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Added 31 mins ago
Client Success Manager - Automotive
Vicimus Inc.
Hamilton, ON
Full-time
As a Client Success Manager, you will own the day-to-day management, performance, and satisfaction of a portfolio of dealership clients across Canada. You’ll act as their strategic partner,…
Added 31 mins ago
Client Success Manager - Automotive
Vicimus Inc.
Toronto, ON
Full-time
As a Client Success Manager, you will own the day-to-day management, performance, and satisfaction of a portfolio of dealership clients across Canada. You’ll act as their strategic partner,…
Added 44 mins ago
Senior Project Manager
Michael Page
Mississauga, ON
$130,000 to $170,000 CAD / year
Full-time
As a Senior Project Manager, you will lead retail projects from initiation to completion, ensuring they are delivered on time, within budget, and to the highest standards. You will manage…
Added 44 mins ago
Project Coordinator
Clearspace
Toronto, ON
Full-time
Clearspace is re-imagining how office space is designed and built. We are a truly integrated design-build firm - design studio meets general contractor - focused exclusively on interior…
Added 45 mins ago
Client Service Manager (CSM) - Fire Systems, GTA
Siemens
Oakville, ON
As Client Service Manager - Fire Systems, you will serve as the primary point of contact for assigned customer accounts, fostering strong relationships, driving service growth, and ensuring…
Added 45 mins ago
Director, Journey Enablement, Self-Serve Onboarding & Servicing
BMO
Toronto, ON · BMOPLACE
Full-time
We are seeking an experienced leader who operates at the intersection of business, technology, and digital to drive meaningful client and business outcomes. This role will lead the Business…
Added 45 mins ago
Director, Journey Enablement, Assisted Servicing & Collections
BMO
Toronto, ON · BMOPLACE
Full-time
…assisted servicing & collections experience across products and channels, encompassing maintenance, renewals, amendments, portfolio servicing, routing, remediation, collections,…
Added 45 mins ago
Manager, Sales Compensation
Aviso Wealth
Remote, Canada
$110,000 to $135,000 CAD / year
Full-time · Remote
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 45 mins ago
Manager or Senior Manager, Front Office Technology & Business Delivery
AIMCo
Calgary, AB · AB · Edmonton
Full-time
We are seeking a Manager or Senior Manager, Front Office Technology & Business Delivery to join our Global Technology & Data team. Reporting to Front & Middle Office Technology leadership,…
Added 45 mins ago
Senior Advisor Onboarding & Transitions Specialist
Manulife
Winnipeg, MB · Halifax, NS · Burlington, ON · Waterloo, ON
Full-time
…organization. The role supports new advisors joining Manulife Wealth and provides key onboarding and transition support to existing advisors across Canada. This position reports to the…
Added 1 hour ago
Strategic Account Manager
Fidelity Canada
Mississauga, ON · Toronto, ON
Full-time
Strong project management skills with ability to effectively navigate across organization to get work accomplished on behalf of client and FCC and facilitate the efforts of a cross…
Added 1 hour ago
Manager, Assurance and Accounting
ACCA Careers
London, ON
Full-time
Deliver industry and technical expertise in audit and assurance through client interactions, reports, technical work, management presentations and high-quality deliverables
Added 1 hour ago
Bilingual Product Manager
TekStaff IT Solutions
Toronto, ON
Contract
TekStaff's Client has a current vacancy for "Bilingual Product Manager"
Added 1 hour ago
Senior Manager – DevOps/QE
RBC
Mississauga, ON
Full-time
As a Senior Manager of DevOps/QE, you will oversee the activities of DevOps/QE automation teams and members, developing, implementing, and maintaining a system of Quality Engineering at RBC…
Added 1 hour ago
Senior Maintenance Planner Scheduler
BGIS
ON · Ontario, Canada
Full-time
BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through…
Added 1 hour ago
Wildlife Group Manager
WSP in Canada
AB · Alberta, Canada
Full-time
Lead with purpose across Canada’s most dynamic natural landscapes - WSP is seeking a Wildlife Group Manager to lead our Prairies & North Wildlife team, part of the Ecology and EIA business.…
Added 1 hour ago
Wildlife Group Manager
WSP in Canada
MB · Manitoba, Canada
Full-time
Lead with purpose across Canada’s most dynamic natural landscapes - WSP is seeking a Wildlife Group Manager to lead our Prairies & North Wildlife team, part of the Ecology and EIA business.…
Added 1 hour ago
Wildlife Group Manager
WSP in Canada
SK · Saskatchewan, Canada
Full-time
Lead with purpose across Canada’s most dynamic natural landscapes - WSP is seeking a Wildlife Group Manager to lead our Prairies & North Wildlife team, part of the Ecology and EIA business.…
Added 1 hour ago
Wildlife Group Manager
WSP in Canada
Saskatoon, SK
Full-time
Lead with purpose across Canada’s most dynamic natural landscapes - WSP is seeking a Wildlife Group Manager to lead our Prairies & North Wildlife team, part of the Ecology and EIA business.…
Added 1 hour ago
Manager, Strategic Customer Onboarding
Tipalti
Toronto, ON
$120,000 to $150,000 CAD / year
Full-time
As the Manager, Strategic Onboarding, you will lead a team responsible for Tipalti's most complex and strategically important customer implementations, including both internally delivered…
Added 1 hour ago
Wildlife Group Manager
WSP in Canada
Winnipeg, MB
Full-time
Lead with purpose across Canada’s most dynamic natural landscapes - WSP is seeking a Wildlife Group Manager to lead our Prairies & North Wildlife team, part of the Ecology and EIA business.…
Added 1 hour ago
Wildlife Group Manager
WSP in Canada
AB · Edmonton, AB
Full-time
Lead with purpose across Canada’s most dynamic natural landscapes - WSP is seeking a Wildlife Group Manager to lead our Prairies & North Wildlife team, part of the Ecology and EIA business.…
Added 1 hour ago
Wildlife Group Manager
WSP in Canada
Calgary, AB
Full-time
Lead with purpose across Canada’s most dynamic natural landscapes - WSP is seeking a Wildlife Group Manager to lead our Prairies & North Wildlife team, part of the Ecology and EIA business.…
Added 1 hour ago
Facility Services Manager
BGIS
Thunder Bay, ON
Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 1 hour ago
Facility Services Manager
BGIS
Dryden, ON
Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…

BGIS

Facility Services Manager

Thunder Bay, ON, Canada

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Oct 2, 2026

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Original job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

Opportunities for Development:

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some include:

On account operational leadership,

Facility Management Office roles to support accounts,

Project Management roles to lead and execute projects,

KEY DUTIES & RESPONSIBILITIES

Safety Ownership and Regulatory Compliance:

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.

Facility Management 

Generate and dispatch service request work orders to vendors as per established process.

Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.

Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.

Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).

Run report on open work orders and checks status with the appropriate vendors.

Update WO statuses if verified to be completed or resolved during follow up.

Respond to vendor inquiries regarding workorder related issues.

Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).

Correcting information in the system, addresses, phone numbers.

Adding new vendors and locations to the system.

Finance 

Review vendor quotes for scope and price accuracy

Approve/decline quotes in BGIS system

Financial oversight of work performed for the client

Review and resolve invoice referrals/escalations.

Review and resolve invoicing errors.

Review and approve billing for tech services.

Review and approval of invoices for payment (Oracle).

Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management   

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.

Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.

Primary escalation point for taking care of any issues regarding service.

Involvement in specific Emergency workorders may need to be managed from start to end.

Requesting approvals from the client.

Participating and gathering information for QBR’s.

Reporting  

Client reporting needs as required.

Continuous Improvement 

Collaborates with stakeholders and contributes to  efficiency gains   through activities including but not limited to identifying and implementing  best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible.  Implements related enhancements for the assigned region(s)

Quality Compliance 

Execute quality & compliance team activities that support the quality compliance contractual obligations.

Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.

With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities.

Provide input for planning, development, execution and improvement of compliance-related processes and programs.

Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.

Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.

Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

KNOWLEDGE & SKILLS

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

The Facility Services Manager oversees day-to-day facility operations, vendor management, and service delivery for assigned clients. They are responsible for financial oversight, data analysis, reporting, and ensuring compliance with safety and regulatory standards.

Requirements

Candidates must have 3-5 years of relevant experience in facility or vendor management. Strong analytical, communication, and technical skills, including proficiency in MS Office and Power BI, are required.

Skills

Facility Management
Vendor Management
Project Planning
Technical Writing
Communication
Presentation Skills
Analytical Skills
Problem-solving
Process Improvement
MS Excel
PowerPoint
Word
Power BI
Regulatory Compliance
Financial Oversight

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Real Estate Services
Work Order Management
KPI
Financial Oversight
Oracle
QBR
Regulatory Compliance
Health and Safety
Process Improvement
MS Excel
PowerPoint
Word
Power BI
Project Management
Data Analysis
Service Management
Contractual Obligations
Sustainability

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