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Added 4 mins ago
ES
Accounts Receivable Collections Analyst
Euna Solutions
ON · Oakville, Ontario
- Full-time
A diploma or degree in Finance, Accounting, or Business Administration, or equivalent experience
Added 17 mins ago
V
Banker Support Analyst
Vertage
Montreal, QC
- Contract
Update client coverage and relationship manager assignments.
Added 17 mins ago
IG
Marketing Project Manager
Insight Global
Toronto, ON
- $49 to $56 CAD / hour
- Contract
Workfront administration or advanced Workfront experience
Added 17 mins ago
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Manager, Tangerine Investment Funds Ltd Compliance
Tangerine
Toronto, ON
- Full-time
University degree in Business Administration, Commerce, Finance, Law, Economics, or a related discipline.
Added 19 mins ago
SS
Buyer
Samuel, Son & Co.
Cambridge, ON
- Full-time
Aligns with Procurement Manager in the execution of procurement strategies for Carbon for long products.
Added 19 mins ago
B
Senior Relationship Manager
BMO
Vancouver, BC
- Full-time
Bachelor’s degree required; Business Administration, Finance and Accounting preferred. Any other related discipline or commensurate work experience considered.
Added 19 mins ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER - Mississauga
BDC
Mississauga, ON · Meadowvale
- Full-time
We are looking for a Senior Commercial Account Manager who will leverage their interpersonal strengths and network to generate new business opportunities while managing a portfolio of…
Added 34 mins ago
H
Improvement Project Implementation Intern
Hitachi
London, ON · (HE)Office_ON, Stoney Creek
- Full-time
Follow various projects to completion, working closely with CI leadership, factory manager, finance, and external vendors (this may include small kaizen events, non-capitalizable…
Added 34 mins ago
HI
Analyst, Employee Benefits
HUB International
Burnaby, BC
- Full-time
…auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within…
Added 34 mins ago
FC
Mechanical Administration
First Canadian Financial Group
Sherwood Park, AB
- Full-time
The Mechanical Administrator position reporting to the Office Manager is located in Sherwood Park, AB. This in-office position handles day-to-day interactions regarding the registration and…
Added 34 mins ago
23029 - HMP Winchester - Business Administrator
Ministry of Justice UK
Windsor, ON
Input requisitions on to the finance database and process requisitions for defined area of work
Added 49 mins ago
AS
IT Business Analyst
AgileGrid Solutions
Canada
- Full-time
Reporting directly to the Manager of Business Analysis, this role is pivotal in bridging the gap between business needs and technological solutions within Sanimax. As a Business Analyst,…
Added 49 mins ago
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Sr. Payroll Administrator
Paymentus
Richmond Hill, ON
- $85,000 to $95,000 CAD / year
- Full-time
The Sr. Payroll Administrator assists the Senior Manager, Payroll with end-to-end payroll processing. They are responsible for a wide range of administrative services including but not…
Added 49 mins ago
TC
Program Manager, Full-Time
Taproot Community Support Services
Maple Ridge, BC
- Full-time
The program manager provides operational and administrative direction for the development, implementation and day-to-day management of the program in this CARF-accredited agency. This…
Added 50 mins ago
TT
Manager, Fund Accounting
Trident Trust
Vancouver, BC
- $115,000 to $145,000 CAD / year
- Full-time
…visible impact. At Trident Trust, you will lead accounting and administration for a portfolio of alternative investment funds, work directly with fund managers and service providers, and…
Added 1 hour ago
RH
Business System Manager
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $135,000 CAD / year
- Full-time
We are seeking an experienced Business Systems Manager to lead the administration, optimization, and ongoing enhancement of our ERP environment and related business applications. This role…
Added 1 hour ago
MA
Program Manager
Mecaer America Inc.
Laval, QC
- Full-time
The Program Manager is responsible for overseeing the execution of the assigned programs, ensuring the contract obligations are duly fulfilled.
Added 1 hour ago
SS
Information Technology Project Manager
Soho Square Solutions
Montreal, QC
- Contract
Work closely with all functions - Front office, Operations, Finance, Compliance, Legal, Risk etc. to ensure successful delivery of project objectives
Added 1 hour ago
UC
Manager, E-Commerce Merchandise Planning
Uniqlo Canada
Toronto, ON
- $105,000 to $121,000 CAD / year
- Full-time
Bachelor’s Degree required, preferably in Merchandising, Retail Management, Business Administration, or Finance.
Added 1 hour ago
B
SENIOR COMMERCIAL ACCOUNT MANAGER – St. Catharines
BDC
St. Catharines, ON
- Full-time
We are looking for a Senior Commercial Account Manager who will leverage his or her interpersonal strengths and network to generate new business opportunities, while managing a portfolio of…
Added 1 hour ago
GT
Paie-Maître / Paymaster
Groupe Touchette
QC · Ville Saint-Laurent, QC
- Full-time
Reporting to the Payroll Manager within the Finance department, the incumbent in the Payroll Master position is responsible for the complete and rigorous management of payroll for several…
Added 1 hour ago
S
Project Manager
St-Amour
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are currently looking for a Project Manager, Business Operations to join a recognized, internationally established and rapidly growing pharmaceutical company. This role will lead…
Added 1 hour ago
U
Manager, E-Commerce Merchandise Planning
UNIQLO
Toronto, ON · Greater Toronto Area, Canada
- $105,000 to $121,000 CAD / year
- Full-time
Bachelor’s Degree required, preferably in Merchandising, Retail Management, Business Administration, or Finance.
Added 2 hours ago
2 I/C Supervisor (Marine Atlantic Site) INTERNAL POSTING
Commissionaires Nova Scotia
North Sydney, NS
Resolving any payroll issues in liaison with staff and CNS Head Office Finance staff and ensuring the integrity of payroll hours for all crews. Providing this information to CNS payroll…
Added 2 hours ago
T
Personal Banking Associate
TD
Belleville, ON
- Full-time
A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills

BGIS

Facility Operations Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: May 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage operations, budgets, service delivery, projects, and client relationships across a complex facility portfolio, ensuring contractual obligations, performance targets, and quality standards are met. Lead teams, oversee health and safety and regulatory compliance, manage emergency preparedness and business continuity, and coordinate procurement and client transitions.

Requirements

Requires a community college diploma and at least five years of facility management experience, with demonstrated skills in service delivery, client relationship management, people leadership, project delivery, and emergency preparedness. Candidates should have budget management ability, strong communication skills, knowledge of health and safety and building management, and a continuous improvement mindset; relevant facility or customer service credentials are preferred.

Skills

Facility Management
Operations Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Portfolio Management
Service Delivery
Key Performance Indicators
Contractual Obligations
People Leadership
Performance Management
Budget Development
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Health And Safety
Regulatory Compliance
Procurement
Supply Chain
Vendor Management
Continuous Improvement
Best Practices
Building Management
Certified Facility Manager
Certified Property Manager

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