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Added 3 mins ago
V
Home Care Attendant - Repost
VitalHires
Winkler, MB
- Temporary
…all over the world. Be part of the Southern Health-Santé Sud team, who is rooted in what matters most. Join a region that offers a lifestyle like no other – a safe, peaceful, beautiful,…
Added 3 mins ago
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General Duty Radiology Technologist - MRT
VitalHires
Flin Flon, MB
- Part-time
…support functions required as part of the multi-disciplinary team approach of service delivery. As well as other duties as…
Added 3 mins ago
DB
Corporate Sales Manager
DoubleTree by Hilton West Edmonton
AB · Greater Edmonton Metropolitan Area
- Full-time
At DoubleTree by Hilton West Edmonton, we take pride in our team's commitment to service, quality, and genuine hospitality, recognized year after year with the DoubleTree Award of…
Added 3 mins ago
C
Cineplex Vaughan Cast Member - Seasonal
Cineplex
Vaughan, ON · CLSS Vaughan
- Part-time
Cineplex’s Cast Members are an integral part of the team who provide an exceptional entertainment experience to each and every guest. Cast Members have a range of responsibilities, each of…
Added 18 mins ago
YO
Assistant Educator (PT Permanent) - Avalon Y
YMCA of the National Capital Region
ON · Orleans, ON
- Part-time
The Assistant Educator will function as a team member responsible for the maintenance of high-quality programs for children and families by creating an educational, safe, clean and…
Added 33 mins ago
SC
Business Improvement Specialist - Southern Cross Pet Insurance
Southern Cross Health Insurance
Hamilton, ON
- Full-time
…positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering…
Added 33 mins ago
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General Duty Cardiology Technologist - NICT - Repost
VitalHires
Winnipeg, MB
- Full-time
Current certification by the Canadian Society of Cardiology Technologists (CSCT) required as a member in good standing. Qualifications and Skills
Added 33 mins ago
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Licensed Practical Nurse (LPN) - Adult Emergency - Repost
VitalHires
Winnipeg, MB
- Temporary
…acts. Roles and responsibilities of members of the healthcare team. Principles of delegation. Demonstrated effective oral and written communication skills. Preference will be given to those…
Added 33 mins ago
V
Licensed Practical Nurse (LPN) - Adult ER -Repost
VitalHires
Winnipeg, MB
- Part-time
…acts. Roles and responsibilities of members of the healthcare team. Principles of delegation. Demonstrated effective oral and written communication skills. Preference will be given to those…
Added 1 hour ago
H
shift manager - fast food restaurant
Harvey's
Quebec, QC
- Full-time
Ensure that food and service meet quality control standards
Added 1 hour ago
CS
Casual Educational Assistants - Multiple Locations - #4130
Chinook School Division #211
Swift Current, SK
- Full-time
A team member who, in cooperation with a designated teacher, is responsible to the principal for assisting with the educational program of selected students in order to improve the…
Added 1 hour ago
MG
Anaesthesia Assistant -Surgical Centre
Michael Garron Hospital
Toronto, ON
- Full-time
…the use of medical directives, as applicable. As an integral member of the surgical team, the Anesthesia Assistant holds accountabilities for professional practice, education and…
Added 1 hour ago
MG
Withdrawal Management Counsellor
Michael Garron Hospital
Toronto, ON
- Full-time
The Withdrawal Management Service (WMS) is a community-based, facility dedicated to supporting people who use substances and experiencing withdrawal from substances. WMS has a Male…
Added 1 hour ago
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food service supervisor
Tahini's
Thunder Bay, ON
- Full-time
Ensure that food and service meet quality control standards
Added 1 hour ago
Seasonal Retail Sales Associate, Gander Mall
Bell
Gander, NL
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes…
Added 1 hour ago
Core Lapper
Carte International
Winnipeg, MB
…the Canadian and USA markets. We provide excellent customer service, and the overall excellence of our dedicated team is one of the major reasons for Carte’s…
Added 2 hours ago
WF
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
Whole Foods Market
Oakville, ON
- Part-time
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards.…
Added 2 hours ago
PC
PwC Private, Manager Bilingual (EN/FR)
PwC Canada
QC · Clarke City, QC
- Full-time
This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.
Added 2 hours ago
T
Customer Experience Associate
TD
Niagara Falls, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 2 hours ago
C
Cast Member (Seasonal) - North Edmonton
Cineplex
AB · CPX North Edmonton & VIP
- Part-time
Cineplex’s Cast Members are an integral part of the team who provide an exceptional entertainment experience to each and every guest. Cast Members have a range of responsibilities, each of…
Added 2 hours ago
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Customer Service Rep. - Atomic NA, Specialty & Key Accounts
Amer Sports
Belleville, ON
- Other
The duties and responsibilities described below represent the expectations of the Specialty & Key Account Customer Service team member.
Added 3 hours ago
CR
restaurant manager
Chuck's Roadhouse Bar & Grill
Sudbury, ON · Greater Sudbury, ON
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 3 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology,…
Added 3 hours ago
Member Services Representative - Newton Branch
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Added 3 hours ago
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Cast Member Galaxy Regina – Seasonal
Cineplex
Regina, SK · GLX Regina
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BGIS

Facility Operations Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: May 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage operations, budgets, service delivery, projects, and client relationships across a complex facility portfolio, ensuring contractual obligations, performance targets, and quality standards are met. Lead teams, oversee health and safety and regulatory compliance, manage emergency preparedness and business continuity, and coordinate procurement and client transitions.

Requirements

Requires a community college diploma and at least five years of facility management experience, with demonstrated skills in service delivery, client relationship management, people leadership, project delivery, and emergency preparedness. Candidates should have budget management ability, strong communication skills, knowledge of health and safety and building management, and a continuous improvement mindset; relevant facility or customer service credentials are preferred.

Skills

Facility Management
Operations Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Portfolio Management
Service Delivery
Key Performance Indicators
Contractual Obligations
People Leadership
Performance Management
Budget Development
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Health And Safety
Regulatory Compliance
Procurement
Supply Chain
Vendor Management
Continuous Improvement
Best Practices
Building Management
Certified Facility Manager
Certified Property Manager

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