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Added 21 mins ago
Senior Events and Promotions Specialist-Limited Term
Ontario Tech University
Oshawa, ON
Internship
Coordinates project timelines, vendor relationships, and creative briefing in partnership with the Project Management team, Creative Services, and Communications staff.
Added 21 mins ago
Senior Physical Security Consultant
WSP in Canada
Toronto, ON
Full-time
…industry-leading specialists, you'll provide strategic security consulting services, lead multidisciplinary project delivery, and support clients across government, transportation,…
Added 21 mins ago
Intermediate Electrical Engineer
WSP in Canada
Terrace, BC
Full-time
…supports clients across Canada with comprehensive engineering and project delivery expertise. Over decades, our team has expanded its capabilities to include economic studies, project…
Added 21 mins ago
Project Engineer - Land Development
WSP in Canada
ON · Ontario, Canada
Full-time
This Senior Project Engineer role puts you at the center of designing, shaping, and delivering transformative land development projects across the province. You’ll lead multidisciplinary…
Added 21 mins ago
Intermediate Electrical Engineer
WSP in Canada
Terrace, BC
Full-time
…supports clients across Canada with comprehensive engineering and project delivery expertise. Over decades, our team has expanded its capabilities to include economic studies, project…
Added 21 mins ago
Project Manager
WSP in Canada
Terrace, BC
Full-time
We’re excited to welcome a Project Manager / Project Engineer to our growing team in Terrace, British Columbia. In this role, you’ll support the delivery of complex, multidisciplinary heavy…
Added 21 mins ago
Project Director, Hydro & Dams
WSP in Canada
AB · Edmonton, AB
Full-time
Lead the growth of one of Canada’s most critical infrastructure sectors. As Project Director – Hydropower and Dams (Western Canada), you will play a pivotal role in shaping strategy,…
Added 21 mins ago
Senior Physical Security Consultant
WSP in Canada
Winnipeg, MB
Full-time
…industry-leading specialists, you'll provide strategic security consulting services, lead multidisciplinary project delivery, and support clients across government, transportation,…
Added 21 mins ago
Senior Physical Security Consultant
WSP in Canada
Vancouver, BC
Full-time
…industry-leading specialists, you'll provide strategic security consulting services, lead multidisciplinary project delivery, and support clients across government, transportation,…
Added 21 mins ago
JR-210934 Project Manager Senior / Delivery Lead
Customertimes
Mississauga, ON
Full-time
The client provides the Project Manager, Scrum Master, Business Analyst, and QA, and executes SIT and UAT. You own everything Customertimes delivers into that structure - which means…
Added 21 mins ago
Senior Physical Security Consultant
WSP in Canada
Halifax, NS
Full-time
…industry-leading specialists, you'll provide strategic security consulting services, lead multidisciplinary project delivery, and support clients across government, transportation,…
Added 21 mins ago
Senior Physical Security Consultant
WSP in Canada
Vancouver, BC
Full-time
…industry-leading specialists, you'll provide strategic security consulting services, lead multidisciplinary project delivery, and support clients across government, transportation,…
Added 21 mins ago
Senior Physical Security Consultant
WSP in Canada
Halifax, NS
Full-time
…industry-leading specialists, you'll provide strategic security consulting services, lead multidisciplinary project delivery, and support clients across government, transportation,…
Added 21 mins ago
Senior Physical Security Consultant
WSP in Canada
Ottawa, ON
Full-time
…industry-leading specialists, you'll provide strategic security consulting services, lead multidisciplinary project delivery, and support clients across government, transportation,…
Added 21 mins ago
Project Director, Hydro & Dams
WSP in Canada
Calgary, AB
Full-time
Lead the growth of one of Canada’s most critical infrastructure sectors. As Project Director – Hydropower and Dams (Western Canada), you will play a pivotal role in shaping strategy,…
Added 21 mins ago
Senior Physical Security Consultant
WSP in Canada
Calgary, AB
Full-time
…industry-leading specialists, you'll provide strategic security consulting services, lead multidisciplinary project delivery, and support clients across government, transportation,…
Added 21 mins ago
Customer Operations Specialist
Brady Corporation
Markham, ON
$61,500 to $77,500 CAD / year
Full-time
Maintains oversight of account integrity by monitoring vendor lead times and intervening proactively to resolve supply chain or production bottlenecks before they impact the client.
Added 21 mins ago
Project Director, Hydro & Dams
WSP in Canada
Airdrie, AB
Full-time
Lead the growth of one of Canada’s most critical infrastructure sectors. As Project Director – Hydropower and Dams (Western Canada), you will play a pivotal role in shaping strategy,…
Added 22 mins ago
Consultant
I M P Group International Inc.
Gagetown, NB · Moncton, NB · Gander, NL · Amherst, NS · Dartmouth, NS · Greenwood, NS · Halifax, NS · Hammonds Plains, NS · Sydney, NS · Western Shore, NS · Charlottetown, PE
We're growing our Professional Services team and are looking for a consultant who can combine strong problem-solving skills, client relationship management, and delivery experience to help…
Added 22 mins ago
Senior Consultant
I M P Group International Inc.
Gagetown, NB · Moncton, NB · Gander, NL · Amherst, NS · Dartmouth, NS · Greenwood, NS · Halifax, NS · Hammonds Plains, NS · Sydney, NS · Western Shore, NS · Charlottetown, PE
We’re growing our Professional Services team and are looking for an experienced consultant who can combine strategic thinking, strong client relationships, and delivery expertise to help…
Added 22 mins ago
Implementation Specialist - Jonas Reservations
Jonas Software
Markham, ON · Canada - Markham - Ontario
Full-time
…of our business including software development, professional services, customer support, and sales to help ensure our Client’s needs are being…
Added 22 mins ago
Senior Specialist, Business Development
Borden Ladner Gervais LLP (BLG)
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
Full-time
Success in this role is measured through the Senior Specialist’s contribution to lead generation (converting opportunities into new work); client relationship development (new and…
Added 22 mins ago
Technical Area Coordinator - Source Emissions Testing
Stantec
Fredericton, NB
Full-time
Stantec’s Atmospheric Environment group supports clients across Atlantic Canada and beyond with specialized air quality services, including source emissions testing, ambient monitoring,…
Added 36 mins ago
Project Manager
WSP in Canada
Terrace, BC
Full-time
We’re excited to welcome a Project Manager / Project Engineer to our growing team in Terrace, British Columbia. In this role, you’ll support the delivery of complex, multidisciplinary heavy…
Added 37 mins ago
Leak Detection Advisor
SGS
Calgary, AB
Full-time
…delivery of computational pipeline monitoring (CPM) advisory services to oil and gas pipeline clients across western Canada. Working alongside Senior Advisors and Engagement Leads, you will…

BGIS

Facility Services Manager

Peterborough, ON, Canada

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

Opportunities for Development:

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some include:

On account operational leadership,

Facility Management Office roles to support accounts,

Project Management roles to lead and execute projects,

KEY DUTIES & RESPONSIBILITIES

Safety Ownership and Regulatory Compliance:

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.

Facility Management 

Generate and dispatch service request work orders to vendors as per established process.

Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.

Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.

Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).

Run report on open work orders and checks status with the appropriate vendors.

Update WO statuses if verified to be completed or resolved during follow up.

Respond to vendor inquiries regarding workorder related issues.

Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).

Correcting information in the system, addresses, phone numbers.

Adding new vendors and locations to the system.

Finance 

Review vendor quotes for scope and price accuracy

Approve/decline quotes in BGIS system

Financial oversight of work performed for the client

Review and resolve invoice referrals/escalations.

Review and resolve invoicing errors.

Review and approve billing for tech services.

Review and approval of invoices for payment (Oracle).

Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management   

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.

Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.

Primary escalation point for taking care of any issues regarding service.

Involvement in specific Emergency workorders may need to be managed from start to end.

Requesting approvals from the client.

Participating and gathering information for QBR’s.

Reporting  

Client reporting needs as required.

Continuous Improvement 

Collaborates with stakeholders and contributes to  efficiency gains   through activities including but not limited to identifying and implementing  best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible.  Implements related enhancements for the assigned region(s)

Quality Compliance 

Execute quality & compliance team activities that support the quality compliance contractual obligations.

Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.

With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities.

Provide input for planning, development, execution and improvement of compliance-related processes and programs.

Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.

Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.

Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

KNOWLEDGE & SKILLS

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

Apply About employer

More about this job

Responsibilities

Manage day-to-day facility operations, vendor service delivery, work orders, client inquiries, quotes, invoices, and financial oversight. Support compliance and quality activities, reporting, emergency work orders, and continuous improvement of processes and services.

Requirements

Requires 3–5 years of relevant facility management or vendor management experience, along with organizational, project planning, communication, analytical, and process-management skills. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI; no license or professional accreditation is required.

Skills

Facility Management
Vendor Management
Work Order Management
Financial Oversight
Invoice Review
Client Service Management
Regulatory Compliance
Quality Compliance
Reporting and Analysis
Process Improvement
Project Planning
Technical Writing
Communication
Training and Presentations
Analytical Problem-Solving
Microsoft Excel, PowerPoint, Word, and Power BI

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Vendor Quotes
Invoice Processing
Oracle
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Financial Oversight
Client Service Management
Regulatory Compliance
Quality Compliance
Health and Safety
Fire Protection
Environmental Compliance
Key Performance Indicators
Reporting and Analysis
Quarterly Business Reviews
Process Improvement
Process Documentation
Emergency Work Orders
Continuous Improvement
Project Planning

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