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Added 22 mins ago
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Client Service Representative - Lethbridge Mayor Magrath (6-12 Months Term)
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- Full-time
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BGIS

Facility Manager II

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 3-5 years or more of facility management work experience
Posting language: English
Posted: Nov 5, 2026

Original job description

ABOUT US

JOB DESCRIPTION

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com .

OUR CULTURE

At BGIS, our culture is built on three foundational pillars:

Culture of Care: We deeply care for each other, our clients, partners, and the communities we serve.
High Performing Teams: We go Above and Beyond to deliver exceptional services. INTEGRITY, OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high performance.
Unwavering Commitment to Sustainability: We conduct every action with a focus on preserving our earth.

SUMMARY

Facility Operations is core to our Success. The Facility Manager II is “THE OWNER OF THE HOUSE”. Focused on owning and driving all activity occurring in your building(s) and ensuring facilities are operated safely, cost effectively, and efficiently as per the operating parameters of the Statement of Work and management in our client contract. This role will be visible on facility sites (as agreed upon with clients and managers) and will be the primary BGIS representative for day-to-day contact with the client and the tenants for performance of the contract.

At this position level, the individual is responsible for:

Moderate to large-sized portfolios; and/or
Facilities of moderate to high complexity; and/or
Contract requirements of moderate to high complexity

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

Key Duties & Responsibilities

Portfolio Management

Manages the operations and maintenance activities as well as annual facility programs of a portfolio of facilities.
Responsible for ensuring facility uptime objectives are met. Ensures the continued safe and reliable operations of the portfolio of facilities managed.
Creates and implements annual facility management plans.
Collaborates with relevant stakeholders and oversees the implementation of facility-related programs.
Oversees maintenance and repair activities and performance of internal Technicians and service providers. Ensures work is completed on time, safely and meet quality requirements.
Ensures all relevant documentations (i.e. annual facility inspections, equipment data, project files, etc) are captured within service maintenance databases.
Collaborates with relevant stakeholders to evaluate capital assets (i.e. equipment, etc.) and to make recommendations for maintenance, repair and replacement and inclusion within the capital budget.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant stakeholders to optimize assigned portfolio and continuously create value for the client.

Service Delivery Management

Responsible for meeting client obligations.
Resolves problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors all service requests to ensure within agreed upon scope and escalates to senior management, where required.
Responsible for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant stakeholders on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
In collaboration with Environmental, Health, Safety and Security Team, administer vendor safety-related accreditation, training and qualification, where required.
Organizes and facilitates health and safety-related meetings with vendors to ensure ongoing safety compliance.
Monitors and is responsible for the safe delivery of all work performed within assigned portfolios.

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to facilities managed.

Budget Development & Management

Responsible for meeting budget for assigned portfolio.
Develops and manages budget for portfolio and project expenses. Collaborates with Finance to ensure affordability, budget management and ongoing profitability.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Project Management

Develops and executes project plans and related estimated costs and budget for assigned portfolio.
Oversees project delivery.
Liaises with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained
Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities.

People Leadership

Responsible for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations
Other duties as assigned.

Knowledge & Skills Required

College diploma or equivalent training (e.g. RPA, CET)
3-5 years or more of facility management work experience
Solid facility operations and maintenance management abilities
Solid proficiency with facility equipment and building systems
Solid service delivery management abilities
Solid budget management abilities
Developed communication, influence, persuasion and negotiation skills
Solid client relationship management abilities
Solid people leadership skills
Solid vendor management skills
High degree of client service orientation and sense of urgency
Solid project management skills
Solid emergency preparedness and business continuity planning and execution abilities
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible
Thorough knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve and incorporate best practices where applicable
Maintains current knowledge of and demonstrates Solid ability to implement facility management services best practices.
Solid knowledge of current building standards, code and legislative requirements

Licenses and/or Professional Accreditation

Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

ABOUT US

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

ABOUT THE TEAM

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage facility operations, maintenance, budgets, projects, vendors, and staff across an assigned portfolio, ensuring safe, reliable, and cost-effective service delivery. Maintain client relationships, meet contract and regulatory requirements, manage risks and emergencies, and drive continuous improvement and sustainability.

Requirements

Requires a college diploma or equivalent training and at least 3–5 years of facility management experience, with strong capabilities in operations, maintenance, budgets, service delivery, projects, and client and vendor management. Candidates should have knowledge of building systems, safety and regulatory requirements, emergency preparedness, and sustainability; facility management certifications are listed.

Skills

Facility Operations
Maintenance Management
Portfolio Management
Service Delivery Management
Budget Management
Project Management
Vendor Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Health And Safety Compliance
Regulatory Compliance
Building Systems
Sustainability
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Facility Operations
Operations And Maintenance
Portfolio Management
Facility Management Plans
Facility Uptime
Building Systems
Capital Budgeting
Service Delivery
Key Performance Indicators
Corrective Action Plans
Risk Management
Emergency Preparedness
Disaster Recovery
Business Continuity Planning
Health And Safety
Environmental Compliance
Security
Budget Development
Project Management
Regulatory Compliance
Vendor Management
Procurement
Building Standards
Sustainability
Continuous Improvement
IFMA Certified Facility Manager
Certified Property Manager
Facility Management Administrator

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