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Added 27 mins ago
Project Engineer, Facilities MOP (Contract)
Trans Mountain
Calgary, AB
…construction work packages, RFIs, turnover documentation, and Operations…
Added 27 mins ago
Project Engineer, Pipeline MOP (Contract)
Trans Mountain
Calgary, AB
…terminal modifications, DRA implementation, power interfaces, and Operations…
Added 27 mins ago
B
Customer Success Manager
BlueCat
Canada
- Full-time
…transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage,…
Added 46 mins ago
BC
Registered Nurse - Medical B7
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Medically Integrated Program, the successful applicant will be responsible for providing evidence based, comprehensive, safe, effective and ethical…
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B
Customer Success Manager
BlueCat
Toronto, ON
- Full-time
…transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage,…
Added 1 hour ago
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Asset Protection Representative
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Saint John, NB
- Full-time
Detect and investigate internal investigations; compile and present evidence for the purpose of court or arbitration
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Senior Manager, KYC Technology and Capabilities Enablement (5579)
TD
Toronto, ON
- Full-time
…technology enablement across the KYC program within FCRM. The Senior Manager, KYC Technology Enablement will define and articulate a compelling future state vision for KYC, connect Canadian…
Added 1 hour ago
M
Project Manager, Group Benefits Operations
Manulife
Toronto, ON · Kitchener, ON · Waterloo, ON
- Full-time
The Project Manager, Group Benefits Operations leads cross-functional Group Benefits Operations initiatives that improve plan sponsor and plan member outcomes, service performance,…
Added 2 hours ago
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Senior Software Developer, Cloud and Platform
Archipelago
Victoria, BC
- Full-time
This is a hands-on individual contributor role reporting to our Technical Manager, Platform. You will help evolve the cloud architecture behind our FishVue connected products, building…
Added 3 hours ago
CB
Account Manager (Inside Sales)
Canadian Bearings
Mississauga, ON
- Full-time
…safety, reliability, efficiency, and sustainability to industrial operations worldwide. We care, collectively and individually for each other, our customers, the environment, and our…
Added 3 hours ago
NR
Manager Strategic Communications
Niagara Region
Thorold, ON
- $121,700 to $143,170 CAD / year
- Full-time
Reporting to the Associate Director, Strategic Communications and Public Affairs, the Strategic Communications Manager provides strategic leadership and oversight for corporate…
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TH
Asset Protection Specialist: Full Time- Vancouver Terminal
The Home Depot
Vancouver, BC
- Full-time
· Document criminal and serious incidents, preserve evidence for legal requirements, and coordinate with law enforcement and court representatives. Build and maintain partnerships with law…
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TH
Loss Prevention Specialist Full Time (MONCTON)
The Home Depot
Moncton, NB
- Full-time
Document criminal and serious incidents, preserve evidence for legal requirements, and coordinate with law enforcement and court representatives. Build and maintain partnerships with law…
Added 3 hours ago
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Loss Prevention Specialist Full Time (OTTAWA AREA)
The Home Depot
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Asset Protection Specialist: Full Time - STRAWBERRY HILL SURREY
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Surrey, BC
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Asset Protection Specialist Full-Time - 7057 Polo Park
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Profit Manager - Gibbons Whistler, BC
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Whistler, BC
- $85,000 to $100,000 CAD / year
…company by turning financial insight into action. The Senior Manager, Profit will lead the Offerings, Pricing, Scheduling and Audit/Analytics functions and coordinate the company-wide…
Added 11 hours ago
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Security Specialist
Ericsson
Ottawa, ON
- Full-time
We are looking for an experienced Security Specialist to join a hands-on security operations team supporting customer production environments. You will help verify secure configurations,…
Added 12 hours ago
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…quality control, troubleshooting and coordination of day to day operations in the Core…
Added 12 hours ago
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Product Support Engineer - NAMER
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Canada
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…well-validated escalation with reproduction steps, relevant evidence, customer impact, and a root-cause hypothesis when possible. You’ll also identify recurring issues, improve…
Added 15 hours ago
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Enterprise Account Executive
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Added 16 hours ago
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KYC Business Insights & Enablement
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Support investigations into data anomalies and provide evidence-based recommendations.
Added 17 hours ago
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D365 Functional Analyst - Human Resources
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General Manager, New Markets - Prairies
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Saskatoon, SK
- Full-time
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Added 17 hours ago
CW
General Manager, New Markets - Prairies
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You will own Centra’s Prairie business across market expansion, sales, operations, people, customer experience and financial performance. Your mandate is to take each market from…

BGIS

Facility Services Manager

Markham, ON, Canada

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Oct 6, 2026

Original job description

Summary

JOB DESCRIPTION

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Facility Management

Generate and dispatch service request work orders to vendors as per established process.
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
Run report on open work orders and checks status with the appropriate vendors.
Update WO statuses if verified to be completed or resolved during follow up.
Respond to vendor inquiries regarding workorder related issues.
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
Correcting information in the system, addresses, phone numbers.
Adding new vendors and locations to the system.

Finance

Review and resolve invoice referrals/escalations.
Review and resolve invoicing errors.
Review and approve billing for tech services.
Review and approval of invoices for payment (Oracle).
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
Primary escalation point for taking care of any issues regarding service.
Involvement in specific Emergency workorders may need to be managed from start to end.
Requesting approvals from the client.
Review of PM workorders and following up with vendors as needed.
Participating and gathering information for QBR’s.

Reporting

Client reporting needs as required.

Quality Compliance

Execute quality & compliance team activities that support the quality compliance contractual obligations.
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities.
Provide input for planning, development, execution and improvement of compliance-related processes and programs.
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Comply with all company policies and procedures and adhere to company standards.
Other duties as assigned.

Knowledge & Skills

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

Apply About employer

More about this job

Responsibilities

Manage day-to-day facility operations, vendors, work orders, client service, and related invoicing, reporting, and escalations. Lead and support team members while helping implement and improve quality, compliance, and service processes.

Requirements

Requires 3–5 years of relevant facility or vendor management experience, strong organizational and analytical abilities, and effective written, verbal, training, and presentation skills. Candidates should be able to understand complex processes, work with minimal supervision, and demonstrate proficiency in Microsoft Excel, PowerPoint, Word, and Power BI.

Skills

Facility Management
Vendor Management
People Leadership
Work Order Management
Client Service Management
Invoice Review
Quality Compliance
Regulatory Compliance
Process Improvement
Reporting and Analysis
Project Planning
Technical Writing
Communication
Training and Presentation
Analytical and Problem-Solving Skills
Microsoft Excel, PowerPoint, Word, and Power BI

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Preventive Maintenance
Client Management
Vendor Relations
Invoice Review
Oracle
Quality Compliance
Regulatory Requirements
Contractual Obligations
Process Improvement
Process Documentation
Compliance Process Capability Studies
Key Performance Indicators
Emergency Work Orders
Quarterly Business Reviews
Client Reporting
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Performance Management
Recruiting
Coaching and Mentoring

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