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Added 11 mins ago
CO
Police Officer
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Saint John, NB
- Full-time
a minimum of three years of satisfactory full time service as a member of any police force in Canada.
Added 11 mins ago
U
Seasonal Driver Helper - Burlington
UPS
Burlington, ON
- Temporary
…carrying packages. This position ensures the best customer service through efficiency and…
Added 11 mins ago
FC
Courier Team Lead
FedEx Canada
Comox, BC
- Full-time
Remains current with training in BP and defensive driver / process updates.
Added 11 mins ago
TC
Maintenance Plumber
The Care Group
Vancouver, BC
- $37 to $43 CAD / hour
- Full-time
Service area: Abbotsford, Coquitlam, Vancouver, and Vancouver Island (rarely)
Added 11 mins ago
IK
Service Manager
Inland Kenworth
Brandon, MB
- Full-time
The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer…
Added 11 mins ago
SC
Service Ontario - Customer Support Specialist/Bilingual French
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Toronto, ON · Scarborough, ON
- Full-time
…variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The…
Added 11 mins ago
SN
195-26-5 Child Youth Case Manager
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Ohsweken, ON
- Full-time
Must have a vehicle and Class G driver’s license.
Added 11 mins ago
MB
Territory Sales Rep - Kitchener/Waterloo/Grey County
Muskoka Brewery
Toronto, ON
- Full-time
Build collaborative partnerships by delivering more value than the competition through superior customer service, responsiveness, promotional support, and true understanding of each…
Added 12 mins ago
Water Control Systems Planning Engineer
Department of Transportation and Infrastructure
Winnipeg, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 26 mins ago
ÉN
Storekeeper
Énergie NB Power
NB · Tracadie, NB
- $26.22 to $31.87 USD / hour
- Full-time
Valid class 5 driver’s license with a good driving record
Added 26 mins ago
ZA
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Zanchin Automotive Group
Brampton, ON
- Full-time
experience in customer service, and the ability to have meaningful conversations
Added 26 mins ago
ZA
Bilingual Sales Consultant - Maple Nissan (26186)
Zanchin Automotive Group
Vaughan, ON
- Full-time
experience in customer service, and the ability to have meaningful conversations
Added 26 mins ago
TL
Housing First Housing Mentor
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Winnipeg, MB
- Full-time
Added 26 mins ago
AI
Service & Install Technician
Allmar Inc.
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- $23 to $35 CAD / hour
- Full-time
Service & Install Technician’s responsibility is to diagnose, service, install and repair overhead doors, operators, high speed doors, and dock equipment, and other related products. All of…
Added 26 mins ago
JT
Calibration Technician
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…equipment, with a strong commitment to providing top-tier customer service, swift turnaround times, and impeccable…
Added 26 mins ago
W
Ingénieur en amélioration continue / Continuous Improvement Engineer - French
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Added 26 mins ago
FC
Lead Global Veh Tech
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Calgary, AB
- Full-time
Automotive Service Technician or Truck & Coach Technician
Added 26 mins ago
SE
Health & Safety Specialist
Solstice Environmental Management
AB · Edmonton, AB
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…their approach to the unique needs of each project. We are service focused in how we work with clients and partners, and relentlessly accountable to quality, safety, and…
Added 26 mins ago
GI
Fire Extinguisher Technician
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Added 26 mins ago
Distribution Coordinator - Contract
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…brings passion, expertise, and a commitment to exceptional service every day. We are proud to foster a respectful and inclusive culture where diverse perspectives and experiences help us…
Added 26 mins ago
R
Insurance Advisor Life, Health & Wealth
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Valid Canadian driver's license and own vehicle required for travelling to meet clients within a designated area
Added 26 mins ago
Industrial Facility Security Guard
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…unique, high-profile site where professionalism, presence, and service excellence are valued, this opportunity may be the perfect fit for…
Added 26 mins ago
H
Cook
HealthCareersInSask.ca
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Added 26 mins ago
Management and Sales Trainee
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Niagara Falls, ON
We’ll teach you how to excel at customer service, sales, and marketing, finance, and operations
Added 26 mins ago
WM
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BGIS

Facility Services Manager

North Bay, ON, Canada

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Nov 4, 2026

Original job description

Summary

JOB DESCRIPTION

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives.

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.

Facility Management

Generate and dispatch service request work orders to vendors as per established process.
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).
Run report on open work orders and checks status with the appropriate vendors.
Update WO statuses if verified to be completed or resolved during follow up.
Respond to vendor inquiries regarding workorder related issues.
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).
Correcting information in the system, addresses, phone numbers.
Adding new vendors and locations to the system.

Finance

Review and resolve invoice referrals/escalations.
Review and resolve invoicing errors.
Review and approve billing for tech services.
Review and approval of invoices for payment (Oracle).
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.
Act as main point of contact, between the client and all other parties, technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.
Primary escalation point for taking care of any issues regarding service.
Involvement in specific Emergency workorders may need to be managed from start to end.
Requesting approvals from the client.
Review of PM workorders and following up with vendors as needed.
Participating and gathering information for QBR’s.

Reporting

Client reporting needs as required.

Quality Compliance

Execute quality & compliance team activities that support the quality compliance contractual obligations.
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant concerned parties to understand and identify process improvement opportunities.
Provide input for planning, development, execution and improvement of compliance-related processes and programs.
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant concerned parties, process documentation, providing contents to presentations, etc.
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.
Comply with all company policies and procedures and adhere to company standards.
Other duties as assigned.

Knowledge & Skills

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage day-to-day facility service operations, including vendor coordination, work orders, client inquiries, escalations, invoicing, and reporting. Lead and support team members while helping implement and improve quality, compliance, and contractual processes.

Requirements

Requires 3–5 years of relevant facility or vendor management experience, strong organizational, analytical, communication, and process-management skills, and proficiency with Microsoft Office and Power BI. Candidates should be able to work independently and understand applicable compliance requirements; no license or professional accreditation is required.

Skills

Facility Management
Vendor Management
People Leadership
Work Order Management
Client Service Management
Invoice Review
Compliance Management
Quality Assurance
Reporting and Analysis
Project Planning
Process Improvement
Technical Writing
Communication
Training and Presentation
Problem-Solving
Microsoft Excel, PowerPoint, Word, and Power BI

Visa sponsorship

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Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Preventive Maintenance
Client Service
People Leadership
Recruiting
Coaching
Performance Management
Invoice Review
Oracle
Quality Compliance
Contractual Obligations
Regulatory Requirements
Process Improvement
Process Documentation
Compliance Process Capability Studies
Key Performance Indicators
Client Reporting
Quarterly Business Reviews
Emergency Work Orders
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI

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