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Added 27 mins ago
J
2627-195 - Lead Hand - Security (FS12) - Strait Area Campus
Jobbe
Port Hawkesbury, NS
- Full-time
The Lead Hand - Security position reports directly to the Facilities Manager and has a functional reporting relationship to the Regional Public Safety Supervisor.
Added 27 mins ago
J
Housekeeper
Jobbe
Eastern Passage, NS
- $20.48 CAD / hour
- Full-time
Job Summary: Under the direction of the assigned Supervisor/Manager, the Housekeeper is a fundamental part of the team that provides supportive services in the Home. This role may be…
Added 27 mins ago
J
Open Jobs Operations Consultant - Flex
Jobbe
Dartmouth, NS
- Contract
The Operations Consultant works in partnership with the Operations Supervisor to maintain stockroom organization and merchandise updates.
Added 27 mins ago
J
Manager, Corporate Strategic Project Delivery
Jobbe
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Develop, implement, and maintain comprehensive project plans, while prioritizing tasks and managing day-to-day operations, including documentation, timelines, resource allocations, risk and…
Added 27 mins ago
J
Management Trainee
Jobbe
New Minas, NS
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 27 mins ago
J
Assistant Store Manager
Jobbe
Fredericton, NB
- Full-time
We’re looking for a motivated and dynamic Assistant Store Manager to help lead our team and support the daily operations of our Regent Mall location. In this role, you’ll assist the Store…
Added 27 mins ago
J
Foreman - Building Services (Arenas)
Jobbe
Fredericton, NB
- Full-time
Reporting to the Assistant Manager, Building Services, the Foreman – Building Services (Arenas) leads the daily operations of an assigned work unit, ensuring municipal arenas are safe,…
Added 27 mins ago
J
Assistant Manager
Jobbe
Fredericton, NB
- $17 to $18 CAD / hour
- Full-time
As an Assistant Manager at Popeyes, you’ll support the Restaurant Manager in overseeing daily restaurant operations, ensuring exceptional guest service, high-quality food, and a motivated…
Added 27 mins ago
FH
Assistant Front Office Manager
Fairmont Hotels & Resorts
Calgary, AB
- Full-time
We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Assistant Front Office Manager. The Assistant Front Office Manager is a key leader within the…
Added 27 mins ago
M
Retail Assistant Manager - Full-Time
maurices
Sherwood Park, AB
- Full-time
…future openings. While this posting for a Retail Assistant Manager - Full-Time at our Store 4146-Emerald Hills Centre-maurices remains open year-round, actual hiring needs may vary.…
Added 27 mins ago
M
Retail Assistant Manager - Part-Time
maurices
Sherwood Park, AB
- Part-time
…future openings. While this posting for a Retail Assistant Manager - Part-Time at our Store 4146-Emerald Hills Centre-maurices remains open year-round, actual hiring needs may vary.…
Added 27 mins ago
M
Retail Assistant Manager - Full-Time
maurices
Lloydminster, AB
- Full-time
…future openings. While this posting for a Retail Assistant Manager - Full-Time at our Store 4149-Lloyd Mall-maurices-Lloydminster, AB T9V 0A7 remains open year-round, actual hiring needs…
Added 27 mins ago
M
Retail Assistant Manager - Part-Time
maurices
Canada
- Part-time
…future openings. While this posting for a Retail Assistant Manager - Part-Time at our M4145 – Westgate Home Centre –maurices remains open year-round, actual hiring needs may vary.…
Added 27 mins ago
M
Retail Assistant Manager - Full-Time
maurices
Canada
- Full-time
…future openings. While this posting for a Retail Assistant Manager - Full-Time at our M4145 – Westgate Home Centre –maurices remains open year-round, actual hiring needs may vary.…
Added 27 mins ago
M
Retail Assistant Manager - Part-Time
maurices
Lloydminster, AB
- Part-time
…future openings. While this posting for a Retail Assistant Manager - Part-Time at our Store 4149-Lloyd Mall-maurices-Lloydminster, AB T9V 0A7 remains open year-round, actual hiring needs…
Added 57 mins ago
BK
Restaurant manager
Burger King
Parry Sound, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 57 mins ago
GD
GARAGE - Seasonal Sales Associate - Lambton Mall
Groupe Dynamite
Sarnia, ON
- Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 57 mins ago
BK
Restaurant manager
Burger King
Smiths Falls, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 57 mins ago
BK
Restaurant manager
Burger King
Brockville, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 57 mins ago
BK
Restaurant manager
Burger King
Tillsonburg, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 57 mins ago
O
Restaurant manager
ONroute
Mallorytown, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 57 mins ago
BK
Restaurant manager
Burger King
Angus, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 57 mins ago
E
Project Manager
EnerFORGE
Oshawa, ON
- Full-time
Role Description This is a full-time Project Manager role based in Oshawa, ON, with a hybrid work arrangement that allows for a combination of on-site and work-from-home days. The Project…
Added 57 mins ago
O
Restaurant manager
ONroute
Port Hope, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 57 mins ago
KT
Restaurant manager
King Tandoori Drew
Mississauga, ON
- Full-time

BGIS

Facility Operations Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: May 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage operations, budgets, service delivery, projects, and client relationships across a complex facility portfolio, ensuring contractual obligations, performance targets, and quality standards are met. Lead teams, oversee health and safety and regulatory compliance, manage emergency preparedness and business continuity, and coordinate procurement and client transitions.

Requirements

Requires a community college diploma and at least five years of facility management experience, with demonstrated skills in service delivery, client relationship management, people leadership, project delivery, and emergency preparedness. Candidates should have budget management ability, strong communication skills, knowledge of health and safety and building management, and a continuous improvement mindset; relevant facility or customer service credentials are preferred.

Skills

Facility Management
Operations Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Portfolio Management
Service Delivery
Key Performance Indicators
Contractual Obligations
People Leadership
Performance Management
Budget Development
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Health And Safety
Regulatory Compliance
Procurement
Supply Chain
Vendor Management
Continuous Improvement
Best Practices
Building Management
Certified Facility Manager
Certified Property Manager

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