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Added 46 mins ago
S
Engineering Manager – ContentIQ
symplistic.ai
Woodbridge, ON
- Internship
We are looking for an Engineering Manager to lead the continued development and delivery of ContentIQ. This is a technical leadership role for someone who can lead engineers while remaining…
Added 1 hour ago
A
Civil Engineering Graduate - Highway Design
AECOM
Pickering, ON
- $60,000 to $75,000 CAD / year
- Full-time
Working under supervision of a project manager or senior-level team member and assist with tasks including preparing engineering related calculations, drawings, and visual aids
Added 1 hour ago
A
Civil Engineering Graduate - Highway Design
AECOM
North Bay, ON
- $60,000 to $75,000 CAD / year
- Full-time
Working under supervision of a project manager or senior-level team member and assist with tasks including preparing engineering related calculations, drawings, and visual aids
Added 1 hour ago
A
Civil Engineering Graduate - Highway Planning and Design
AECOM
Markham, ON
- $60,000 to $75,000 CAD / year
- Full-time
Working under the supervision of a project manager or senior-level team member and assisting with tasks including preparing engineering-related calculations, drawings, and visual aids
Added 2 hours ago
NB
Senior Specialist Hybrid Telecom Platforms
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Specialist – Hybrid Telecom Platforms in the Infrastructure and Operations team at National Bank means acting as an expert in connectivity and cloud environments. This…
Added 4 hours ago
L
Product Manager
Linedata
Toronto, ON
- Full-time
We are looking for a commercially minded Product Manager who combines lending industry knowledge with strong product management, technology, and stakeholder leadership skills.
Added 4 hours ago
J
Superviseur(e) de la paie / Payroll Supervisor
JLL
Toronto, ON · Mississauga, ON · Montreal, QC · CAN-CORP Toronto-Toronto, Canada
- Full-time
We're seeking an accomplished payroll professional to join the team as Payroll Supervisor, reporting to the Senior Payroll Manager. In this role, you will drive compliance excellence and…
Added 5 hours ago
A
Team Lead, Dayforce Support
AccorCorpo
Toronto, ON
- Full-time
…escalation point for complex issues and acts as the interim manager in the absence of the Manager, Dayforce…
Added 5 hours ago
J
Housekeeper
Jobbe
Eastern Passage, NS
- $20.48 CAD / hour
- Full-time
With a 4:1 care funding model, modern technology, optimized scheduling, and plans for a new facility, we are continually evolving to enhance our care and workplace culture.
Added 7 hours ago
EC
Account Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Esri Canada has an exceptional opportunity for an Account Manager to join our Federal Sector Services department.
Added 7 hours ago
B
Facility Operations Manager
BGIS
Toronto, ON · Etobicoke, ON
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 7 hours ago
CG
Senior V&V Test Engineer - Autonomous Vehicles
CS GROUP
Montreal, QC
- Full-time
We are looking for a Senior V&V Test Engineer to support the validation of autonomous vehicle systems and vehicle-level interfaces.
Added 7 hours ago
Account Executive Mid Market
Alveole
Montreal, QC
You'd join a small but mighty AE team in Montreal, reporting to the Sales Manager, with real input into how this motion gets built and direct mentorship from our co-founders as you grow…
Added 9 hours ago
PC
Transaction Services Manager - Financial Services (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
As a Transaction Services Manager (Bilingual FR/EN) , you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational…
Added 10 hours ago
A
Business Analyst – AI and Digital Product Delivery [AQ-20669]
Aquent
Toronto, ON
- $51 to $64 CAD / hour
- Contract
Work closely with Product, Technology, Content teams, and third-party implementation partners to keep work moving toward launch.
Added 10 hours ago
CI
Preventive Medicine (Public Health Services)
Calian in Space & Technology
Kingston, ON
- Full-time
Prepare And Submit Public Health Reports For Each Inspection To The Task Manager Within 15 Calendar Days Of The Inspection Date. Reports Must Include
Added 11 hours ago
NB
Senior ESG Data Engineering Developer
National Bank of Canada
Montreal, QC
- Full-time
…collaboratively to seize opportunities, stay on the cutting edge of technology and continuously improve processes. You will join 6 colleagues from analysts and developers on the it-Finance…
Added 13 hours ago
C
Senior Systems Analyst, Production Support
CBC/Radio-Canada
Vancouver, BC
- Full-time
Senior Systems Analyst manages and supports server-based systems and processes within CBC-Radio Canada’s media production ecosystem.
Added 14 hours ago
OF
Director, Investigations
Ombudsman For Banking Services and Investments
Toronto, ON
- Full-time
As a senior investigation team leader, the Director, Investigations has a range of responsibilities, including:
Added 14 hours ago
DC
Senior Manager, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 15 hours ago
FH
Data Engineer
Fraser Health
Surrey, BC
- Full-time
Five years of recent experience with business and systems analysis including experience as a project manager.
Added 15 hours ago
FH
Senior Data Engineer
Fraser Health
Surrey, BC
- Full-time
…(CAADSI) department of Fraser Health, we are looking for a Senior Data Engineer to join our agile and fast paced team. Reporting to the Director, Data Engineering, this position is part of…
Added 15 hours ago
K
Senior Manager, Turnaround & Restructuring - Deal Advisory
KPMG
ON · Toronto, Ontario
- Full-time
As Senior Manager, Turnaround & Restructuring, Deal Advisory, you are a deal focused, motivated, team leader with expertise in finance, strategy, financial restructuring and business…
Added 15 hours ago
K
Manager, Tax
KPMG
Kamloops, BC
- Full-time
Work closely with a Partner as a senior team member on tax planning work for clients
Added 15 hours ago
K
Senior Manager, Talent Attraction - Advisory (Risk Services & Deal Advisory)
KPMG
AB · Winnipeg, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Sudbury, ON · Hamilton, ON · Kingston, ON · North Bay, ON · London, ON · Toronto, ON · Windsor, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vaughan, ON · Waterloo, ON · Perth, ON · St. Catharines, ON · Mont-Royal, QC · Montreal, QC · Brossard, QC · Joliette, QC · Terrebonne, QC · Quebec, QC · Saint-Eustache, QC · Swift Current, SK · Regina, SK · Langley (District), BC · Prince George, BC · Victoria, BC · Chilliwack, BC · Abbotsford, BC · Vernon, BC · Kamloops, BC · Burnaby, BC · Vancouver, BC · Quesnel, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB · Lethbridge, AB · ON · Kanata, Ontario · Edmonton, Alberta · Langley, British Columbia · Mount Royal, Quebec · Saint-Laurent, Quebec
- Full-time
The Advisory team is seeking a Senior Manager, Talent Attraction, to lead talent attraction strategy and delivery for Advisory (Risk Services and Deal Advisory). Reporting to the Director,…

BGIS

Facility Operations Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: May 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage operations, budgets, service delivery, projects, and client relationships across a complex facility portfolio, ensuring contractual obligations, performance targets, and quality standards are met. Lead teams, oversee health and safety and regulatory compliance, manage emergency preparedness and business continuity, and coordinate procurement and client transitions.

Requirements

Requires a community college diploma and at least five years of facility management experience, with demonstrated skills in service delivery, client relationship management, people leadership, project delivery, and emergency preparedness. Candidates should have budget management ability, strong communication skills, knowledge of health and safety and building management, and a continuous improvement mindset; relevant facility or customer service credentials are preferred.

Skills

Facility Management
Operations Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Portfolio Management
Service Delivery
Key Performance Indicators
Contractual Obligations
People Leadership
Performance Management
Budget Development
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Health And Safety
Regulatory Compliance
Procurement
Supply Chain
Vendor Management
Continuous Improvement
Best Practices
Building Management
Certified Facility Manager
Certified Property Manager

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