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Added 5 mins ago
Project Director, Hydro & Dams
WSP in Canada
Vancouver, BC
Full-time
Lead the growth of one of Canada’s most critical infrastructure sectors. As Project Director – Hydropower and Dams (Western Canada), you will play a pivotal role in shaping strategy,…
Added 6 mins ago
Acoustics Specialist – Project Manager
Cambium Inc.
Barrie, ON · Whitby, ON · Ottawa, ON · Kingston, ON · Peterborough, ON
Full-time
…services into new markets and areas of expertise. You will lead and oversee noise and vibration assessment projects from planning through to completion, providing technical direction for…
Added 6 mins ago
Engineering Co-op Student - Water (Summer 2027) - 16 Month Term
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Full-time
Assisting the commissioning lead with startup and commissioning activities.
Added 6 mins ago
Regional Quality Assurance Specialist
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Full-time
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Added 19 mins ago
Sr. Staff Software Engineer, Inference Platform
Cerebras
Toronto, ON
Full-time
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Added 19 mins ago
Equipment Manager
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$90,000 to $120,000 CAD / year
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Added 19 mins ago
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Added 19 mins ago
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Added 19 mins ago
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Added 19 mins ago
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Cerebras
Toronto, ON
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Added 19 mins ago
Analyst Intern - Technical Services (16 months)
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Toronto, ON
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Software Engineer - Host and Network IO
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Lead cross-functional technical projects spanning multiple teams and integrating diverse software and hardware components to deliver an improved network IO solution.
Added 19 mins ago
Director Data, AI, and Specialized Business
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Lead, mentor and grow a high performing, cross regional team of data engineers, AI engineers and software developers across Toronto and the Caribbean, fostering technical excellence,…
Added 19 mins ago
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Added 19 mins ago
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Added 19 mins ago
Staff GPU Inference SDET
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Added 19 mins ago
Manufacturing Engineering Manager
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Added 19 mins ago
Sr./Staff TPM - Inference Capacity
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We're looking for an experienced Technical Program Manager to lead capacity planning and fleet strategy for our Inference Service organization. This is a highly visible role working…
Added 19 mins ago
Plant Manager-Manufacturing
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$150,000 to $190,000 CAD / year
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Lead cross-functional teams on key customers, key programs, and key process development, solving the hard technical problems and building the plant's capability and competitive advantage.
Added 19 mins ago
Chief Transformation Officer
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Canada
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Lead and coordinate LSC’s transformation portfolio, including VITA, AI, development, digital-resource modernization and virtual training.
Added 19 mins ago
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Lead the architecture and design of enterprise API management solutions using Google Apigee, including Apigee X and/or Apigee hybrid environments.
Added 19 mins ago
Service Line Leader, Data & AI
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As a Microsoft services partner, we hold ourselves to the highest standards of technical excellence. This commitment to quality is evident not only in our work but also in how we support…
Added 19 mins ago
Senior Chemist - Manufacturing
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$100,000 to $120,000 CAD / year
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In this position, you will lead the development and optimization of PVC plastisol formulations, support manufacturing operations through technical expertise, and collaborate with…
Added 19 mins ago
Maintenance Team Lead
Agrocrop Exports Ltd.
Bolton, ON
$38 to $50 CAD / hour
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The Maintenance Lead is the senior hands-on technical authority on the floor, keeping Agrocrop packaging, process and utility equipment running safely, reliably and to food-safety…
Added 19 mins ago
Senior Java Developer (Kafka/API)
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Toronto, ON
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…development experience. The successful candidate will have strong technical and problem-solving skills and will show initiative, be accountable for…

BGIS

Facility Services Manager

London, ON, Canada

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

Opportunities for Development:

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some include:

On account operational leadership,

Facility Management Office roles to support accounts,

Project Management roles to lead and execute projects,

KEY DUTIES & RESPONSIBILITIES

Safety Ownership and Regulatory Compliance:

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.

Facility Management 

Generate and dispatch service request work orders to vendors as per established process.

Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.

Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.

Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).

Run report on open work orders and checks status with the appropriate vendors.

Update WO statuses if verified to be completed or resolved during follow up.

Respond to vendor inquiries regarding workorder related issues.

Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).

Correcting information in the system, addresses, phone numbers.

Adding new vendors and locations to the system.

Finance 

Review vendor quotes for scope and price accuracy

Approve/decline quotes in BGIS system

Financial oversight of work performed for the client

Review and resolve invoice referrals/escalations.

Review and resolve invoicing errors.

Review and approve billing for tech services.

Review and approval of invoices for payment (Oracle).

Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management   

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.

Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.

Primary escalation point for taking care of any issues regarding service.

Involvement in specific Emergency workorders may need to be managed from start to end.

Requesting approvals from the client.

Participating and gathering information for QBR’s.

Reporting  

Client reporting needs as required.

Continuous Improvement 

Collaborates with stakeholders and contributes to  efficiency gains   through activities including but not limited to identifying and implementing  best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible.  Implements related enhancements for the assigned region(s)

Quality Compliance 

Execute quality & compliance team activities that support the quality compliance contractual obligations.

Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.

With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities.

Provide input for planning, development, execution and improvement of compliance-related processes and programs.

Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.

Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.

Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

KNOWLEDGE & SKILLS

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage day-to-day facility operations, vendor relationships, work orders, client inquiries, service escalations, quotes, and invoices. Support compliance and quality activities, reporting, and continuous improvement of processes and service delivery.

Requirements

Requires 3–5 years of relevant facility or vendor management experience, strong organizational, analytical, communication, and problem-solving skills, and the ability to work with complex processes with minimal supervision. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI; no license or professional accreditation is required.

Skills

Facility Management
Vendor Management
Work Order Management
Financial Oversight
Invoice Review
Client Service Management
Regulatory Compliance
Quality Compliance
Reporting and Analysis
Process Improvement
Project Planning
Technical Writing
Communication
Training and Presentations
Problem-Solving
Microsoft Excel, PowerPoint, Word, and Power BI

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Vendor Quotes
Invoice Processing
Financial Oversight
Client Service Management
Emergency Work Orders
Key Performance Indicators
Regulatory Compliance
Health and Safety
Fire Protection
Quality Compliance
Contractual Obligations
Process Improvement
Continuous Improvement
Best Practices
Sustainable Practices
Reporting and Analysis
Quarterly Business Reviews
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Oracle
Technical Writing
Project Planning
Data Verification

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