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Added 15 mins ago
Sales Manager
Steele Auto Group
NS · Halifax, NS
Full-time
As Sales Manager, you will lead the day-to-day operations of the Sales Department across both new and pre-owned vehicle sales, working closely with dealership leadership to drive…
Added 15 mins ago
Retail Shift Leader
Canna Cabana
Kitchener, ON · Ira Needles, Kitchener, ON
$19 to $21 CAD / hour
Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 15 mins ago
Customer Experience Leader - Regina, SK
Indigo Books & Music
Regina, SK
$16.35 to $24.55 CAD / hour
Full-time
The Customer Experience Leader is the execution lead of all customer programs and results. This position role models and coaches to create a high-performance, customer-focused environment…
Added 29 mins ago
Analyst Online Customer Experience (Contract) – Future Opportunities
The Home Depot Canada
Toronto, ON
Other
Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable…
Added 29 mins ago
DIRECTEUR ADJOINT DE MAGASIN, VENTES SPÉCIALES
The Home Depot Canada
Regina, SK
Full-time
Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
Added 29 mins ago
analyste, Expérience de magasinage du client en ligne (Canada)
The Home Depot Canada
Toronto, ON
Other
Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable…
Added 29 mins ago
Assistant Store Manager - 7052 Regina
The Home Depot Canada
Regina, SK
Full-time
Customers are acknowledged, Customer project needs are met, complaints are resolved, service is quick and efficient, store is properly stocked)
Added 29 mins ago
Head Cashier Part Time - 7222 Fort Saskatchewan
The Home Depot Canada
Fort Saskatchewan, AB
Part-time
…through scheduling and providing first level of escalation for customer…
Added 29 mins ago
concepteur, Expérience d’utilisateur (Canada)
The Home Depot Canada
Toronto, ON
Full-time
At The Home Depot Canada we are dedicated to customer service and are on a mission to provide the best interconnected shopping experience to our customers.
Added 29 mins ago
UX Designer
The Home Depot Canada
Toronto, ON
Full-time
At The Home Depot Canada we are dedicated to customer service and are on a mission to provide the best interconnected shopping experience to our customers.
Added 29 mins ago
Automotive Detailer - Car Washer - Milton
Enterprise
Milton, ON
Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 29 mins ago
(CAN) Front End Team Lead
Walmart Canada
Flin Flon, MB
Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 29 mins ago
Store Manager
L'Équipeur
Rimouski, QC
Full-time
Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Added 30 mins ago
Outside Sales (Design Consultant) | $150K+ First Year Potential
Dunn Group
Kelowna, BC
Contract
About Renewal by Andersen: Renewal by Andersen, the full-service window and door replacement division of North America’s most recognized industry leader, offers premium products backed by…
Added 30 mins ago
Outside Sales (Design Consultant) | $150K+ First Year Potential
Dunn Group
Kamloops, BC
Contract
About Renewal by Andersen Renewal by Andersen, the full-service window and door replacement division of North America’s most recognized industry leader, offers premium products backed by…
Added 45 mins ago
Assistant Manager- Stoney Creek
Scotiabank
ON · Stoney Creek, ON
As the Assistant Manager Trainee, you will lead and oversee the overall success of the Retail Sales and Customer Service teams in a Canadian Bank branch. You will work to ensure business…
Added 45 mins ago
Gatehouse / Yard Security Associate
J.D. Irving, Limited
St. John's, NL
Part-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 59 mins ago
Thrift Store Clerk
The Salvation Army in Canada
North Bay, ON
Part-time
The Thrift Store Clerk provides service to customers, sort incoming products and assists in the ongoing retail operations of The Salvation Army North Bay Thrift Store.
Added 59 mins ago
Store Crew
7-Eleven
Sicamous, BC
Internship
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…
Added 59 mins ago
Automotive Detailer - Car Washer - Victoria
Enterprise
Victoria, BC
Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 59 mins ago
Data Analyst, International Transportation
Canadian Tire Corporation
Mississauga, ON
Full-time
…Canada. The Data Analyst will support their Manager and Team Lead to manage all aspects of Ocean Transport operations including optimization of carrier allocation, forecasting, tracking of…
Added 59 mins ago
Assistant Store Leader (Assistant Manager)
7-Eleven
Crossfield, AB
Full-time
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 59 mins ago
Vans: Supervisor - Crossiron Mills
Vans
Rocky View No 44, AB · Rocky View County, AB
$19.5 to $27.72 CAD / hour
Full-time
As a Supervisor, you play a key role in supporting the store’s leadership team and driving abets-in-class customer experience. You will lead by example, coach and develop associates, and…
Added 59 mins ago
Automotive Detailer - Full Time - Thunder Bay
Enterprise
Thunder Bay, ON
Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 59 mins ago
Store Crew
7-Eleven
St. Catharines, ON
Internship
…the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training…

BGIS

Facility Services Manager

Sudbury, ON, Canada

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

Opportunities for Development:

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some include:

On account operational leadership,

Facility Management Office roles to support accounts,

Project Management roles to lead and execute projects,

KEY DUTIES & RESPONSIBILITIES

Safety Ownership and Regulatory Compliance:

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated by BGIS Health Safety and Environment Teams and enforced by law.

Facility Management 

Generate and dispatch service request work orders to vendors as per established process.

Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.

Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor.

Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #).

Run report on open work orders and checks status with the appropriate vendors.

Update WO statuses if verified to be completed or resolved during follow up.

Respond to vendor inquiries regarding workorder related issues.

Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations).

Correcting information in the system, addresses, phone numbers.

Adding new vendors and locations to the system.

Finance 

Review vendor quotes for scope and price accuracy

Approve/decline quotes in BGIS system

Financial oversight of work performed for the client

Review and resolve invoice referrals/escalations.

Review and resolve invoicing errors.

Review and approve billing for tech services.

Review and approval of invoices for payment (Oracle).

Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management   

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.

Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals.

Primary escalation point for taking care of any issues regarding service.

Involvement in specific Emergency workorders may need to be managed from start to end.

Requesting approvals from the client.

Participating and gathering information for QBR’s.

Reporting  

Client reporting needs as required.

Continuous Improvement 

Collaborates with stakeholders and contributes to  efficiency gains   through activities including but not limited to identifying and implementing  best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible.  Implements related enhancements for the assigned region(s)

Quality Compliance 

Execute quality & compliance team activities that support the quality compliance contractual obligations.

Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.

With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities.

Provide input for planning, development, execution and improvement of compliance-related processes and programs.

Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.

Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.

Comply with all company policies and procedures and adhere to company standards.

Other duties as assigned.

KNOWLEDGE & SKILLS

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.
BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage day-to-day facility operations, vendor relationships, work orders, client inquiries, service escalations, quotes, and invoices. Support compliance and quality activities, reporting, emergency work orders, and continuous improvement of processes and service delivery.

Requirements

Requires 3–5 years of relevant facility management or vendor management experience, along with organizational, project planning, communication, analytical, and problem-solving skills. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI, and understand relevant compliance requirements; no license or professional accreditation is required.

Skills

Facility Management
Vendor Management
Work Order Management
Financial Oversight
Invoice Review
Client Service Management
Regulatory Compliance
Quality Compliance
Reporting and Analysis
Project Planning
Process Improvement
Analytical and Problem-Solving Skills
Technical Writing
Communication
Training and Presentation
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Vendor Quotes
Invoice Processing
Oracle
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Financial Oversight
Client Service Management
Emergency Work Orders
Quality Compliance
Regulatory Compliance
Health and Safety
Environmental Compliance
Fire Protection
Key Performance Indicators
Quarterly Business Reviews
Reporting and Analysis
Process Improvement
Process Documentation
Compliance Process Capability Studies
Sustainable Practices
Integrated Facility Management

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