry and knowledge of facility operations and maintenance, an asset.
- None required
More about this job
Responsibilities
Handle client facilities service requests received by phone, email, and web, creating and dispatching work orders and assigning appropriate priorities. Provide customer support and coordinate information with facilities managers, technicians, service providers, and other parties while following client procedures and maintaining confidentiality.
Requirements
Requires high school completion plus a specialized technical or business course, with one year or less of related experience. Candidates should have strong communication and customer-service skills, learn processes quickly, work accurately in a fast-paced multi-client environment, and be available for rotating shifts, weekends, statutory holidays, and occasional overtime.
Skills
- Customer Service
- Verbal And Written Communication
- Work Order Processing
- Service Request Dispatching
- Priority Assessment
- Troubleshooting
- Problem-Solving
- Information Gathering
- Organization
- Attention To Detail
- Concentration
- Computer Proficiency
- Keyboarding
- Adaptability
- Confidentiality
- Continuous Learning
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Trades
Keywords
- Facilities Services
- Facilities Management
- Property Management
- Building Operations
- Maintenance
- Customer Service
- Service Requests
- Work Orders
- Work Order Management Systems
- Telephony System
- Operations Centre
- Work Order Processing
- Dispatching
- Priority Assessment
- Troubleshooting
- Facility Managers
- Service Providers
- Client Account Information
- Confidentiality
- Service Delivery Metrics
- Multi-Client Environment
- Rotating Shifts
- Weekend Availability
- Statutory Holidays