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Added 9 mins ago
Security Supervisor - Weekends
Securiguard Services Ltd.
AB · Edmonton, AB
Part-time
Disclaimer:Our recruitment and selection process does not involve the use of artificial intelligence or automated decision-making systems. All applications are assessed by qualified…
Added 10 mins ago
Senior Manager Commercial Credit
National Bank of Canada
Montreal, QC
Full-time
Required skills: Business Alignment, Critical Thinking, Data-Driven Decision-Making, Decision Making, Diversity & Inclusion, Emotional Intelligence, Innovation Management, Learning Agility,…
Added 10 mins ago
Product Manager, Accountant
BJRC Recruiting
Toronto, ON
Full-time
A growing, technology-enabled professional services organization is seeking an accomplished Product Manager, Accountant to join its Toronto team. This is a newly created opportunity for a…
Added 10 mins ago
Senior Engineer, Renewable Energy Programs (13687)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
$115,570 to $144,526.2 CAD / year
Full-time
As a member of the Renewable Energy Programs Department (REP), you will report to the Manager, Renewable Energy Engineering. Your role will involve providing technical oversight for REP,…
Added 10 mins ago
Senior Manager, Operations - Infrastructure & Platform Services (IPS)
Electronic Arts (EA)
Vancouver, BC
Full-time
…leads, product managers, and executive leadership to translate business priorities into clear plans and execution…
Added 10 mins ago
Senior Manager, Operations - Infrastructure & Platform Services (IPS)
Electronic Arts (EA)
Toronto, ON
Full-time
…leads, product managers, and executive leadership to translate business priorities into clear plans and execution…
Added 10 mins ago
Content Manager, Reverse Mortgage
EQ Bank
Toronto, ON
Full-time
The Content Manager, Reverse Mortgage is responsible for building and managing an always-on content engine that helps EQ Bank grow its reverse mortgage business across both the broker and…
Added 10 mins ago
Senior Manager, Operations - Infrastructure & Platform Services (IPS)
Electronic Arts (EA)
Vancouver, BC
Full-time
…leads, product managers, and executive leadership to translate business priorities into clear plans and execution…
Added 10 mins ago
Recruiter
Guardteck Security Corp.
Burnaby, BC
$60,000 to $70,000 CAD / year
Full-time
Use market intelligence and labor data to source strategically and advise hiring managers with foresight, not just reaction
Added 12 mins ago
Equipment & Facility Maintenance Co-Op
Thermo Fisher Scientific
Mississauga, ON
Full-time
Conducts monthly 1:1’s with manager for personal development.
Added 12 mins ago
National Industry Lead, Defense Industry
TD
Toronto, ON · Ottawa, ON
Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 12 mins ago
Project Manager, Eastern Canada
Choice Properties
Toronto, ON
Full-time
Reporting to the Director of Construction – On and Eastern Canada, the Project Manager is accountable for the successful delivery of new-build commercial retail development projects…
Added 12 mins ago
Associate Sales Manager Intern (4 months contract)
Kenvue
Toronto, ON
Full-time
As an Associate Sales Manager Intern, you will be assigned projects to support your respective area of business. Through this, you will collaborate with cross-functional teams and senior…
Added 12 mins ago
Audit Manager, People, Culture & Talent and Legal
CIBC
Toronto, ON
Full-time
Audit execution – Assess key business risks and evaluate the design and operating effectiveness of related processes and controls; identify and communicate internal control weaknesses and…
Added 12 mins ago
Director, Insurance Operations
CI Financial
Toronto, ON
Full-time
…progression and carrier advocacy, build actionable Operations Intelligence, improve operational data and technology, develop differentiated advisor service, and lead an established team…
Added 12 mins ago
Sport Partnerships Consultant
Canadian Tire Corporation
Toronto, ON
Full-time
…available partner assets, develop client relations and support business objectives. The ideal candidate is one with sport and marketing acumen, project management experience and strong…
Added 12 mins ago
Warranty Manager (maternity leave contract)
Mattamy Homes
Ottawa, ON
Full-time · Contract
In keeping with the Mattamy Mission of providing The Best Homeowner Experience, the Warranty Service Manager in our Ottawa Division is responsible for the daily operations of the Warranty…
Added 12 mins ago
Manager - Marketing Transformation & Loyalty
EY
Winnipeg, MB · Toronto, ON · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Calgary, AB · Waterloo, ON
As a Manager in Marketing Transformation & Loyalty, you will play a pivotal role in shaping the future of marketing and loyalty in Canada while delivering client solutions focused on…
Added 12 mins ago
Senior Manager - Marketing Transformation & Loyalty
EY
Winnipeg, MB · Toronto, ON · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Calgary, AB · Waterloo, ON
As a Senior Manager in Marketing Transformation & Loyalty, you will drive strategic growth and lead teams delivering transformative Marketing and Loyalty solutions for clients. You will…
Added 12 mins ago
Sr. Director, Human Resources
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
…agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that…
Added 12 mins ago
Asset Protection Partner
Sephora
Toronto, ON · North York, ON
$25 to $30 CAD / hour
Conduct store self-audits, checklists and safety inspections. Communicate findings to store Leadership team and District Loss Prevention Manager.
Added 12 mins ago
Utility Courier
Purolator
New Liskeard, ON
When inspections fail, the Courier advises the unit manager
Added 27 mins ago
Senior Manager - Marketing Transformation & Loyalty
EY
Waterloo, ON
Full-time
As a Senior Manager in Marketing Transformation & Loyalty, you will drive strategic growth and lead teams delivering transformative Marketing and Loyalty solutions for clients. You will…
Added 27 mins ago
Manager - Marketing Transformation & Loyalty
EY
London, ON
Full-time
As a Manager in Marketing Transformation & Loyalty, you will play a pivotal role in shaping the future of marketing and loyalty in Canada while delivering client solutions focused on…
Added 28 mins ago
Customer Onboarding Manager
Tipalti
Toronto, ON
$88,000 to $110,000 CAD / year
As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS based Accounts Payable automation solutions. The ideal…

BGIS

Facility Services Manager

Peterborough, ON, Canada

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

Opportunities for Development:

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some include:

On account operational leadership,

Facility Management Office roles to support accounts,

Project Management roles to lead and execute projects,

KEY DUTIES & RESPONSIBILITIES

Safety Ownership and Regulatory Compliance:

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.

Facility Management 

Generate and dispatch service request work orders to vendors as per established process.

Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.

Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.

Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).

Run report on open work orders and checks status with the appropriate vendors.

Update WO statuses if verified to be completed or resolved during follow up.

Respond to vendor inquiries regarding workorder related issues.

Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).

Correcting information in the system, addresses, phone numbers.

Adding new vendors and locations to the system.

Finance 

Review vendor quotes for scope and price accuracy

Approve/decline quotes in BGIS system

Financial oversight of work performed for the client

Review and resolve invoice referrals/escalations.

Review and resolve invoicing errors.

Review and approve billing for tech services.

Review and approval of invoices for payment (Oracle).

Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management   

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.

Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.

Primary escalation point for taking care of any issues regarding service.

Involvement in specific Emergency workorders may need to be managed from start to end.

Requesting approvals from the client.

Participating and gathering information for QBR’s.

Reporting  

Client reporting needs as required.

Continuous Improvement 

Collaborates with stakeholders and contributes to  efficiency gains   through activities including but not limited to identifying and implementing  best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible.  Implements related enhancements for the assigned region(s)

Quality Compliance 

Execute quality & compliance team activities that support the quality compliance contractual obligations.

Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.

With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities.

Provide input for planning, development, execution and improvement of compliance-related processes and programs.

Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.

Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.

Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

KNOWLEDGE & SKILLS

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage day-to-day facility operations, vendor service delivery, work orders, client inquiries, quotes, invoices, and financial oversight. Support compliance and quality activities, reporting, emergency work orders, and continuous improvement of processes and services.

Requirements

Requires 3–5 years of relevant facility management or vendor management experience, along with organizational, project planning, communication, analytical, and process-management skills. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI; no license or professional accreditation is required.

Skills

Facility Management
Vendor Management
Work Order Management
Financial Oversight
Invoice Review
Client Service Management
Regulatory Compliance
Quality Compliance
Reporting and Analysis
Process Improvement
Project Planning
Technical Writing
Communication
Training and Presentations
Analytical Problem-Solving
Microsoft Excel, PowerPoint, Word, and Power BI

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Vendor Quotes
Invoice Processing
Oracle
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Financial Oversight
Client Service Management
Regulatory Compliance
Quality Compliance
Health and Safety
Fire Protection
Environmental Compliance
Key Performance Indicators
Reporting and Analysis
Quarterly Business Reviews
Process Improvement
Process Documentation
Emergency Work Orders
Continuous Improvement
Project Planning

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