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Added 4 mins ago
CI
Senior Analyst, Nuclear Safety Analysis
Calian in Space & Technology
Ottawa, ON
- Full-time
As a Senior Nuclear Analyst, you will lead technical work in nuclear safety and licensing, act as a key point of contact for clients, and support project delivery from planning through…
Added 4 mins ago
KE
Analyst/Associate
Kanin Energy
Calgary, AB
- Full-time
Kanin Energy is seeking a sharp, motivated Analyst or Associate with a background in power generation related project finance, energy M&A/investment banking, or electricity market analysis…
Added 8 mins ago
R
Senior Manager, Application Development and Integration
RBC
Toronto, ON
- Full-time
The Senior Manager will lead key Treasury Management integration projects driving client centric solutions ensuring seamless milestone tracking, transparent reporting, and successful…
Added 8 mins ago
R
Senior Manager, Treasury Solutions, Capital Markets
RBC
Toronto, ON
- Full-time
As the Senior Manager, Treasury Solutions, with RBC’s Treasury Solutions Capital Markets Coverage team, you will be responsible to proactively provide advice and enable clients to leverage…
Added 23 mins ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 38 mins ago
Manager, Strategic Business Partnering (Operations)
Pembina Pipeline Corporation
Calgary, AB
Pembina Pipeline Corporation is recruiting for a Manager, Strategic Business Partnering (Operations). Reporting to the Director, Strategic Business Partnering within the Human Resources…
Added 49 mins ago
V
Consulting Manager- EPM Consulting Toronto, Canada
Voiant
Toronto, ON
- $180,000 to $185,000 CAD / year
- Full-time
The role combines hands-on solution architecture with team leadership across multi-month client engagements. The successful candidate will lead teams of 3-4 Voiant consultants on complex…
Added 49 mins ago
B
Manager, Portfolio Management Group, Private Wealth
BMO
Toronto, ON
- Full-time
The Portfolio Management Group (PMG) is responsible for supporting BMO Private Banking Canada’s Investment Counselors (ICs) with the effective administration and implementation and…
Added 49 mins ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 49 mins ago
K
Art Supervisor
Klick
Toronto, ON
- Full-time
The Art Supervisor is responsible for generating ideas, creating concepts for design and layout materials from draft stage through to finished product with their copy partner; working…
Added 52 mins ago
ME
Project Manager, Environmental Scientist
Millennium EMS Solutions Ltd.
Guelph, ON
- Full-time
MEMS is seeking an Environmental Project Manager (s) to join our growing team in the Ontario market. This opportunity can be tailored to an experienced Project Manager ready to expand their…
Added 1 hour ago
VB
Regional Accountant
Vaco by Highspring
AB · Edmonton, AB
- $75,000 to $95,000 CAD / year
- Full-time
Reporting to the Manager, Regional Accounting, the Regional Accountant will provide accounting, budgeting, financial reporting, and analytical support to a regional real estate portfolio…
Added 1 hour ago
OP
Senior Financial Analyst
Ottawa Police Service
Ottawa, ON
- Full-time
Provides subject matter expertise (SME) in the development and preparation of the Ottawa Police Service (OPS) capital and operating budgets through regular communication with Section…
Added 1 hour ago
B
Managing Director and Head, Financial Services Group
BMO
Toronto, ON · FCP
- Full-time
Managing an established portfolio comprised of relationships with increasing credit needs and complex Treasury and Payment Solutions requirements, with an aim to grow such portfolio through…
Added 1 hour ago
ME
Environmental Project Manager
Millennium EMS Solutions Ltd.
Fort St. John, BC · Sherwood Park, AB · AB · Calgary, AB · Grande Prairie, AB
- Full-time
The Project Manager may manage multiple low- to moderate-complexity projects or contribute project management leadership to more complex, multidisciplinary work under appropriate senior…
Added 2 hours ago
R
Senior Manager, Treasury Solutions, Capital Markets
RBC
Toronto, ON
- Full-time
As the Senior Manager, Treasury Solutions, with RBC’s Treasury Solutions Capital Markets Coverage team, you will be responsible to proactively provide advice and enable clients to leverage…
Added 2 hours ago
CC
Account Coordinator
Cheil Canada
Mississauga, ON
- $45,000 to $50,000 CAD / year
- Full-time
Cheil Canada serves as the lead agency for Samsung. And while Samsung remains a key partner, our work extends across a growing portfolio of globally recognized brands. Powered by a team of…
Added 2 hours ago
ND
Deskside Technician - FTR - Vancouver
NTT DATA North America
Vancouver, BC
- Full-time
Provides feedback to Manager on processes and procedures, current or potential problems with client systems and applications, and customer service issues.
Added 2 hours ago
RB
Senior Manager, Application Development and Integration
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Manager will lead key Treasury Management integration projects driving client centric solutions ensuring seamless milestone tracking, transparent reporting, and successful…
Added 3 hours ago
CU
Account Coordinator
CHEIL USA
Mississauga, ON
- $45,000 to $50,000 CAD / year
Cheil Canada serves as the lead agency for Samsung. And while Samsung remains a key partner, our work extends across a growing portfolio of globally recognized brands. Powered by a team of…
Added 3 hours ago
B
Associate Director, Deposits
BMO
Toronto, ON · FCP
- Full-time
The Associate Director, Deposits plays a critical role in supporting and advancing the Private Wealth Deposits business across both Private Banking and BMO Nesbitt Burns. This position…
Added 4 hours ago
B
Manager, Portfolio Management Group, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
The Portfolio Management Group (PMG) is responsible for supporting BMO Private Banking Canada’s Investment Counselors (ICs) with the effective administration and implementation and…
Added 4 hours ago
Senior Financial Analyst
CityofOttawa
Ottawa, ON
Provides subject matter expertise (SME) in the development and preparation of the Ottawa Police Service (OPS) capital and operating budgets through regular communication with Section…
Added 4 hours ago
N
Associate Art Director - Characters | Directeur.trice Artistique Associé.e – Personnages
NBCUniversal
Montreal, QC
- Full-time
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and…
Added 5 hours ago
B
Regional Operations Manager
BGIS
Mississauga, ON
- Full-time
The Regional Service Manager supports multiple account leaders in delivering integrated trades services across a regional portfolio of accounts, ensuring consistent execution of all HVAC…

BGIS

Facility Operations Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: May 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage operations, budgets, service delivery, projects, and client relationships across a complex facility portfolio, ensuring contractual obligations, performance targets, and quality standards are met. Lead teams, oversee health and safety and regulatory compliance, manage emergency preparedness and business continuity, and coordinate procurement and client transitions.

Requirements

Requires a community college diploma and at least five years of facility management experience, with demonstrated skills in service delivery, client relationship management, people leadership, project delivery, and emergency preparedness. Candidates should have budget management ability, strong communication skills, knowledge of health and safety and building management, and a continuous improvement mindset; relevant facility or customer service credentials are preferred.

Skills

Facility Management
Operations Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

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Keywords

Facility Management
Operations Management
Portfolio Management
Service Delivery
Key Performance Indicators
Contractual Obligations
People Leadership
Performance Management
Budget Development
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Health And Safety
Regulatory Compliance
Procurement
Supply Chain
Vendor Management
Continuous Improvement
Best Practices
Building Management
Certified Facility Manager
Certified Property Manager

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