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Added 5 mins ago
KC
Operations manager - trade, broadcasting and other services
KIAN CREATIONS
Brantford, ON
- From $100,000 CAD / year
- Full-time
- On-site
Added 6 mins ago
KB
Restaurant manager
Karahi Boys
Mississauga, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 6 mins ago
KB
Restaurant assistant manager
Karahi Boys
Mississauga, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 8 mins ago
Back of House Manager
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Winnipeg, MB
We are seeking a highly organized, detail-oriented, and performance-driven Back of House Manager to lead all stockroom and back-of-house operations in a fast-paced, lifestyle and…
Added 8 mins ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
Added 8 mins ago
CL
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OT
Investment manager - banking, credit and investment
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- $255,000 to $275,000 CAD / year
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Added 8 mins ago
MC
Assistant manager - retail trade
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- From $35 CAD / hour
- Full-time
- On-site
Determine merchandise and services to be sold
Added 11 mins ago
BK
Restaurant manager
Burger King Bolton
Bolton, ON
- From $37 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 11 mins ago
MR
Restaurant assistant manager
McDonalds Restaurant
Exeter, ON
- From $27.47 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 12 mins ago
TH
Assistant manager, restaurant
TIM HORTONS BRIDGEWATER
Bridgewater, NS
- $22 to $25 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 12 mins ago
TH
Assistant manager, restaurant
TIM HORTONS BRIDGEWATER
Bridgewater, NS
- $19 to $25 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 15 mins ago
DQ
Assistant manager, restaurant
Dairy Queen
Courtenay, BC
- From $28 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 15 mins ago
DQ
Assistant manager - food services
Dairy Queen
Golden, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 15 mins ago
CH
Store manager - retail
Coquitlam Husky
Coquitlam, BC
- From $38.5 CAD / hour
- Full-time
- On-site
Determine merchandise and services to be sold
Added 16 mins ago
TH
Food services manager
Tim Hortons - Fifth Street
Nanaimo, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 17 mins ago
VL
Store manager - retail
VIVO LIQUOR #110 INC
Leduc, AB
- From $45 CAD / hour
- Full-time
- On-site
Determine merchandise and services to be sold
Added 20 mins ago
CG
Area manager - retail store chain
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Nanaimo, BC
- From $43.27 CAD / hour
- Full-time
Determine merchandise and services to be sold
Added 23 mins ago
BI
Restaurant manager
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- From $36.6 CAD / hour
- Full-time
- On-site
Added 26 mins ago
TB
Café manager
The Boarding House Cafe
Vernon, BC
- $37 to $38 CAD / hour
- Full-time
- Contract
- On-site
Determine type of services to be offered and implement operational procedures
Added 26 mins ago
MG
Restaurant manager
Milestones Grill and Bar (KELOWNA)
Kelowna, BC
- From $36.7 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 28 mins ago
PD
Manager, food services
PIZZA DELIGHT
Englehart, ON
- $36 to $37 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 28 mins ago
AD
Office manager
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Surrey, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Co-ordinate and plan for office services such as accommodation, relocation, equipment, supplies, forms, disposal of assets, parking, maintenance and security services
Added 29 mins ago
VP
Restaurant manager
Venus Pizza
The Pas, MB
- From $31.5 CAD / hour
- Full-time
- On-site
Determine type of services to be offered and implement operational procedures
Added 32 mins ago
CC
Supply chain logistics manager
Canalta Controls Ltd
Red Deer, AB
- From $116,000 CAD / year
- Full-time
- On-site
Oversee the evaluation of the cost and quality of goods or services

BGIS

Facility Services Manager

Markham, ON, Canada

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Oct 6, 2026

Original job description

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Facility Management

Generate and dispatch service request work orders to vendors as per established process.
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
Run report on open work orders and checks status with the appropriate vendors.
Update WO statuses if verified to be completed or resolved during follow up.
Respond to vendor inquiries regarding workorder related issues.
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
Correcting information in the system, addresses, phone numbers.
Adding new vendors and locations to the system.

Finance

Review and resolve invoice referrals/escalations.
Review and resolve invoicing errors.
Review and approve billing for tech services.
Review and approval of invoices for payment (Oracle).
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
Primary escalation point for taking care of any issues regarding service.
Involvement in specific Emergency workorders may need to be managed from start to end.
Requesting approvals from the client.
Review of PM workorders and following up with vendors as needed.
Participating and gathering information for QBR’s.

Reporting

Client reporting needs as required.

Quality Compliance

Execute quality & compliance team activities that support the quality compliance contractual obligations.
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities.
Provide input for planning, development, execution and improvement of compliance-related processes and programs.
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

KNOWLEDGE & SKILLS

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply About employer

More about this job

Responsibilities

The Facility Services Manager oversees daily operations, vendor management, and service delivery for clients while ensuring data accuracy and reporting. They also provide leadership to team members and assist in the development and implementation of compliance-related processes.

Requirements

Candidates must have 3-5 years of relevant experience in facility or vendor management and strong organizational and analytical skills. Proficiency in MS Office suite and Power BI is required, along with excellent communication and problem-solving abilities.

Skills

Facility Management
Vendor Management
Project Planning
Technical Writing
Communication Skills
Presentation Skills
Analytical Skills
Problem-solving
Process Development
Compliance
MS Excel
PowerPoint
MS Word
Power BI
Leadership
Performance Management

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Operations
Work Orders
KPI
Oracle
Invoicing
Compliance
Regulatory Requirements
Process Improvement
QBR
Project Management
Technical Writing
MS Excel
PowerPoint
MS Word
Power BI
Leadership
Performance Management
Recruiting
Mentoring
Data Verification
Reporting
Emergency Work Orders
Contractual Obligations

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