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Added 4 mins ago
BC
Registered Nurse - C7 Palliative & Medically Complex Care
Brant Community Healthcare System
Brantford, ON
- Full-time
…we serve with purpose, passion, and a deep commitment to the people who rely on…
Added 4 mins ago
BC
Registered Nurse - Medical B7
Brant Community Healthcare System
Brantford, ON
- Full-time
…we serve with purpose, passion, and a deep commitment to the people who rely on…
Added 4 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
…130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to…
Added 4 mins ago
EL
Regulatory Associate/Sr Regulatory Associate /Manager, GRA, Canada affiliate
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
…We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis,…
Added 4 mins ago
VB
Manager, Audit & Internal Controls (2 -Year Contract)
Vaco by Highspring
Mississauga, ON
- $70 to $80 CAD / hour
- Contract
Our client is sourcing a Manager Internal Audit and Financial Controls for a 24-month contract. The role will require travel within Canada, and working 3 days in office, in Mississauga.…
Added 4 mins ago
Q
Sales Development (SDR) Manager
Quadient
Markham, ON
- $90,000 to $130,000 CAD / year
- Full-time
…biggest customer relationships. We're looking for a hands-on, people-first Sales Development Manager to lead that team: someone who can review a call in the morning, rework a cadence at…
Added 4 mins ago
O
Principal Product Manager (OpenText Business Network - Healthcare Solutions)
OpenText
Richmond Hill, ON
- Full-time
Job Title: Principal Product Manager (OpenText Business Network - Healthcare Solutions)
Added 4 mins ago
C
Fulfilment Center Clerk, Returns
Cozey
Mont-Royal, QC
- Internship
Reporting to the Fulfilment Center Manager, the Fulfilment Center Clerk, Returns supports the day-to-day processing of returned furniture products in our new warehouse located at 8191 Ch.…
Added 4 mins ago
L
Manager, Health and Safety | Brampton, Ontario
lululemon
Brampton, ON
- Full-time
3+ years of occupational health and safety experience within manufacturing, fulfillment, logistics, retail, or similar environments, including direct people leadership.
Added 4 mins ago
W
Proposal Editor
Webuild
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
…values, our mission is to protect the planet, care for our people, inspire progress, share prosperity, and spark partnerships. Together, we’re building a better future - responsibly,…
Added 4 mins ago
ML
General Manager
Metta Lifestyles
Toronto, ON · North York, ON
- Full-time
Reporting to the Vice President of Operations, the General Manager provides overall leadership for the residence, with accountability for resident and employee experience, occupancy,…
Added 4 mins ago
BC
Registered Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
…130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to…
Added 4 mins ago
PC
Business Development Manager
Peninsula Canada
Vancouver, BC
- $150,000 to $200,000 CAD / year
- Full-time
…over 140,000 businesses worldwide. With more than 40 years of experience and offices across Canada, the UK, Australia, and New Zealand, we help business owners stay compliant, protect their…
Added 4 mins ago
L
Global Brand Insights Manager
lululemon
Vancouver, BC
- Full-time
The Global Brand Insights Manager leads Quantitative Research and lululemon’s Global Brand Tracking programs, delivering actionable insights that empower Global and Regional Brand teams…
Added 4 mins ago
BS
Regional Manager
Blue Shock Executive Search
Vancouver, BC
- $110,000 to $130,000 CAD / year
- Full-time
A meaningful regional leadership role with direct influence on people, performance, and the guest experience.
Added 4 mins ago
WL
Financial Services Administrator
Wagner, Livock & Associates Financial Services Inc.
Kitchener, ON
- $45,000 to $60,000 CAD / year
- Full-time
…seriously, because it is only earned by decades of doing right by people. Our work is guided by four values. They shape how we make decisions, how we support one another, and how we show up…
Added 4 mins ago
PC
Occupational Therapist, Full Time, Seniors Mental Health Outreach - Kingston
Providence Care
Kingston, ON
- Full-time
The Occupational Therapist under the general direction of the Community Team Manager will work as part of an inter-professional regional specialty Seniors Mental Health Behaviour Support…
Added 4 mins ago
PI
Director of Finance & Controller
Progressive Industrial Fluids Ltd
London, ON
- Full-time
Compensation: $130,000–$140,000+ base, depending on experience, plus performance-based incentive
Added 4 mins ago
K
Seasonal Sales Associate (Masonville Place)
Knix
London, ON
- $17.95 CAD / hour
- Temporary
…innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands…
Added 6 mins ago
CH
Dispatcher - Logistics Coordinator
Clean Harbors
Provost, AB
- Full-time
Assist branch manager with the hiring and onboarding of temp/seasonal labour pool employees; submission of workflows and Driver applications, maintaining personnel files and system…
Added 6 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
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Saskatoon, SK
- Full-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care on Medicine 6300 -…
Added 6 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the Home Care Manager, the Registered Nurse carries major responsibilities in providing nursing services in the home; collaborates as a member of a…
Added 6 mins ago
TS
Christmas Admin Assistant
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help…
Added 6 mins ago
D
Account Manager, Real Estate Market
Desjardins
Montreal, QC · Quebec, QC · Desjardins Entreprises - Caisses de Groupes
- Full-time
Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the…
Added 6 mins ago
D
Market Development Manager
Desjardins
Quebec, QC · Desjardins Entreprises Québec
- Full-time
As a market development manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of…

BGIS

Facility Operations Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: May 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage operations, budgets, service delivery, projects, and client relationships across a complex facility portfolio, ensuring contractual obligations, performance targets, and quality standards are met. Lead teams, oversee health and safety and regulatory compliance, manage emergency preparedness and business continuity, and coordinate procurement and client transitions.

Requirements

Requires a community college diploma and at least five years of facility management experience, with demonstrated skills in service delivery, client relationship management, people leadership, project delivery, and emergency preparedness. Candidates should have budget management ability, strong communication skills, knowledge of health and safety and building management, and a continuous improvement mindset; relevant facility or customer service credentials are preferred.

Skills

Facility Management
Operations Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Portfolio Management
Service Delivery
Key Performance Indicators
Contractual Obligations
People Leadership
Performance Management
Budget Development
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Health And Safety
Regulatory Compliance
Procurement
Supply Chain
Vendor Management
Continuous Improvement
Best Practices
Building Management
Certified Facility Manager
Certified Property Manager

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