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Added 29 mins ago
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Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montreal, QC
- Full-time
…services infonuagiques et la gestion des services TI (IT Service Management) font-ils partie intégrante de votre expertise? Souhaitez-vous jouer un rôle clé auprès de nos clients…
Added 29 mins ago
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Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Remote, Canada
- Full-time
- Remote
As the Revenue Marketing Program Manager, Canada, you will lead the Canadian Revenue Marketing strategy and the programs that bring it to life. This is a hybrid strategy and program…
Added 29 mins ago
U
Sr Customer Success Manager - Bilingual (French/English) / Gestionnaire principal de la réussite client - Bilingue (français/anglais)
UKG
Remote, Canada
- Full-time
- Remote
The Senior Customer Success Manager (CSM) is a strategic, customer-facing role responsible for driving value realization, adoption, retention, and growth across a portfolio of UKG…
Added 43 mins ago
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Client Account Manager (12 Month Contract)
Deloitte
Toronto, ON
- Full-time
Performance manager: drive client centric sales and operational disciplines with Deloitte business and industry teams while holding a broad level of understanding of the client(s) in the…
Added 43 mins ago
T
Market Risk Associate - FX (5563)
TD
Toronto, ON
- Full-time
…strong focus on quantitative risk measurement, model behaviour, and risk factor dynamics. The team is responsible for evaluating how market movements, model assumptions, and portfolio…
Added 1 hour ago
CS
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Ottawa, ON
- $88,260 to $100,000 CAD / year
- Full-time
As a Project Manager, the successful candidate will be responsible for the management of standards and business development activities within the ICT program. This includes:
Added 1 hour ago
CS
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Toronto, ON
- $88,260 to $100,000 CAD / year
- Full-time
As a Project Manager, the successful candidate will be responsible for the management of standards and business development activities within the ICT program. This includes:
Added 1 hour ago
CS
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Montreal, QC
- $88,260 to $100,000 CAD / year
- Full-time
As a Project Manager, the successful candidate will be responsible for the management of standards and business development activities within the ICT program. This includes:
Added 1 hour ago
CS
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Calgary, AB
- $88,260 to $100,000 CAD / year
- Full-time
As a Project Manager, the successful candidate will be responsible for the management of standards and business development activities within the ICT program. This includes:
Added 2 hours ago
A
Business Solutions Manager (Business Analyst)
Affinity
Victoria, BC
- Contract
On behalf of our public sector client, Affinity is seeking a Business Solutions Manager to work on our Food and Retail Management (FARM) project and ensure our portfolio continues to meet…
Added 2 hours ago
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Senior Investment Consultant
Aon
Montreal, QC
- Full-time
Identifying gaps between client needs and existing Aon Investment Consulting services; proposing and developing service enhancements, adding to Aon's product/service portfolio and…
Added 2 hours ago
Billing Coordinator
WSP
Montreal, QC
Bring accuracy, collaboration, and continuous improvement to the financial processes that help our teams deliver for clients across Canada. As a Billing Coordinator, you will manage billing…
Added 3 hours ago
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Service Delivery Manager
BGIS
Red Deer, AB
- Full-time
The Service Delivery Manager will have operational expertise and day-to-day accountability for the delivery of subcontracted services, ensuring the services are delivered according to the…
Added 3 hours ago
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Vendor Manager
BGIS
Toronto, ON
- Full-time
Under general direction and guidance from the Director, Facility Management Office, this role will be responsible for vendor management and work order life-cycle management. The Manager of…
Added 3 hours ago
Gestionnaire de projet, portefeuille de bâtiments publics / Project Manager, Public Buildings Portfolio
Tiree
Montreal, QC
Collaborer étroitement avec les parties prenantes du client afin d’harmoniser les activités du projet avec les besoins opérationnels et de réduire au minimum les perturbations dans les…
Added 3 hours ago
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Chief Investment Strategist (RBC PH&N IC)
RBC
Toronto, ON
- Full-time
Develop and communicate PH&N IC’s firm led investment philosophy with respect to asset allocation, portfolio construction and risk management to drive greater consistency and risk…
Added 3 hours ago
R
Senior Manager, Portfolio Management
RBC
Toronto, ON
- Full-time
The Senior Manager, Portfolio Management serves as the key liaison between RBC's business platforms and Corporate Real Estate (CRE) Global Real Estate strategy. Reporting to the Director of…
Added 3 hours ago
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Corporate Tax, Manager
PwC
Toronto, ON
- Full-time
Stay abreast of tax developments relevant to your client portfolio, proactively engaging clients in discussions to timely address tax considerations, including sharing of such experiences…
Added 3 hours ago
KM
Employee Services & Relations Specialist/Spécialiste, Services et relations aux employés (GTA)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $55,183.38 to $79,327 CAD / year
- Full-time
Maintain expert-level knowledge of HR programs, policies, processes, procedures, and service offerings to respond to employee and manager inquiries through multiple channels and provide…
Added 3 hours ago
T
Gestionnaire de projet, portefeuille de bâtiments publics / Project Manager, Public Buildings Portfolio
Tiree
Montreal, QC
- Full-time
Collaborer étroitement avec les parties prenantes du client afin d’harmoniser les activités du projet avec les besoins opérationnels et de réduire au minimum les perturbations dans les…
Added 3 hours ago
T
Group Manager, Finance
TD
Toronto, ON
- Full-time
Manage financial aspects of project tracking and reporting for the assigned projects portfolio, ensuring alignment to annual fiscal budget and realization of expected benefits
Added 3 hours ago
T
Senior Manager, Governance & Control, Road To Strong
TD
Toronto, ON
- Full-time
Reporting to the AVP, Wealth, Road To Strong, the Senior Manager will lead governance over the Wealth Road to Strong portfolio and its underlying enterprise risk and regulatory programs.
Added 3 hours ago
RB
Senior Manager, Portfolio Management
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Manager, Portfolio Management serves as the key liaison between RBC's business platforms and Corporate Real Estate (CRE) Global Real Estate strategy. Reporting to the Director of…
Added 3 hours ago
AY
Property Manager
Avison Young Canada
Toronto, ON
- Full-time
The Property Manager reports to the Director, Property Management and is responsible for the overall management and maintenance for an assigned portfolio. The Property Manager is…
Added 4 hours ago
M
Lead Developer
MarkupMarvel
Ottawa, ON
- Full-time
MarkupMarvel is hiring a Lead Developer to take technical ownership across our client projects. You’ll work hands-on with headless WordPress, Next.js, Laravel, and Shopify - architecting…

BGIS

Facility Services Manager

Dryden, ON, Canada

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Oct 2, 2026

Original job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

Opportunities for Development:

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some include:

On account operational leadership,

Facility Management Office roles to support accounts,

Project Management roles to lead and execute projects,

KEY DUTIES & RESPONSIBILITIES

Safety Ownership and Regulatory Compliance:

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.

Facility Management 

Generate and dispatch service request work orders to vendors as per established process.

Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.

Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.

Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).

Run report on open work orders and checks status with the appropriate vendors.

Update WO statuses if verified to be completed or resolved during follow up.

Respond to vendor inquiries regarding workorder related issues.

Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).

Correcting information in the system, addresses, phone numbers.

Adding new vendors and locations to the system.

Finance 

Review vendor quotes for scope and price accuracy

Approve/decline quotes in BGIS system

Financial oversight of work performed for the client

Review and resolve invoice referrals/escalations.

Review and resolve invoicing errors.

Review and approve billing for tech services.

Review and approval of invoices for payment (Oracle).

Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management   

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.

Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.

Primary escalation point for taking care of any issues regarding service.

Involvement in specific Emergency workorders may need to be managed from start to end.

Requesting approvals from the client.

Participating and gathering information for QBR’s.

Reporting  

Client reporting needs as required.

Continuous Improvement 

Collaborates with stakeholders and contributes to  efficiency gains   through activities including but not limited to identifying and implementing  best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible.  Implements related enhancements for the assigned region(s)

Quality Compliance 

Execute quality & compliance team activities that support the quality compliance contractual obligations.

Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.

With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities.

Provide input for planning, development, execution and improvement of compliance-related processes and programs.

Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.

Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.

Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

KNOWLEDGE & SKILLS

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

The Facility Services Manager is responsible for day-to-day operations, vendor management, and service delivery for assigned client portfolios. They also perform data analysis, financial oversight of work orders, and ensure compliance with safety and regulatory standards.

Requirements

Candidates must have 3-5 years of relevant experience in facility or vendor management. Strong proficiency in MS Office tools and excellent analytical, communication, and project management skills are required.

Skills

Facility Management
Vendor Management
Project Planning
Technical Writing
Analytical Skills
Problem-solving
MS Excel
PowerPoint
Word
Power BI
Reporting
Data Analysis
Regulatory Compliance
Financial Oversight
Communication Skills

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Real Estate Services
Work Orders
KPI
Oracle
QBR
Compliance
Health and Safety
Data Analysis
Financial Oversight
Reporting
Process Improvement
MS Excel
PowerPoint
Word
Power BI
Project Management
Regulatory Compliance
Service Management

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