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Added 6 mins ago
Receptionist (Permanent / Full-Time)
BC Legal Management Association
Surrey, BC
Full-time · Other
Experience: At least three years as a receptionist or in a similar customer service role. Experience in a law firm or other professional services business would be an asset.
Added 6 mins ago
Events Coordinator
Toronto Region Board of Trade
Toronto, ON
Contract
Strong speaking and written communication skills, customer service and conflict resolution skills
Added 6 mins ago
restaurant manager
Korean Air
Calgary, AB
Full-time
Added 6 mins ago
Gestionnaire des garanties / Warranty Manager
Airbus
Montreal, QC
Full-time
Vous avez une expérience en service client aéronautique ou en maintenance d’avion, vous avez travaillé dans la gestion de contrats, la négociation client ou le support technique et vous…
Added 6 mins ago
Assistant Store Manager
RONA
Grande Prairie, AB
Full-time
Encourage store team to provide excellent customer service to all RONA customers ensuring that they have a unique and consistent customer experience
Added 6 mins ago
Coordinator, Events
Toronto Region Board of Trade
Toronto, ON
Contract
Strong speaking and written communication skills, customer service and conflict resolution skills
Added 6 mins ago
Project Manager
Actalent
Vaughan, ON
$40 to $50 CAD / hour
Contract
…ensuring that scope, schedule, and deliverables align with customer requirements and organizational objectives. The Project Manager develops and maintains detailed project plans,…
Added 6 mins ago
Finance Student
Town of New Tecumseth
Alliston, ON
$20.05 to $22.27 CAD / hour
Contract
Reporting to the Manager, Financial Services, this position is responsible for supporting the revenue, accounts payable and procurement units to meet service delivery needs. This will…
Added 6 mins ago
Team Manager, Collections
goeasy Ltd.
Mississauga, ON
Full-time
…Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s…
Added 6 mins ago
Casual Clerical - Robson Valley
School District 57 (Prince George)
Prince George, BC
Full-time
Added 6 mins ago
Administrative Clerk
Doman Building Materials Group
Cambridge, ON
$45,000 to $50,000 CAD / year
Full-time
Reporting to the Plant Manager, the Administrative Clerk is responsible for the day-to-day administrative duties related to the treated wood plant to optimize customer service efficiency.
Added 6 mins ago
Shunt Operations Manager
ABL Careers
Vaughan, ON
$78,000 to $88,000 CAD / year
Full-time
Our client is seeking an experienced and hands-on Transportation Shunt Operations Manager to oversee daily yard operations and ensure the safe, efficient movement of trailers and equipment…
Added 6 mins ago
Assistant Store Manager - Customer Experience
PetSmart
Maple Ridge, BC
Full-time
PetSmart’s Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company’s vision, mission, values, and strategy.…
Added 6 mins ago
Key Lead (Vancouver)
Knix
Vancouver, BC
$22.7 CAD / hour
Part-time
…revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and…
Added 6 mins ago
Assistant Manager (Retail/Storage) - Virgin Islands
Prime Storage
St. Thomas, ON
$17 to $20 USD / hour
Full-time
Join us as a Assistant Manager at Prime Storage Group, where you'll be at the heart of our self-storage facilities! From renting units and trucks to selling merchandise, you'll dive into a…
Added 6 mins ago
PASS - Student Services Support Liaison
Waterloo Catholic District School Board
Kitchener, ON
Full-time
If you require any technical support with the application process, please contact the Apply to Education Customer Service Centre, contact 1-877-900-5627 (Monday – Friday, 7:30 am – 7:00 pm…
Added 6 mins ago
Human Resources Specialist
Motion
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
The Leave Administration Manager is responsible for overseeing the operational delivery, governance, and performance of outsourced leave administration, disability administration, and…
Added 6 mins ago
Regional Category Manager
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
$62,300 to $89,600 CAD / year
Full-time
…distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
Added 6 mins ago
Retail Floor Supervisor - Kitchener (Full-Time)
Talize
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
Full-time
We are seeking a Retail Floor Supervisor who will support daily store operations and help deliver an exceptional customer experience. This role oversees merchandising standards, register…
Added 6 mins ago
Bilingual Technical Support Team Lead
Staples Canada
Richmond Hill, ON
$64,300 to $80,350 USD / year
Full-time
…customers. You will inspire the team to deliver exceptional service to our internal customers through feedback, coaching and performance management. You will lead your team of direct…
Added 6 mins ago
General Manager
TOM FORD FASHION
Toronto, ON
$140,000 to $170,000 CAD / year
Full-time
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring that the highest level of customer service is provided
Added 6 mins ago
Store Manager
L'OCCITANE Group (B Corp)
Burlington, ON
Full-time
As a Store Manager at L'Occitane at Mapleview Mall, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the…
Added 6 mins ago
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
$21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 6 mins ago
Manager, Operations
RONA
Calgary, AB
Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 6 mins ago
Department Manager
RONA
Quebec, QC
Full-time
…an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer…

BGIS

Facility Services Manager

Thunder Bay, ON, Canada

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Oct 2, 2026

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Original job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

Opportunities for Development:

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some include:

On account operational leadership,

Facility Management Office roles to support accounts,

Project Management roles to lead and execute projects,

KEY DUTIES & RESPONSIBILITIES

Safety Ownership and Regulatory Compliance:

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.

Facility Management 

Generate and dispatch service request work orders to vendors as per established process.

Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.

Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.

Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).

Run report on open work orders and checks status with the appropriate vendors.

Update WO statuses if verified to be completed or resolved during follow up.

Respond to vendor inquiries regarding workorder related issues.

Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).

Correcting information in the system, addresses, phone numbers.

Adding new vendors and locations to the system.

Finance 

Review vendor quotes for scope and price accuracy

Approve/decline quotes in BGIS system

Financial oversight of work performed for the client

Review and resolve invoice referrals/escalations.

Review and resolve invoicing errors.

Review and approve billing for tech services.

Review and approval of invoices for payment (Oracle).

Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management   

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.

Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.

Primary escalation point for taking care of any issues regarding service.

Involvement in specific Emergency workorders may need to be managed from start to end.

Requesting approvals from the client.

Participating and gathering information for QBR’s.

Reporting  

Client reporting needs as required.

Continuous Improvement 

Collaborates with stakeholders and contributes to  efficiency gains   through activities including but not limited to identifying and implementing  best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible.  Implements related enhancements for the assigned region(s)

Quality Compliance 

Execute quality & compliance team activities that support the quality compliance contractual obligations.

Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.

With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities.

Provide input for planning, development, execution and improvement of compliance-related processes and programs.

Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.

Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.

Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

KNOWLEDGE & SKILLS

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

The Facility Services Manager oversees day-to-day facility operations, vendor management, and service delivery for assigned clients. They are responsible for financial oversight, data analysis, reporting, and ensuring compliance with safety and regulatory standards.

Requirements

Candidates must have 3-5 years of relevant experience in facility or vendor management. Strong analytical, communication, and technical skills, including proficiency in MS Office and Power BI, are required.

Skills

Facility Management
Vendor Management
Project Planning
Technical Writing
Communication
Presentation Skills
Analytical Skills
Problem-solving
Process Improvement
MS Excel
PowerPoint
Word
Power BI
Regulatory Compliance
Financial Oversight

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Real Estate Services
Work Order Management
KPI
Financial Oversight
Oracle
QBR
Regulatory Compliance
Health and Safety
Process Improvement
MS Excel
PowerPoint
Word
Power BI
Project Management
Data Analysis
Service Management
Contractual Obligations
Sustainability

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