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Added 12 mins ago
AT
Customer Success Manager - Aviation
Adoc Talent Management
Remote, Canada
- Full-time
- Remote
Adoc Talent Management is seeking a Customer Success Manager for its client, a growing company whose mission is to help the aviation industry become more sustainable through digital…
Added 12 mins ago
SP
Application Support Analyst
Spark Power
Remote, Canada
- Full-time
- Remote
Spark Power, a trusted partner in energy in North America, is seeking a Application Support Analyst Reporting to the Manager, Enterprise Applications, the Application Support Analyst…
Added 12 mins ago
Senior Manager, Data Strategy and Operations
Scotiabank
Toronto, ON
…is seeking a delivery-focused data leader to serve as Senior Manager, Data Strategy and Operations. Reporting to the Director, Data Strategy Enablement and Operations, you will execute the…
Added 12 mins ago
RD
Engagement Delivery Manager
Randstad Digital
Toronto, ON
- $104,800 to $154,800 CAD / year
- Full-time
As an Engagement Delivery Manager, you will be at the center of Randstad Digital's services to drive our customers' success. We are looking for a tech services leader who is versatile and…
Added 12 mins ago
RC
Technical Account Manager/ Client Partner(Digital Transformation)
Royal Cyber Inc.
ON · Ontario, Canada
- Full-time
…services, products, features and enhancements aligned to the customer’s goals and…
Added 12 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Excellent demonstrated customer service/communication skills
Added 12 mins ago
BC
Registered Practical Nurse - Pre-Admission
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 27 mins ago
LC
Pharmacy Manager, Registered Pharmacy Technician (RPhT)
Loblaw Companies Limited
Halifax, NS
- Full-time
The Pharmacy Manager, Registered Pharmacy Technician (RPhT) is responsible for the overall operational, administrative, and technical management of the pharmacy, serving as the Designated…
Added 27 mins ago
MM
Coordinator, Digital Marketing
Mini Mall Storage Properties
Calgary, AB
- Full-time
Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to…
Added 27 mins ago
TA
Desktop support Analyst
Transat AT
Montreal, QC
- Full-time
In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational…
Added 41 mins ago
Manager of Manufacturing (QA) - MC2
Westerkirk
Woolwich, ON
Profile (Overview of Job): Manager of Manufacturing (QA)
Added 41 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Calgary, AB
Keep the store running smoothly and ensure your team provides outstanding customer service;
Added 41 mins ago
EC
Civil Engineer-In-Training
EnGlobe Corp.
Moncton, NB
- Full-time
As a Civil EIT, you will work alongside Project Managers, Engineers, and Technical Specialists on a variety of municipal infrastructure and transportation projects. You will assist with…
Added 41 mins ago
TT
Procurement and Supply Chain Intern – Summer 2027
TTM Technologies
Toronto, ON
- Full-time
Mentors: Procurement Manager and Planning Manager
Added 42 mins ago
PI
Unix Support
Pantheon Inc
Regina, SK
- Contract
Prepare and maintain technical documentation, asset inventories, capacity reports, performance reports, and service-level reports.
Added 42 mins ago
HR
Talent Acquisition Assistant
Halifax Regional Municipality
Halifax, NS
- $47,290 to $61,200 CAD / year
- Full-time
Two (2) years of customer service experience in a fast-paced environment.
Added 42 mins ago
P
Manufacturing Quality Assurance Manager
Prysmian
Prescott, ON
- Full-time
This position reports to the Canada Regional Quality Manager. The Prescott, ON, Canada facility produces low voltage, and medium voltage power cables. The Quality Manager will be…
Added 42 mins ago
CT
Design Engineer - Senior Level
Colonial Tool Group
Windsor, ON
- Full-time
Ensure designs meet manufacturing, technical, quality, safety, and customer requirements.
Added 42 mins ago
MA
Project Expeditor
Manpower Alberta
Calgary, AB
- Contract
Customer service/Problem Solving/Organizational skills an asset.
Added 57 mins ago
BE
Mechanic - Shop Foreman
Battlefield Equipment Rentals
ON · Mississauga, ON
- Full-time
…mechanics, we want to hear from you. As a key member of the Service team, the Mechanic Shop Foreman plays a vital role in keeping our rental fleet and customer equipment operating safely,…
Added 1 hour ago
B
Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 1 hour ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 1 hour ago
WM
Industrial Maintenance Technician/Millwright, Day Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
…fact, many of our leaders began their careers in frontline and technical roles, reflecting our commitment to developing talent from…
Added 1 hour ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Collaborate with product owners, architects, technical teams and business stakeholders to understand observability needs, drive adoption and translate requirements into service capabilities.
Added 1 hour ago
ED
Observability Product Owner-EN 503
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $96,557 to $128,743 CAD / year
- Full-time
- Remote
Collaborate with product owners, architects, technical teams and business stakeholders to understand observability needs, drive adoption and translate requirements into service capabilities.

BGIS

Facility Services Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Nov 4, 2026

Original job description

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Facility Management

Generate and dispatch service request work orders to vendors as per established process.
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
Run report on open work orders and checks status with the appropriate vendors.
Update WO statuses if verified to be completed or resolved during follow up.
Respond to vendor inquiries regarding workorder related issues.
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
Correcting information in the system, addresses, phone numbers.
Adding new vendors and locations to the system.

Finance

Review and resolve invoice referrals/escalations.
Review and resolve invoicing errors.
Review and approve billing for tech services.
Review and approval of invoices for payment (Oracle).
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
Primary escalation point for taking care of any issues regarding service.
Involvement in specific Emergency workorders may need to be managed from start to end.
Requesting approvals from the client.
Review of PM workorders and following up with vendors as needed.
Participating and gathering information for QBR’s.

Reporting

Client reporting needs as required.

Quality Compliance

Execute quality & compliance team activities that support the quality compliance contractual obligations.
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities.
Provide input for planning, development, execution and improvement of compliance-related processes and programs.
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

KNOWLEDGE & SKILLS

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage day-to-day facility services, including vendor coordination, work orders, client inquiries and escalations, invoice review, and service reporting. Lead and support team members while helping implement and improve quality, compliance, and contractual processes.

Requirements

Requires 3–5 years of relevant facility or vendor management experience, strong organizational, analytical, communication, writing, and problem-solving skills, and the ability to work independently. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI, and understand applicable compliance requirements; no license or professional accreditation is required.

Skills

Facility Management
Vendor Management
People Leadership
Work Order Management
Invoice Review
Client Service Management
Quality Compliance
Regulatory Compliance
Reporting and Analysis
Project Planning
Process Improvement
Technical Writing
Communication
Training and Presentation
Problem-Solving
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Preventive Maintenance
Invoice Review
Oracle
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Quality Compliance
Regulatory Requirements
Contractual Obligations
Process Improvement
Process Documentation
Compliance Process Capability Studies
Client Reporting
Quarterly Business Reviews
Performance Management
Recruiting
Coaching
Mentoring
KPI Management
Emergency Work Orders
Data Verification
Service Escalations

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