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Added 3 hours ago
B
Facility Operations Manager
BGIS
Toronto, ON · Etobicoke, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 3 hours ago
H
Supervisor, Fund Accounting - Private Assets
Hays
Toronto, ON
- $85,000 to $103,000 CAD / year
- Full-time
4+ years of fund accounting experience in either a Private Equity Fund, Private Equity Administrator, or other financial institution where the accountant has gained financial products…
Added 8 hours ago
H
Assistant Contract Administrator
HDR
Toronto, ON
- Full-time
We believe construction services are more than project delivery, they’re about safeguarding quality, safety, and trust at every step. As part of HDR’s Field Services team, you’ll be on the…
Added 8 hours ago
CT
Contract Administrator
Convergint Technologies Ltd
Ottawa, ON · Calgary, AB · AB · Brantford, ON · Mississauga, ON · Regina, SK · Burnaby, BC · Dartmouth, NS · NB
- $60,000 to $65,000 CAD / year
Convergint is currently recruiting for a team-oriented, results-driven, Contract Administrator to join our amazing culture. Under direct supervision, the Contract Administrator will assist…
Added 8 hours ago
Project Coordinator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
Convergint is looking for a team-oriented, results-driven, Project Coordinator to join our amazing Capital Projects team in our Halifax location. As the Project Coordinator, you will be…
Added 12 hours ago
MT
Professional Services Consultant
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
…disciplined delivery and the ability to work effectively with project, pre-sales, service desk, infrastructure and security…
Added 12 hours ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
Responsible for the development of budgets (O&M, Transaction {rents etc.} and capital project expenditures) and be able to defend the logic to superiors and clients.
Added 13 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Project Management roles to lead and execute projects,
Added 13 hours ago
D
Internship, IT sector, Fall 2026
Desjardins
Montreal, QC · Levis, QC
- Full-time
…specifications in collaboration with the product owner and the project…
Added 14 hours ago
AI
Branch Administrator
Ainsworth Inc
Halifax, NS
- Full-time
Reporting to the VP Atlantic, the Branch Administrator plays a key role in supporting operational excellence by coordinating administrative activities, facilitating communication across…
Added 14 hours ago
R
Administrateur(trice) des ventes
Roofmart
Saint-Jérôme, QC · Roofmart Saint-Jerome
- Full-time
…building lasting customer relationships. You’ll assist with project leads and job bidding, while helping grow our customer base by offering smart, solution-driven alternatives that convert…
Added 18 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Project Management roles to lead and execute projects,
Added 22 hours ago
FS
d'Administrateur des ventes, Bilingue - Sales Administrator, Bilingual
Federal Signal Corporation
Innisfil, ON
- Full-time
Added 22 hours ago
FC
Health & Safety Supervisor
FCC Canada
Toronto, ON
- Full-time
…subway expansion, the city's first modern subway infrastructure project. This project was completed in…
Added 1 day ago
W
HSE Specialist
Worley
AB · Edmonton, AB
- Full-time
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 1 day ago
MD
Fisheries Populations Monitoring and Regulations Manager - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator Manager Senior
Added 1 day ago
H
Senior Servicenow Developer – SPM
HCLTech
Canada
- Contract
…position is crucial for enabling effective portfolio, program, and project management, thereby streamlining healthcare delivery, improving investment decisions, and enhancing operational…
Added 1 day ago
R
Lead Application Administrator
RBC
Toronto, ON
- Full-time
…issues within the RBC supported solution. The Lead Application Administrator will support one to many applications and the associated technical environment. An expert knowledge of…
Added 1 day ago
JF
Office Administrator
Jewish Federation of British Columbia (JFBC)
Vancouver, BC · Greater Vancouver Metropolitan Area
- Internship
Camp Miriam seeks a talented and self-motivated candidate for the role of Office Administrator in our Vancouver Office. The Office Administrator ensures the smooth operation of Camp…
Added 1 day ago
M
AI Business Solutions
Microsoft
Calgary, AB
- Full-time
Added 1 day ago
Program Administrator, Policy (contract until May 2028, Hybrid, Toronto)
Law Society of Ontario
Toronto, ON
…program activities, documents, records, financial processes, and project follow-up; serves as a key administrative point of contact; and helps ensure that departmental and program work is…
Added 1 day ago
TH
PACS Administrator
The Hospital for Sick Children
Toronto, ON
- Full-time
We are currently recruiting for a PACS Administrator to join our team! In this role you will be responsible for the management of day-to-day production and support for the PACS/RIS…
Added 1 day ago
TS
IT Business Systems Engineer - Collaboration Tools & Analytics /Spécialiste des systèmes d'affaires TI - Outils de collaboration et analytique
TD SYNNEX North America
Mississauga, ON
- $70,000 to $85,000 CAD / year
- Full-time
Serve as a core administrator for collaboration platforms (Atlassian Jira, Confluence, JSM) and homegrown IT Tools, which serve as the underlying tools for our SDLC, including customization…
Added 1 day ago
T
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
Excellent communication, stakeholder management, analytical, and project management skills.
Added 1 day ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Cold Lake, AB
- Full-time
Preferred: university degree in one of the above fields and/or additional training in project management; professional certification may be required depending on position (e.g. Certified…

BGIS

Facility Operations Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: May 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage operations, budgets, service delivery, projects, and client relationships across a complex facility portfolio, ensuring contractual obligations, performance targets, and quality standards are met. Lead teams, oversee health and safety and regulatory compliance, manage emergency preparedness and business continuity, and coordinate procurement and client transitions.

Requirements

Requires a community college diploma and at least five years of facility management experience, with demonstrated skills in service delivery, client relationship management, people leadership, project delivery, and emergency preparedness. Candidates should have budget management ability, strong communication skills, knowledge of health and safety and building management, and a continuous improvement mindset; relevant facility or customer service credentials are preferred.

Skills

Facility Management
Operations Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Portfolio Management
Service Delivery
Key Performance Indicators
Contractual Obligations
People Leadership
Performance Management
Budget Development
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Health And Safety
Regulatory Compliance
Procurement
Supply Chain
Vendor Management
Continuous Improvement
Best Practices
Building Management
Certified Facility Manager
Certified Property Manager

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