Find work in Canada.

321,225 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
PC
ServiceNow Specialist
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
Payments Canada has implemented the ServiceNow platform, with the goal of enhancing our service delivery capabilities for our employees, members, and stakeholders. Reporting to the Manager,…
Added 2 mins ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
Manager – Banking Cloud & Platform Engineering
Added 2 mins ago
I
Technology Procurement Leader
illumin
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $140,000 CAD / year
- Full-time
…relationships with senior stakeholders and partners across Finance, IT, Security, Legal, HR, Marketing, and other areas of the business. You can understand different priorities, ask…
Added 2 mins ago
DG
Service Manager
Dilawri Group of Companies
North Vancouver, BC
- Full-time
Mercedes-Benz North Vancouver is seeking an experienced Service Manager to lead the day‑to‑day operations, workflow, and profitability of the Service Department. Reporting to the General…
Added 4 mins ago
BL
Director of Operations and Human Resources
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Oversee the Firm's day-to-day operational and administrative functions and ensure the effective delivery of support services to lawyers and staff.
Added 4 mins ago
LS
Supervisor, Trust Safety (Audit and Compliance)
Law Society of Alberta
Calgary, AB
- Full-time
…Supervisor, Trust Safety, is responsible for supporting the delivery of Trust Safety programs through operational leadership, compliance oversight, risk assessment, stakeholder engagement,…
Added 4 mins ago
TM
Partnerships Manager
The MRG Group
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Support the Sales & Development Manager on complex festival sponsor execution, partner servicing, and activation delivery where additional senior oversight is required.
Added 4 mins ago
UO
Administrative Coordinator, College of Medicine
University of Saskatchewan
Saskatoon, SK
- Full-time
Nature of Work: Under the direction of the Department Head while reporting to the Finance and Administration Manager, this position interacts with a diverse group of individuals including…
Added 4 mins ago
LM
Underwriter, Property & Casualty
Liberty Mutual Canada
Calgary, AB
- Full-time
Reports To: Assistant Vice President, Underwriting Manager
Added 33 mins ago
V
Branch Manager - West End
Vancity
Vancouver, BC
- Full-time
As a Branch Manager, you will lead branch operations, optimize member experience, and drive business development through exceptional people leadership and strategic execution. You will…
Added 33 mins ago
W
Manager, Medical Services
WorkSafeBC
Kelowna, BC
- Full-time
As Manager, Medical Services, you will provide leadership and strategic direction for the delivery of medical advisory services, ensuring practices and programs align with organizational…
Added 33 mins ago
R&
Software Developer - Full Stack – Senior
Robertson & Company Ltd.
Toronto, ON
- Contract
…integration solutions through the life cycle and reports progress to manager, stakeholders and team members and ensures successful delivery of solutions adhering to project management…
Added 33 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Saint John, NB
- Full-time
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team.…
Added 33 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
St. John's, NL
- Full-time
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team.…
Added 33 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Calgary, AB
- Full-time
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team.…
Added 33 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Halifax, NS
- Full-time
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team.…
Added 33 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Winnipeg, MB
- Full-time
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team.…
Added 33 mins ago
CO
Procurement Associate
City of Penticton
Penticton, BC
- Full-time
Reporting to the Procurement and Inventory Services Manager, the Procurement Associate supports and administers a broad range of procurement activities for the City. The position is…
Added 33 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
London, ON
- Full-time
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team.…
Added 33 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Edmonton, AB
- Full-time
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team.…
Added 33 mins ago
GO
Grant Advisor
Government of Alberta
AB · Edmonton, AB
- Full-time
Reporting to the Manager, Capital Grants and Reporting this position plays a critical role in the effective delivery of Housing Division capital grant programs that support the development…
Added 33 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Dieppe, NB
- Full-time
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team.…
Added 33 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Victoria, BC
- Full-time
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team.…
Added 33 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Victoria, BC
- Full-time
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team.…
Added 33 mins ago
E
SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Waterloo, ON
- Full-time
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team.…

BGIS

Facility Operations Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: May 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply About employer

More about this job

Responsibilities

Manage operations, budgets, service delivery, projects, and client relationships across a complex facility portfolio, ensuring contractual obligations, performance targets, and quality standards are met. Lead teams, oversee health and safety and regulatory compliance, manage emergency preparedness and business continuity, and coordinate procurement and client transitions.

Requirements

Requires a community college diploma and at least five years of facility management experience, with demonstrated skills in service delivery, client relationship management, people leadership, project delivery, and emergency preparedness. Candidates should have budget management ability, strong communication skills, knowledge of health and safety and building management, and a continuous improvement mindset; relevant facility or customer service credentials are preferred.

Skills

Facility Management
Operations Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Portfolio Management
Service Delivery
Key Performance Indicators
Contractual Obligations
People Leadership
Performance Management
Budget Development
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Health And Safety
Regulatory Compliance
Procurement
Supply Chain
Vendor Management
Continuous Improvement
Best Practices
Building Management
Certified Facility Manager
Certified Property Manager

Report this job