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Added 39 mins ago
TH
Lot Associate Part Time - 7248 Whitemud
The Home Depot
Canada
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 39 mins ago
TH
Merchandising Execution Associate Part-Time - 7248 Whitemud
The Home Depot
Canada
- Part-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 39 mins ago
SC
shift supervisor - Store# 04097, SHELDON & HESPELER RD
Starbucks Coffee Company
Cambridge, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 39 mins ago
SC
shift supervisor - Store# 04822, 1160 HIGHBURY AVE - LONDON
Starbucks Coffee Company
London, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 39 mins ago
LF
Brick Associate, Sales
Leons Furniture Limited
Lethbridge, AB
- Full-time
need enthusiastic people with a great customer focused attitude! The winning
Added 39 mins ago
LF
Brick Associate, Sales
Leons Furniture Limited
Kamloops, BC
- Up to $19 CAD / hour
need enthusiastic people with a great customer focused attitude! The winning
Added 54 mins ago
LH
Care Coordinator | Lifemark CORE Physiotherapy & Rehabilitation
Lifemark Health Group
Sackville, NB
- Full-time
Customer Service Representative Lifemark CORE Physiotherapy & Rehabilitation Centre
Added 54 mins ago
GG
restaurant manager
Green Gables Restaurant & Lounge
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
Added 55 mins ago
WH
Kitchen Steward
Westmont Hospitality Group
Winnipeg, MB
- Up to $16.68 CAD / hour
- Part-time
Reports to the Regional Executive Chef and work in harmony with the Sous Chef & Banquet Manager to coordinate functions
Added 55 mins ago
Quality Control Coordinator - AOTHR
Aecon
Kawartha Lakes, ON · Barrie, ON · Toronto, ON
…systems that connect communities. With more than a century of experience and a full suite of integrated services, Aecon is a trusted partner for delivering complex civil projects, including…
Added 1 hour ago
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Sales Manager
Optimadevs
Ottawa, ON · Kanata, ON
- Full-time
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
Added 1 hour ago
GE
Little Chief Restaurant Host/Hostess
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Restaurant Manager or Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the restaurant in a timely manner. Emphasis must be…
Added 1 hour ago
GE
Buffet Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…in a timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee.…
Added 1 hour ago
GE
Blaze Bar & Grill Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…in a timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee.…
Added 1 hour ago
SW
Plant Manager
Smurfit Westrock
Markham, ON
- Full-time
…While commercial activities are led by the Regional General Manager and Sales organization, the Plant Manager partners closely with Sales to ensure outstanding customer service, production…
Added 1 hour ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…in a timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee.…
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Drayton Valley, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 hour ago
G
Sales Manager
GREENTEC
Cambridge, ON
- Full-time
We are searching for a strategic and driven National Sales Manager to join our Sales team. You will lead, manage, and mentor a sales team to achieve company goals, develop and execute sales…
Added 1 hour ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
As a working Shop Foreperson, you'll collaborate closely with our Service Manager, Service Writer, and Service Technicians to maintain a high performing, efficient, customer focused service…
Added 1 hour ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 1 hour ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Drayton Valley, AB
- Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 1 hour ago
A
Assistant wealth management advisor
Archer
Montreal, QC
- Full-time
Reporting to an Advisor Manager, the Assistant Advisor acts as a strategic right-hand man. In addition to supporting the advisor in managing his or her clientele, he or she progressively…
Added 1 hour ago
TS
Community Services Caseworker
The Salvation Army in Canada
Victoria, BC
- Full-time
…when providing recommendations to others, support the Program Manager in developing relevant policies and present to the Leadership team, contribute to drafting of various learning guides…
Added 1 hour ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 1 hour ago
S
Technical Recruiter
Swoon
Toronto, ON · Greater Toronto Area, Canada
- $55 CAD / hour
- Contract
This position is ideal for a highly driven recruiter with experience hiring senior-level, customer-facing technical professionals within SaaS, enterprise software, cloud computing, AI, and…

BGIS

Facility Services Manager

Markham, ON, Canada

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Oct 6, 2026

Original job description

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Facility Management

Generate and dispatch service request work orders to vendors as per established process.
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
Run report on open work orders and checks status with the appropriate vendors.
Update WO statuses if verified to be completed or resolved during follow up.
Respond to vendor inquiries regarding workorder related issues.
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
Correcting information in the system, addresses, phone numbers.
Adding new vendors and locations to the system.

Finance

Review and resolve invoice referrals/escalations.
Review and resolve invoicing errors.
Review and approve billing for tech services.
Review and approval of invoices for payment (Oracle).
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
Primary escalation point for taking care of any issues regarding service.
Involvement in specific Emergency workorders may need to be managed from start to end.
Requesting approvals from the client.
Review of PM workorders and following up with vendors as needed.
Participating and gathering information for QBR’s.

Reporting

Client reporting needs as required.

Quality Compliance

Execute quality & compliance team activities that support the quality compliance contractual obligations.
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities.
Provide input for planning, development, execution and improvement of compliance-related processes and programs.
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

KNOWLEDGE & SKILLS

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

The Facility Services Manager oversees daily operations, vendor management, and service delivery for clients while ensuring data accuracy and reporting. They also provide leadership to team members and assist in the development and implementation of compliance-related processes.

Requirements

Candidates must have 3-5 years of relevant experience in facility or vendor management and strong organizational and analytical skills. Proficiency in MS Office suite and Power BI is required, along with excellent communication and problem-solving abilities.

Skills

Facility Management
Vendor Management
Project Planning
Technical Writing
Communication Skills
Presentation Skills
Analytical Skills
Problem-solving
Process Development
Compliance
MS Excel
PowerPoint
MS Word
Power BI
Leadership
Performance Management

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Operations
Work Orders
KPI
Oracle
Invoicing
Compliance
Regulatory Requirements
Process Improvement
QBR
Project Management
Technical Writing
MS Excel
PowerPoint
MS Word
Power BI
Leadership
Performance Management
Recruiting
Mentoring
Data Verification
Reporting
Emergency Work Orders
Contractual Obligations

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