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Added 10 mins ago
Senior Talent Programs Advisor
Trans Mountain
Calgary, AB
Maintain and evolve the Senior Leadership Coaching program, including program philosophy, vendor management, coach selection support, budget oversight, measurement of outcomes, and…
Added 25 mins ago
Network Designer
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Brampton, ON · Toronto, ON
We are looking for a Network Designer , Reporting to the Sr Manager, Engineering – Data Metering & Signaling, the Network Designer will be the technical Subject Matter Expert (SME) to drive…
Added 25 mins ago
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Wealth Operations Officer II Preferred Candidate
TD
Toronto, ON
- Full-time
Added 25 mins ago
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Senior IT Developer
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- Full-time
Strong communications interacting with technology and business teams and vendor partners.
Added 39 mins ago
WS
IT Project Director (12 month temporary)
Workplace Safety and Insurance Board (WSIB)
Toronto, ON · Scarborough, Canada
- Full-time
…or interconnected project workstreams, ideally as a Program Manager, Project Director, or highly experienced Senior IT Project Manager…
Added 39 mins ago
Property Manager
Colliers International
Mississauga, ON
This position is for a Property Manager in Mississauga, Ontario***
Added 39 mins ago
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Senior Analyst, Vendor Governance
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- Full-time
…(NARP) Team, supporting governance activities for an assigned vendor. The Senior Analyst will work with, and support the Manager, Vendor Management and Operations in day-to-day governance…
Added 39 mins ago
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Merchandising Manager, Nature's Treasure
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- Full-time
The Merchandising Manager is a pivotal role which provides required support to the Senior Merchandising Manager, Nature’s Treasure, Director of Merchandising and Franchisees to develop and…
Added 40 mins ago
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Sales Support Manager-Data Centre & Managed IT Services
SaskTel
SK · Saskatchewan, Canada
- Full-time
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Added 40 mins ago
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Agile IT Project Manager, Asset Management
Procom
Toronto, ON · Greater Toronto Area, Canada
- Contract
On behalf of our Banking client, Procom is searching for an Agile IT Project Manager, Asset Management for a 12-month role. This position is a hybrid position with 4 days onsite at our…
Added 40 mins ago
A
Technology Change Manager
Airswift
Calgary, AB
- Contract
Airswift is seeking a Technology Change Manager to work with one of our O&G clients in Calgary, AB on an initial 6-months contract with possibility of extension.
Added 54 mins ago
Digital & eCommerce Specialist
Brewers Retail Inc
Bolton, ON
We are currently searching for a Digital & eCommerce Specialist, reporting to the Project Manager, Digital &eCommerce. This vacancy is a full-time, permanent opportunity. The Digital &…
Added 55 mins ago
Senior Manager, AI and Emerging Technology sourcing
Scotiabank
Toronto, ON
…Bank accelerates its digital and AI transformation. As Senior Manager, Technology Sourcing, you'll lead high-impact sourcing strategies across some of the Bank's most complex and…
Added 1 hour ago
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Director of Retail Operations
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Calgary, AB
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Champion customer service. Set the example, support teams through challenging situations, and build lasting customer and vendor relationships.
Added 1 hour ago
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Senior Capital Project Manager
Highbury Canco Corporation
Leamington, ON
- $100,000 to $125,000 CAD / year
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Senior Capital Project Manager – Manufacturing (Engineering)
Added 1 hour ago
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Nuclear Buyer
Black & McDonald Limited
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Build and maintain customer and supplier/vendor relationships to enhance competitiveness in the industry and promote good customer relationships.
Added 1 hour ago
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Finance and Operations Assistant
Securitas Canada
Toronto, ON
- Full-time
Reporting to the Area Finance & Administration Manager, the Accounts Receivable & Operations Assistant is responsible for processing receivables and assisting with operational functions and…
Added 1 hour ago
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Software Engineer II (Systems Support)
TD
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- Full-time
The successful candidate will work collaboratively with technology, business, infrastructure, vendor, and support teams to manage day-to-day operations, resolve complex issues, deliver…
Added 1 hour ago
Supply Chain Manager
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Added 1 hour ago
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Global Technology Risk Manager
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- Full-time
We are seeking a highly motivated Technology Risk Manager to strengthen our global risk management capabilities. This role will be the guardian of our Global Technology Risk Management…
Added 1 hour ago
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Inventory Analyst (12 Months Contract)
Indigo
Toronto, ON
- $60,000 to $80,000 CAD / year
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Added 1 hour ago
TH
MERCHANDISING SPECIALIST ONLINE
The Home Depot
Canada
- Full-time
…communications with internal and external partners, resolves store and vendor issues, and ensures a high level of service to internal and external…
Added 1 hour ago
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Digital Marketing Manager
Roadpost
Toronto, ON
- Full-time
As Digital Marketing Manager, you will play a key role in growing and protecting BlueCosmo’s airtime subscriber base through effective digital marketing strategies. Balancing disciplined…
Added 1 hour ago
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Industrial Sales Representative - Vancouver Alberta
Tingue
AB · Alberta, Canada
- Full-time
…prepare reports and making recommendations to customers and sales…
Added 1 hour ago
Regional Manager, Workplace - Americas
Infoblox
Burnaby, BC
We have an opportunity for a Regional Manager, Workplace - Americas to join our Workplace Operations & Events team in Burnaby, Canada, reporting to the Director, Global Workplace Operations…

BGIS

Facility Services Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Nov 4, 2026

Original job description

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Facility Management

Generate and dispatch service request work orders to vendors as per established process.
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
Run report on open work orders and checks status with the appropriate vendors.
Update WO statuses if verified to be completed or resolved during follow up.
Respond to vendor inquiries regarding workorder related issues.
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
Correcting information in the system, addresses, phone numbers.
Adding new vendors and locations to the system.

Finance

Review and resolve invoice referrals/escalations.
Review and resolve invoicing errors.
Review and approve billing for tech services.
Review and approval of invoices for payment (Oracle).
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
Primary escalation point for taking care of any issues regarding service.
Involvement in specific Emergency workorders may need to be managed from start to end.
Requesting approvals from the client.
Review of PM workorders and following up with vendors as needed.
Participating and gathering information for QBR’s.

Reporting

Client reporting needs as required.

Quality Compliance

Execute quality & compliance team activities that support the quality compliance contractual obligations.
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities.
Provide input for planning, development, execution and improvement of compliance-related processes and programs.
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

KNOWLEDGE & SKILLS

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage day-to-day facility services, including vendor coordination, work orders, client inquiries and escalations, invoice review, and service reporting. Lead and support team members while helping implement and improve quality, compliance, and contractual processes.

Requirements

Requires 3–5 years of relevant facility or vendor management experience, strong organizational, analytical, communication, writing, and problem-solving skills, and the ability to work independently. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI, and understand applicable compliance requirements; no license or professional accreditation is required.

Skills

Facility Management
Vendor Management
People Leadership
Work Order Management
Invoice Review
Client Service Management
Quality Compliance
Regulatory Compliance
Reporting and Analysis
Project Planning
Process Improvement
Technical Writing
Communication
Training and Presentation
Problem-Solving
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Preventive Maintenance
Invoice Review
Oracle
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Quality Compliance
Regulatory Requirements
Contractual Obligations
Process Improvement
Process Documentation
Compliance Process Capability Studies
Client Reporting
Quarterly Business Reviews
Performance Management
Recruiting
Coaching
Mentoring
KPI Management
Emergency Work Orders
Data Verification
Service Escalations

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