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Added 2 mins ago
Retail Keyholder, Maje, Toronto Eaton Centre
SMCP NORTH AMERICA (US, CANADA)
Toronto, ON
…inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all…
Added 2 mins ago
TM
Product Support Coordinator
Toromont Material Handling/ Manutention Toromont
Vaughan, ON
- Full-time
…for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service…
Added 2 mins ago
M
Manager - Software Development
MDA
Brampton, ON
- Full-time
…the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and…
Added 2 mins ago
C
Bilingual Communications Coordinator (*1 Year Contract*)
CAPREIT
Toronto, ON
- Other
Reporting to the Senior Manager, Strategic Resident Experience and Communications, the Bilingual Communications Coordinator will support a broad portfolio of strategic and operational…
Added 2 mins ago
AF
Branch Manager - Office 1705
Attain Finance
North Vancouver, BC
- Full-time
…for developing others, driving sales, and creating long-term customer relationships, we want to hear from you. Join us, and let’s achieve success…
Added 2 mins ago
RK
Office Services Clerk (1 year contract)
Rakuten Kobo Inc.
Toronto, ON · Kobo-ON-John Street
- $48,400 to $67,583.5 CAD / year
- Full-time
Reporting to the Facilities Manager, the Office Services Clerk will be the first point of contact at Kobo’s Toronto Headquarters. They will provide day-to-day administrative and operational…
Added 2 mins ago
KW
Administrative Specialist
Kintetsu World Express
Mississauga, ON
- Full-time
…this role, you will assist the Administration & Procurement Manager with a variety of administrative duties and requirements, helping to maintain organized processes and effective…
Added 17 mins ago
T
TDS Operations Analyst II, Client Enablement
TD
Toronto, ON
- Full-time
The Global Operations and Business Services team is a diverse and dynamic group of 850+ people delivering continued business success through leadership, collaboration, innovation and…
Added 17 mins ago
Interim Retail Store Manager
Fire & Flower Inc.
Ottawa, ON
The Interim Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations…
Added 17 mins ago
Warehouse Leadhand Kitchener
Tepperman's
Kitchener, ON
…to detail, and a focus on safety are essential qualities for success in this position. Excellent communication skills are also crucial for coordinating with other warehouse staff to ensure…
Added 17 mins ago
AP
Operations Manager | Calgary
Aspen Properties
Calgary, AB
- Full-time
We are pleased to announce we have an immediate opening for a team and service-oriented individual to fill an Operations Manager role based in Calgary.
Added 17 mins ago
IH
Production Lead - Day Shift
Innovative Heating Technologies
MB · Oak Bluff, Manitoba
- Full-time
…improving conditions for animal welfare, providing reliable customer support, and driving the industry into a new sustainable…
Added 17 mins ago
DS
DSU Volunteer
Dalhousie Student Union
Halifax, NS
- Volunteer
…demonstrate professionalism, leadership, teamwork, and excellent customer service while supporting students throughout academic…
Added 17 mins ago
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5728 - Assistant Store Manager FT
Lids
Guelph, ON
- $19 to $20 USD / hour
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 17 mins ago
TI
Commercial Installation Specialist
telMAX Inc.
Newmarket, ON
- $55,000 to $70,000 CAD / year
- Full-time
Reporting to the Manager, Field Operations within Customer Operations, you will own the day-to-day details of commercial installs: install planning, scheduling, contractor coordination,…
Added 17 mins ago
TI
Commercial Installation Specialist
telMAX Inc.
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- $55,000 to $70,000 CAD / year
- Full-time
Reporting to the Manager, Field Operations within Customer Operations, you will own the day-to-day details of commercial installs: install planning, scheduling, contractor coordination,…
Added 17 mins ago
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5730 - Store Manager (H)
Lids
Nanaimo, BC
- $23 USD / hour
- Full-time
Manage and direct in-store team members to ensure optimal customer service that values customers’ time and supports overall store operations.
Added 17 mins ago
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Operations Manager
Sturgeon Heights Community Centre
Winnipeg, MB
- Full-time
In the Operations Manager role, you will help shape how the centre serves the neighbourhood
Added 32 mins ago
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QC Inspector
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…products meet the highest quality standards before they reach the customer, we'd love to hear from…
Added 32 mins ago
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Pharmacy Assistant - 13th Ave Pharmacy
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Reporting to the Pharmacy Manager, the Pharmacy Assistant works under the direct supervision of the Pharmacist on Duty and is responsible for supporting pharmacy operations by performing…
Added 32 mins ago
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Liquor Clerk-Strachan Liquor
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Reporting to the Liquor Manager, the Liquor Clerk is responsible for delivering exceptional customer service while supporting the day-to-day operations of the liquor store. This includes…
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Gas Bar Supervisor - Brooks Gas Bar
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Quality Analyst – Escape Management Specialist
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- Full-time
…goods, to enabling emergency medical services, humanitarian operations, and wildfire suppression around the…
Added 47 mins ago
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Customer Success Manager - Aviation
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- Full-time
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Added 47 mins ago
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Senior Project Manager
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BGIS

Facility Services Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Nov 4, 2026

Original job description

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Facility Management

Generate and dispatch service request work orders to vendors as per established process.
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
Run report on open work orders and checks status with the appropriate vendors.
Update WO statuses if verified to be completed or resolved during follow up.
Respond to vendor inquiries regarding workorder related issues.
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
Correcting information in the system, addresses, phone numbers.
Adding new vendors and locations to the system.

Finance

Review and resolve invoice referrals/escalations.
Review and resolve invoicing errors.
Review and approve billing for tech services.
Review and approval of invoices for payment (Oracle).
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
Primary escalation point for taking care of any issues regarding service.
Involvement in specific Emergency workorders may need to be managed from start to end.
Requesting approvals from the client.
Review of PM workorders and following up with vendors as needed.
Participating and gathering information for QBR’s.

Reporting

Client reporting needs as required.

Quality Compliance

Execute quality & compliance team activities that support the quality compliance contractual obligations.
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities.
Provide input for planning, development, execution and improvement of compliance-related processes and programs.
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

KNOWLEDGE & SKILLS

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage day-to-day facility services, including vendor coordination, work orders, client inquiries and escalations, invoice review, and service reporting. Lead and support team members while helping implement and improve quality, compliance, and contractual processes.

Requirements

Requires 3–5 years of relevant facility or vendor management experience, strong organizational, analytical, communication, writing, and problem-solving skills, and the ability to work independently. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI, and understand applicable compliance requirements; no license or professional accreditation is required.

Skills

Facility Management
Vendor Management
People Leadership
Work Order Management
Invoice Review
Client Service Management
Quality Compliance
Regulatory Compliance
Reporting and Analysis
Project Planning
Process Improvement
Technical Writing
Communication
Training and Presentation
Problem-Solving
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Preventive Maintenance
Invoice Review
Oracle
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Quality Compliance
Regulatory Requirements
Contractual Obligations
Process Improvement
Process Documentation
Compliance Process Capability Studies
Client Reporting
Quarterly Business Reviews
Performance Management
Recruiting
Coaching
Mentoring
KPI Management
Emergency Work Orders
Data Verification
Service Escalations

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