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Added 2 hours ago
FI
Principal Software Engineer - Zynque
Fulfillment IQ
Toronto, ON
- Full-time
Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
Added 2 hours ago
TP
LSM - PT Weekend Concierge
Tor Properties Management Inc.
Salmon Arm, BC
- $21.5 CAD / hour
- Part-time
Under the direction of the General Manager, the Concierge greets families and visitors to the residence.
Added 2 hours ago
TN
Project Manager
The North West Company
Winnipeg, MB
- Full-time
In your role as the Project Manager at The North West Company (TNWC); you are responsible for leading strategic projects from initiation through completion, ensuring they are properly…
Added 2 hours ago
E
Technical Program Manager – Retail Technology
E-Solutions
Vancouver, BC
- Full-time
Principal Technical Program Manager – Retail Technology
Added 2 hours ago
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Sales Project Lead
TVH
Mississauga, ON · Tvh Mississauga
- Full-time
…data-backed business cases and present them to the General Manager to secure approval for new initiatives. • Once approved, engage relevant stakeholders (Outside Sales Reps, Territory Sales…
Added 2 hours ago
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Amazon eCommerce Strategist
NutraChamps
Toronto, ON · North York, Ontario
- Full-time
Reporting to the Amazon Channel Manager, you'll play a critical role in developing and executing strategies to grow our existing product portfolio, launch new products, improve organic…
Added 2 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
St. John's, NL · Greater St. John's Metropolitan Area
- $52,500 CAD / year
- Full-time
If you’re a new grad who wants more than a desk job - someone excited by supply chain, sales, business development, and entrepreneurship - this is your chance to build a real career from…
Added 2 hours ago
I
Operations Supervisor
Intelcom
London, ON
- Full-time
Complete daily reports and submit to the clients, Station team and Manager (AMZ Daily Case report, Shift Handover, etc.).
Added 2 hours ago
M
Valet Attendant
Marriott
Ottawa, ON
- Part-time
…parked and to maintain a smooth and efficient flow of traffic. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas…
Added 2 hours ago
AC
NPI Process Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Experienced NPI Process Engineering Manager to lead the Global NPI teams, Process Development, DFM Engineers and Automation to oversee the daily production processes, improvement and…
Added 2 hours ago
OE
Field Health & Safety Advisor
Obsidian Energy Ltd.
Peace River, AB
- Full-time
Obsidian Energy is seeking a passionate and motivated Field Health & Safety Advisor to join our team. Reporting to the Manager, Health & Safety and Supply Chain, this role requires an…
Added 2 hours ago
JI
Coordonnateur(trice) chaîne d'approvisionnement / Supply Chain Coordinator
JAM Industries
Baie-D'Urfé, QC
- Full-time
Added 2 hours ago
CI
Events Manager
Circular Innovation Council
AB · Edmonton, AB
- Contract
Position: Events Manager (short-term contract)
Added 2 hours ago
SS
Senior Yard Team Member
Select Stone Supply
Burlington, ON
- Full-time
Work with the Operations Manager to maintain and improve the established yard layout and organization plan.
Added 2 hours ago
AI
Account Executive- Fleet Leasing
Altruck International Centres
Guelph, ON
- Full-time
Help the Idealease General Manager shape the annual plan and 90-day forecast.
Added 2 hours ago
LC
Specialist, Quality Assurance
Loblaw Companies Limited
East Gwillimbury, ON
- Full-time
Continuous communication with QA Manager/Quality Assurance Team/Category Management Team/Supply Chain/Distribution Operations
Added 2 hours ago
E
Manager, Circulations and Standards
ENMAX
Calgary, AB · ENMAX Place, Calgary, AB
- Full-time
…partners, engineering groups, operations, and Field Services, the Manager, Circulations and Standards influences technical and operational decisions and manages complex issues and…
Added 2 hours ago
Warranty Advisor
Kia Corporation
Mississauga, ON
Position reports to the Manager, Warranty Management. Position works with other key functions including the Kia Technical Assistance Centre (KTAC), Field Services and Regional Field Teams.
Added 2 hours ago
Order Builder (Loader)
CONA Services
Moncton, NB
Reporting to the Warehouse Supervisor or Manager, the Order Builder (Loader) is responsible for physical handling of product, materials, supplies and equipment. Using an electric pallet…
Added 3 hours ago
VS
Housekeeping Attendant - Port Credit Residences (2026-10888)
Verve Senior Living
Mississauga, ON
- Other
…residence. Under the direction of the Environmental Services Manager, our Housekeepers are responsible for performing housekeeping tasks in an efficient manner, with due consideration for…
Added 3 hours ago
S
Supervisor, Environmental Services - Environmental Services - Regular Full-Time 2026-18969 (2026-18969)
Sunnybrook
Toronto, ON
- Full-time
The successful applicant will report to the Manager of Environmental Services and be responsible for day-to-day operations in the department. This individual ensures a clean, aseptic, and…
Added 3 hours ago
MI
Pool Attendant
Marriott International
Saskatoon, SK
- Part-time
Wipe down fitness center machines and remove towels, trash, and debris from fitness center area. Maintain an adequate supply of cups and water in recreation area. Clean fitness and…
Added 3 hours ago
RC
Director, Intelligent Enterprise Transformation Leader - Finance
RSM Canada
Toronto, ON
- Full-time
…differently once the platform is live. You are not the program manager and you are not the solution architect - you are the leader accountable for the future-state operating model, the…
Added 3 hours ago
V
Store Team Lead (Part-Time) Metrotown
Vessi
Burnaby, BC
- Part-time
…water easier and more fun. We also believe in protecting water supply and replenishing fresh water for people who need it most through exciting charity…
Added 3 hours ago
WG
Warehouse Associate (1 Year Contract)
Wolseley Group
Ottawa, ON
- Full-time
Reporting to the Branch Manager, the responsibilities of the Warehouse Associate will include:

BGIS

Facility Operations Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum.
Job type: Full-time
Apply by: Oct 24, 2026
Experience: Minimum of 5 years of facility management work experience
Posting language: English
Posted: May 11, 2026

Original job description

Summary

JOB DESCRIPTION

The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

For the assigned portfolio:

Portfolio Management

Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
Responsible for ensuring KPI objectives are met.
Creates, implements and documents service delivery regimes associated with each client account.
Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
Oversees the implementation of service delivery program changes as required.
Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc.
Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client

Service Delivery Management

Responsible for meeting contractual service delivery obligations for each designated client environment
Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
Recommends solutions and implements appropriate actions for issues
Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
Provides on-call coverage to front-line team which requires open availability
Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

Client Relationship Management

Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction.
Acts as the focal point of escalation for issues pertaining to service delivery.

Risk Management, Emergency Preparedness and Business Continuity Planning and Execution

Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans
Collaborates with relevant concerned parties on incident management-related requirements

Health, Safety, Environment & Security

Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements.
Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

Project Management (including Client Transitions & Technology Implementations/Upgrades)

Develops and executes project plans for assigned projects.
Oversees project delivery; and/or
Participates as a member of the Operations Centre team in large company-wide projects.
Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

Budget Development & Management

Responsible for meeting budget for assigned service delivery team.
Liaises with relevant operations team members and Finance team for reports to monitor expenses.
Reviews and approves expenditures.

Regulatory Compliance

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

Procurement

Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services used by the internal teams in the performance of duties.
Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities

Knowledge & Skills

Community college diploma
Minimum of 5 years of facility management work experience
Skilled at contact centre service delivery management
Skilled at managing service delivery and meeting client obligations
Skilled at emergency preparedness and business continuity planning and execution
Intermediate budget management abilities
Well-developed communication, influence, persuasion and negotiation skills
Superior written communication skills
Skilled at client relationship management
Developed and demonstrated people leadership skills
High degree of client service orientation and sense of urgency
Skilled at delivering projects
Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
Maintains current knowledge of contact centre service services best practices.
Solid level knowledge of building management from the perspective of responding to repair requests

Licenses and/or Professional Accreditation

One or more of the following – preferred:

Contact and/or Customer Service Professional accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
Real Property Administrator through Building Owners and Managers Institute (BOMI)

This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Manage operations, budgets, service delivery, projects, and client relationships across a complex facility portfolio, ensuring contractual obligations, performance targets, and quality standards are met. Lead teams, oversee health and safety and regulatory compliance, manage emergency preparedness and business continuity, and coordinate procurement and client transitions.

Requirements

Requires a community college diploma and at least five years of facility management experience, with demonstrated skills in service delivery, client relationship management, people leadership, project delivery, and emergency preparedness. Candidates should have budget management ability, strong communication skills, knowledge of health and safety and building management, and a continuous improvement mindset; relevant facility or customer service credentials are preferred.

Skills

Facility Management
Operations Management
Service Delivery Management
Budget Management
Project Management
People Leadership
Emergency Preparedness
Business Continuity Planning
Risk Management
Health And Safety Compliance
Regulatory Compliance
Vendor Procurement
Performance Management
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Operations Management
Portfolio Management
Service Delivery
Key Performance Indicators
Contractual Obligations
People Leadership
Performance Management
Budget Development
Budget Management
Project Management
Client Transitions
Technology Implementations
Emergency Preparedness
Risk Management
Disaster Recovery
Business Continuity
Health And Safety
Environmental Health And Safety
Regulatory Compliance
Procurement
Supply Chain
Vendor Management
Continuous Improvement
Best Practices
Building Management
Certified Facility Manager
Certified Property Manager

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