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Added 2 mins ago
MF
Director Threat Intelligence
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Deep expertise in automation, CI/CD enablement, observability, recoverability, and secure operations.
Added 2 mins ago
EH
Customer Service Representative - Seasonal Full Time
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Saskatoon, SK
- $18.5 CAD / hour
- Full-time
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Added 2 mins ago
RB
Director, Operational Resilience, Business Continuity and Incident Management
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Toronto, ON
- Full-time
…disruptions while maintaining delivery of the most critical operations for our clients, in compliance with OSFI’s Operational Resiliency requirements (Regulation E-21). This role is…
Added 2 mins ago
S
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Toronto, ON · Buckhead Toronto
- Full-time
Post-secondary education in supply chain, operations, finance or a related discipline is an asset; equivalent experience may be considered.
Added 2 mins ago
AR
Floating General Manager
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Toronto, ON
- Full-time
REPORTS TO: DIRECTOR / VP, REGIONAL OPERATIONS
Added 2 mins ago
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Medical Billing Technician
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- $25 to $26 CAD / hour
- Full-time
As a member of the medical billing operations team, you will be responsible for handling the entire medical billing cycle for our clients on a biweekly basis. You will participate in all…
Added 2 mins ago
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Credit Control Specialist
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- Full-time
Partner with Billing, Sales, Credit, and Operations teams to resolve root causes of non-payment.
Added 16 mins ago
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Financial Analyst, Operations in Ontario
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Mississauga, ON · Halifax, NS · Stellarton, NS · Calgary, AB
The Financial Analyst, Operations in Ontario will provide financial analysis and business decision support to the Manager and Director of Finance Operations, the District Operators and…
Added 16 mins ago
Executive Director
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Ottawa, ON
…principles of Inuit Qaujimajatuqangit (IQ), the ED ensures that TI's operations align with Inuit values and priorities, ultimately supporting and empowering the Inuit…
Added 17 mins ago
PC
Senior Go to Market Analyst, Ecosystem Integration
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ON · Ontario, Canada
- $88,500 to $147,500 CAD / year
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Added 17 mins ago
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Contracts Lead III
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AB · Greater Edmonton Metropolitan Area
- Contract
We are seeking an experienced Contracts Lead III to serve as the primary commercial interface between the refinery operations team and the global procurement organization. In this role, you…
Added 17 mins ago
BC
Dynamics 365 Business Central Operations Manager
BDO Canada
Toronto, ON
- Full-time
BDO Canada is seeking a Dynamics 365 Business Central Operations Manager to join our fast-paced and growing Solution Operations practice, with the ability to work from anywhere in Canada.…
Added 17 mins ago
TR
Senior IPP Accountant
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Vancouver, BC
- $90,000 to $110,000 CAD / year
- Full-time
I’m currently working with a Vancouver-based real estate development company that is looking to add a Senior IPP Accountant to their growing team. They are a lean, entrepreneurial…
Added 17 mins ago
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Payroll & Benefits Administrator - Mississauga, ON
PATTISON Outdoor
Mississauga, ON
- Full-time
…organized Payroll & Benefits Administrator to manage our payroll operations and employee group benefits programs. Reporting directly to the Director of Human Resources, this role is…
Added 17 mins ago
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Manager, Finance - Supply Chain Manufacturing
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- Full-time
…team and help shape the financial success of our manufacturing operations. Reporting to the Senior Manager, Supply Chain Finance, you'll collaborate with Manufacturing and Supply Chain…
Added 17 mins ago
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Customer Solutions Specialist
goeasy Ltd.
Regina, SK
- Full-time
Added 17 mins ago
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Group IT Manager
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Halifax, NS
- Full-time
…Jaza's senior IT hire and is accountable for all company IT: operations, security, data protection and IT controls. The role is deliberately both hands-on and strategic. The first priority…
Added 17 mins ago
CM
Business Risk Management Manager
CIBC Mellon
Toronto, ON
- Full-time
5+ years of Asset Servicing experience across operations, service, product management, risk management or governance.
Added 17 mins ago
TI
Executive Director
Tungasuvvingat Inuit (TI)
Ottawa, ON
- Full-time
Responsible for ensuring the effective administration of TI's operations.
Added 17 mins ago
S&
Finance Manager
Stevenson & White
Ottawa, ON
- $75,000 to $80,000 CAD / year
- Full-time
…Manager to join their team! Reporting to the Director, Finance & Operations, the Finance Manager supports the day-to-day financial management of the organization and contributes to…
Added 48 mins ago
TR
AI Product Security Manager
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Toronto, ON · Canada, Toronto, Ontario
- Full-time
Added 48 mins ago
T
Operations Officer II
TD
Mississauga, ON
- Full-time
Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.
Added 48 mins ago
T
Senior Mongo DBA
TD
Toronto, ON · Mississauga, ON
- Full-time
…Server and MongoDB. This role focuses on reliable production operations, incident resolution, and continuous improvement while working independently on complex…
Added 48 mins ago
T
Senior Manager, Commercial Services
TD
Montreal, QC
- Full-time
This role is responsible for leading a team of Account Managers in structuring credit and managing operations. Provide guidance, leadership, coaching and development to ensure business…

BGIS

Facility Services Manager

Markham, ON, Canada

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Oct 6, 2026

Original job description

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Facility Management

Generate and dispatch service request work orders to vendors as per established process.
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
Run report on open work orders and checks status with the appropriate vendors.
Update WO statuses if verified to be completed or resolved during follow up.
Respond to vendor inquiries regarding workorder related issues.
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
Correcting information in the system, addresses, phone numbers.
Adding new vendors and locations to the system.

Finance

Review and resolve invoice referrals/escalations.
Review and resolve invoicing errors.
Review and approve billing for tech services.
Review and approval of invoices for payment (Oracle).
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
Primary escalation point for taking care of any issues regarding service.
Involvement in specific Emergency workorders may need to be managed from start to end.
Requesting approvals from the client.
Review of PM workorders and following up with vendors as needed.
Participating and gathering information for QBR’s.

Reporting

Client reporting needs as required.

Quality Compliance

Execute quality & compliance team activities that support the quality compliance contractual obligations.
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities.
Provide input for planning, development, execution and improvement of compliance-related processes and programs.
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

KNOWLEDGE & SKILLS

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

The Facility Services Manager oversees daily operations, vendor management, and service delivery for clients while ensuring data accuracy and reporting. They also provide leadership to team members and assist in the development and implementation of compliance-related processes.

Requirements

Candidates must have 3-5 years of relevant experience in facility or vendor management and strong organizational and analytical skills. Proficiency in MS Office suite and Power BI is required, along with excellent communication and problem-solving abilities.

Skills

Facility Management
Vendor Management
Project Planning
Technical Writing
Communication Skills
Presentation Skills
Analytical Skills
Problem-solving
Process Development
Compliance
MS Excel
PowerPoint
MS Word
Power BI
Leadership
Performance Management

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Operations
Work Orders
KPI
Oracle
Invoicing
Compliance
Regulatory Requirements
Process Improvement
QBR
Project Management
Technical Writing
MS Excel
PowerPoint
MS Word
Power BI
Leadership
Performance Management
Recruiting
Mentoring
Data Verification
Reporting
Emergency Work Orders
Contractual Obligations

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