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Added 26 mins ago
KG
Senior Technology Architect
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Client is seeking for skilled Oracle Fusion Cloud OCI & Security Administrator to manage, support, and secure Oracle Cloud Infrastructure (OCI) and Oracle Fusion Cloud environments. The…
Added 26 mins ago
Administrator Assistant
Government of Alberta
AB
Executive Council works to ensure effective strategic planning and coordinated policy development and communications across government, engages Albertans and the broader global community,…
Added 1 hour ago
B
Branch Operations Administrator, Nesbitt Burns (contract)
BMO
Montreal, QC · MCGC
- Full-time
Liaises with internal and external partners to coordinate changes to premises (e.g. relocations, office planning) with minimal interruptions to business operations.
Added 1 hour ago
BC
Project Manager (Construction Manager)
Bantrel Co.
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
…supporter. Our private ownership provides long-term business planning and strategic decision horizons supported by a strong financial…
Added 1 hour ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
…onboardings, they are looking to add an experienced Level 2/3 Network Administrator & Projects Specialist to their Professional Services…
Added 1 hour ago
BL
Director of Operations and Human Resources
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Coordinate staff and associate performance reviews and support career development, promotions and succession planning.
Added 1 hour ago
MC
DevOps Specialist - Kubernetes (35700)
Myticas Consulting
Ottawa, ON
- Full-time
Perform regular system audits, upgrades, patching, capacity planning, and performance tuning
Added 2 hours ago
SW
ScotiaMcLeod Assistant Branch Administrator
Scotia Wealth Management
Toronto, ON
- Full-time
Our signature Enriched Thinking® approach brings together investment, wealth planning, and advisory specialists to deliver truly personalized solutions. You’ll be supported by an…
Added 2 hours ago
J
Administrateur, Guides Accompagnateurs et Agent De Réservations bilingue (Hybride) / Bilingual Tour Director Administrator-Reservation Agent (Hybrid)
Jonview
Montreal, QC
- $44,000 to $46,000 CAD / year
- Full-time
Added 2 hours ago
K
Project Administrator II
Kelly
Toronto, ON · North York, ON
- Contract
Apply today if you are a detail-oriented administrator who thrives in a collaborative environment and enjoys supporting projects from planning through execution.
Added 2 hours ago
ScotiaMcLeod Assistant Branch Administrator
Scotiabank
Toronto, ON
Our signature Enriched Thinking® approach brings together investment, wealth planning, and advisory specialists to deliver truly personalized solutions. You’ll be supported by an…
Added 2 hours ago
CT
Office Coordinator
Creation Technologies
Vancouver, BC
- Full-time
The receptionist/site administrator works under the direction of site human resource team and is responsible for providing front desk reception, project administrator, and administrative…
Added 2 hours ago
JC
Private Equity Fund Administration Senior Associate
JPMorgan Chase & Co.
Toronto, ON
- Full-time
…strategic insight. Our teams deliver end‑to‑end financial control, planning and analysis, forecasting, and management reporting that enable leaders to make informed decisions and maintain…
Added 2 hours ago
NN
Administration Leadership Pool - Principal
Near North District School Board
North Bay, ON
- Full-time
Knowledge of effective instructional practices, data-informed decision-making, and school improvement planning
Added 2 hours ago
NN
Administration Leadership Pool - Vice Principal
Near North District School Board
North Bay, ON
- Full-time
Knowledge of effective instructional practices, data-informed decision-making, and school improvement planning
Added 2 hours ago
HD
Specialist - Server Support - JWS (35hrs)
Halton District School Board
Burlington, ON
- Full-time
…manages Information Services and cross departmental projects; planning, executing, monitoring and revising project materials and documentation as required and works with HDSB stakeholders…
Added 2 hours ago
UO
Administrator, Competition Development
University of Manitoba
Winnipeg, MB
- Full-time
Under the direction of the Administrator, Competition Events, the incumbent will support the growth and day-to-day administration of the Asper School of Business’ Case Competition…
Added 3 hours ago
TU
Research and Outreach Project Coordinator
The University of British Columbia
Vancouver, BC
- $4,582 to $4,816 CAD / month
- Part-time
…Cluster team. Works with all faculty cluster members, the GRSJ Administrator or program assistant. Communicates with a variety of UBC departments and units, faculty, staff, students, and…
Added 3 hours ago
BC
Project Manager (Construction Manager)
Bantrel Co.
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
…supporter. Our private ownership provides long-term business planning and strategic decision horizons supported by a strong financial…
Added 4 hours ago
DG
Portfolio Specialist, Operations, 12-Month Contract
DLL Group
Burlington, ON
- Full-time
As a Portfolio Services Administrator, you can expect to work collaboratively with a team of about 4 colleagues on General Ledger (GL) fund management and various reports. You will be…
Added 5 hours ago
UO
Intermediate Medical Office Administrator
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
Reporting to the Clinical Manager, Student Health and Wellness Centre, the Intermediate Medical Office Administrator (MOA) provides comprehensive medical and administrative support to…
Added 5 hours ago
UO
Research and Outreach Project Coordinator
University of British Columbia
Vancouver, BC · UBCV | Buchanan Tower (BUTO)
- $4,582 to $4,816 CAD / month
- Part-time
…Cluster team. Works with all faculty cluster members, the GRSJ Administrator or program assistant. Communicates with a variety of UBC departments and units, faculty, staff, students, and…
Added 5 hours ago
C
Enterprise Performance Management Lead System Administrator
Couche-Tard
Laval, QC
- Full-time
As EPM Lead System Administrator, you will be responsible for the day-to-day administration, maintenance, and optimization of the enterprise performance management platform. You will ensure…
Added 5 hours ago
CL
Reception & Client Intake Coordinator
Crossroads Law
Calgary, AB
- Contract
…customer service to our clients. We provide family law, estate planning and fertility law services to clients across British Columbia and…
Added 5 hours ago
ST
Coordinator, Exam Planning
Skilled Trades Ontario
Mississauga, ON
- $30.75 to $38.99 CAD / hour
The Coordinator, Exam Planning, Candidate Services, and Records is responsible for the end-to-end coordination of exam administration at Skilled Trades Ontario. This includes planning and…

BGIS

Facility Operations Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: May 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage operations, budgets, service delivery, projects, and client relationships across a complex facility portfolio, ensuring contractual obligations, performance targets, and quality standards are met. Lead teams, oversee health and safety and regulatory compliance, manage emergency preparedness and business continuity, and coordinate procurement and client transitions.

Requirements

Requires a community college diploma and at least five years of facility management experience, with demonstrated skills in service delivery, client relationship management, people leadership, project delivery, and emergency preparedness. Candidates should have budget management ability, strong communication skills, knowledge of health and safety and building management, and a continuous improvement mindset; relevant facility or customer service credentials are preferred.

Skills

Facility Management
Operations Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Portfolio Management
Service Delivery
Key Performance Indicators
Contractual Obligations
People Leadership
Performance Management
Budget Development
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Health And Safety
Regulatory Compliance
Procurement
Supply Chain
Vendor Management
Continuous Improvement
Best Practices
Building Management
Certified Facility Manager
Certified Property Manager

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