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Added 4 hours ago
H
Skin Clinic Administrator (Part Time)
HealthOne
Toronto, ON
- Part-time
HealthOne is seeking a Skin Clinic Administrator to join our growing team! HealthOne Skin Clinic is one of up to eight departments found at most of our locations and is boutique medical…
Added 5 hours ago
PV
Temporary part-time (50% - 15 hrs and 25 min per week) Educational Assistant I
Prairie Valley School Division
Whitewood, SK
- Part-time
Work under the direction of the administrator, classroom teacher and student services teacher to promote student engagement in learning and provides academic support as defined by teachers,…
Added 5 hours ago
PV
Permanent part-time (70% - 22 hours and 35 min per week) Educational Assistant I
Prairie Valley School Division
Kelliher, SK
- Part-time
Work under the direction of the administrator, classroom teacher and student services teacher to promote student engagement in learning and provides academic support as defined by teachers,…
Added 5 hours ago
PV
Temporary part-time (50% - 15 hrs and 25 min per week) Educational Assistant I
Prairie Valley School Division
Kelliher, SK
- Part-time
Work under the direction of the administrator, classroom teacher and student services teacher to promote student engagement in learning and provides academic support as defined by teachers,…
Added 5 hours ago
TN
Digital Marketing Coordinator
The Niagara Parks Commission
Niagara Falls, ON
- Full-time
Acts as primary day-to-day administrator of consumer website, creating landing pages, event pages and continually updating styling and functionality with evolving industry best practices.
Added 5 hours ago
QB
Director of Health
Quatsino Band
Coal Harbour, BC
- $80,000 to $140,000 CAD / year
- Full-time
Promote health education, wellness, prevention, and awareness within the community.
Added 5 hours ago
O
Supervisor, Supportive Living Services- MNU-26-17
Ongwanada
Kingston, ON
- Internship
Monitoring staff training requirements and ensuring completion of mandatory education
Added 6 hours ago
TS
Sales Administrator
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Harmac is looking for a motivated and customer-focused Sales Administrator to help grow and support our Bulk customer base. In this foundational sales role, you will identify new business…
Added 7 hours ago
TU
Manager, Head Office & Facilities
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Reports to the Manager, Business Operations. Receives direction and provides senior-level administrative support to the Head. Works as a member of the Department of Civil Engineering…
Added 8 hours ago
UO
Manager, Head Office & Facilities
University of British Columbia
Vancouver, BC · UBCV | Civil and Mechanical Engineering Building (CEME)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Reports to the Manager, Business Operations. Receives direction and provides senior-level administrative support to the Head. Works as a member of the Department of Civil Engineering…
Added 8 hours ago
NP
Digital Marketing Coordinator
Niagara Parks Commission
Niagara Falls, ON
- Full-time
Acts as primary day-to-day administrator of consumer website, creating landing pages, event pages and continually updating styling and functionality with evolving industry best practices.
Added 8 hours ago
OL
Part-Time Teacher Administrator
Oxford Learning Centres Inc.
AB · Edmonton, AB
- Part-time
Gain valuable experience in both education and administration! Work with students and their families to support learners of all ages while helping ensure the Centre runs smoothly each day.…
Added 9 hours ago
FS
Area Safety Manager
First Student
Toronto, ON · Scarborough, ON
- Full-time
Provide support to RSD and Risk Management on claims management and in litigation. Complete Root Cause Analysis with operations and maintenance as required.
Added 9 hours ago
Surface Land Administrator
Conifer Energy, Inc.
Calgary, AB
We are recruiting for permanent full-time experienced Surface Land Administrator. This role supports the Land Department by ensuring efficient, accurate, and compliant day-to-day…
Added 9 hours ago
AL
Senior Payroll Administrator
AGAT Laboratories
Calgary, AB
- Full-time
AGAT is hiring a Senior Payroll Administrator, for a full-time permanent position working out of our Calgary corporate office, the successful candidate will be responsible for supporting…
Added 10 hours ago
N
Gestionnaire des opérations d’affaires - Évaluation et services-conseils, Canada | Business Operations Manager, Canada Valuation & Advisory
Newmark
Montreal, QC
- Full-time
…and Advisory, including the overall management and functional support activities within Valuation such as certain HR activities, and the Regional Coordinator/Biller and Regional…
Added 10 hours ago
Administrator Assistant
Government of Alberta
AB
This position will support the Cabinet Coordination Office in its responsibility to provide support to Cabinet/Committee’s and the Premier's office.
Added 10 hours ago
A
Office Administrator
Armco
Montreal, QC
- Full-time
We are currently looking for a bilingual Office Administrator to join our Armco team. The Office Administrator supports the efficient day-to-day operation of the Armco office. This role…
Added 10 hours ago
T
Cloud Administrator – Microsoft Azure
Techso
Montreal, QC
- Full-time
Techso is looking for a Cloud Administrator – Microsoft Azure to support clients in designing, deploying, securing, and optimizing their cloud environments.
Added 10 hours ago
P
ERP Risk, Controls & Security Solutions Manager
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
…comprehensive evidence based strategy, combined with the execution support to deliver results. You’ll focus on finding value and enabling sustainable information performance by using data,…
Added 11 hours ago
B
Branch Operations Administrator, Nesbitt Burns (contract)
BMO
Montreal, QC · MCGC
- Full-time
Supports the branch and/or region in achieving business objectives by providing effective operational support and management of sales compliance and regulatory requirements.
Added 11 hours ago
Branch Administrator - Temporary
Government of Alberta
AB
Alberta Education and Childcare support students, parents, teachers and administrators from Early Childhood Services (ECS) through Grade 12. What we have heard from Albertans will help us…
Added 11 hours ago
SE
Office Administrator
Sansom Equipment Limited
Mount Pearl, NL
- Full-time
We are seeking an Office Administrator to join our Mount Pearl team. Reporting to the Branch Manager, this role will provide administrative and operational support to the Mount Pearl…
Added 11 hours ago
A4
Senior QMS / Quality Engineer ( Medical Devices)
Avenue 45
Mississauga, ON
- $110,000 to $145,000 CAD / year
- Full-time
· Successful support of product development, verification, validation, and commercialization activities.
Added 11 hours ago
D
Senior Administrator, Core Datastorage
Domtar
Montreal, QC
- Full-time
At least 5 years of experience as a storage and backup administrator in the enterprise IT sector. An equivalent combination of education and/or experience may be considered.

BGIS

Facility Operations Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: May 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage operations, budgets, service delivery, projects, and client relationships across a complex facility portfolio, ensuring contractual obligations, performance targets, and quality standards are met. Lead teams, oversee health and safety and regulatory compliance, manage emergency preparedness and business continuity, and coordinate procurement and client transitions.

Requirements

Requires a community college diploma and at least five years of facility management experience, with demonstrated skills in service delivery, client relationship management, people leadership, project delivery, and emergency preparedness. Candidates should have budget management ability, strong communication skills, knowledge of health and safety and building management, and a continuous improvement mindset; relevant facility or customer service credentials are preferred.

Skills

Facility Management
Operations Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Portfolio Management
Service Delivery
Key Performance Indicators
Contractual Obligations
People Leadership
Performance Management
Budget Development
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Health And Safety
Regulatory Compliance
Procurement
Supply Chain
Vendor Management
Continuous Improvement
Best Practices
Building Management
Certified Facility Manager
Certified Property Manager

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