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Added 12 mins ago
Manager, Strategic and Academic Initiatives
The University of British Columbia
Kelowna, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…Graduate Support Administrators and works closely with the Manager, Administration and Operations, the Special Projects Manager, the Research Finance Manager; this position also works…
Added 26 mins ago
Senior Product Manager, Salesforce and Digital platforms
nesto
Canada
Full-time
You'll be embedded in the Product team, at the intersection of business operations and Nesto Cloud. Your closest partners will be Senior Salesforce Developers, who own the technical…
Added 42 mins ago
Senior Business Analyst
Fraser Health
Surrey, BC
Full-time
…Device Reprocessing services across Fraser Health. Working in an operations-focused environment, you will contribute to system implementations, upgrades, integrations, enhancements, and…
Added 1 hour ago
Licensed Practical Nurse, Access Services (Float Pool)
Providence Healthcare
Vancouver, BC
Full-time
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 1 hour ago
Manager - Diagnostic Imaging
Ross Memorial Hospital
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Full-time
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Added 1 hour ago
Cloud Security Architect
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Contract
…and define security metrics, control validation and assurance…
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IT and Cybersecurity Services Lead
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Full-time
Position Reports to: Manager, Infrastructure Management & Operations
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After Hours Program Supervisor
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Full-time
Since our founding in 1976,Enviros has been an early adopter of new evidence-based best practices and has developed and informed other leading practices.
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General Manager
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Surrey, BC
$105,000 to $115,000 CAD / year
Full-time
to the Director, the General Manager (GM) is accountable for managing and
Added 2 hours ago
Manager, Strategic and Academic Initiatives
University of British Columbia
Kelowna, BC · UBCO | Arts Building (ART)
$7,158.42 to $10,292.25 CAD / month
Full-time
…Graduate Support Administrators and works closely with the Manager, Administration and Operations, the Special Projects Manager, the Research Finance Manager; this position also works…
Added 2 hours ago
Weekend Manager, CREST Live-In Treatment
Strides Toronto
Scarborough Bluffs Park, ON
$42.71 to $49.73 CAD / hour
Part-time
…education, outreach and community support - using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child and Youth…
Added 2 hours ago
Manager, Finance and Administration, Office of the Vice Dean Indigenous Health
University of Saskatchewan
Saskatoon, SK
Primary Purpose: The Manager, Finance and Administration, Office of the Vice Dean Indigenous Health, is accountable for providing management of financial and administrative functions of the…
Added 3 hours ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Act as the primary contact and relationship manager while supporting the global strategic sourcing team to develop, prioritize, and execute “in-region” sourcing initiatives that reduce…
Added 3 hours ago
Executive Assistant
Canadian Centre on Substance Abuse
Ottawa, ON
$50,320 to $56,610 CAD / year
Full-time
Reporting to the Executive Support and Administrative Services Manager, the Executive Assistant is responsible for managing the day-to-day administrative requirements for assigned member(s)…
Added 3 hours ago
IT and Cybersecurity Services Lead
Durham Community Health Centre
Oshawa, ON
Position Reports to: Manager, Infrastructure Management & Operations
Added 3 hours ago
Manager, Customer Performance, Brand
Mastercard
Toronto, ON
Full-time
Do you have strong knowledge of investigative case management, referral intake, evidence review, customer response evaluation, and assessment support?
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Analyse de défaillance - Ingénieur métallurgiste / Failure analysis - Metallurgical engineer
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Added 3 hours ago
Manager, Liquidity Risk Measurement
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Toronto, ON
Full-time
The Manager, Liquidity Risk Measurement is a key member of the Corporate Treasury liquidity center of expertise, responsible for measurement, analysis, and reporting of RBC's consolidated…
Added 3 hours ago
Senior Residential Property Manager
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…deep care, speed, attentive service, experience, and a robust operations framework, we strive to maximize a return on investment for our clients and elevate the lives of our…
Added 3 hours ago
Analyste sénior.e, assurance qualité (Contrat de 18 mois) // Senior Quality Assurance Analyst (18- month Contract)
SSENSE
Montreal, QC
Full-time
…plateforme de commerce électronique. Au sein de l'équipe des Opérations, vous stimulerez l'excellence opérationnelle en agissant à titre de gestionnaire de produit pour les flux de travail…
Added 4 hours ago
Manager, Product Modernization, Retail Insurance
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Toronto, ON
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As Manager, Product Modernization, you will support the evolution of BMO's retail insurance products through ongoing product enhancements, customer-focused improvements, and modernization…
Added 4 hours ago
Manager, IT Governance, Risk & Compliance
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
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…across diverse business units and operational areas. The GRC Manager should also be skilled in developing risk remediation plans, driving them to completion, and maintaining ongoing…
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Educator, Wound, Ostomy & Skin Continence
Providence Healthcare
Vancouver, BC
Full-time
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 4 hours ago
Weekend Manager, CREST Live-In Treatment
Strides Toronto
Toronto, ON · Scarborough, ON
$42.71 to $49.73 CAD / hour
Internship
…education, outreach and community support - using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child and Youth…
Added 4 hours ago
Quality Assurance Manager
Mary Macleod's Shortbread
Toronto, ON
Full-time
PURPOSE: The Quality Assurance Manager is responsible for implementing, maintaining, and continuously improving the company's Food Safety and Quality Assurance System to ensure products…

BGIS

Facility Services Manager

Hamilton, ON, Canada

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

Summary

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.   

Opportunities for Development:   

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  

On account operational leadership,  
Facility Management Office roles to support accounts,
Project Management roles to lead and execute projects,

Key Duties & Responsibilities

Safety Ownership and Regulatory Compliance: 

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated byBGIS Health Safety and Environment Teams and enforced by law.

Facility Management 

Generate and dispatch service request work orders to vendors as per established process.  
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements. 
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor. 
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #). 
Run report on open work orders and checks status with the appropriate vendors. 
Update WO statuses if verified to be completed or resolved during follow up.  
Respond to vendor inquiries regarding workorder related issues. 
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations). 
Correcting information in the system, addresses, phone numbers. 
Adding new vendors and locations to the system.

Finance 

Review vendor quotes for scope and price accuracy 
Approve/decline quotes in BGIS system 
Financial oversight of work performed for the client 
Review and resolve invoice referrals/escalations. 
Review and resolve invoicing errors. 
Review and approve billing for tech services. 
Review and approval of invoices for payment (Oracle). 
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management   

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.  
Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals. 
Primary escalation point for taking care of any issues regarding service. 
Involvement in specific Emergency workorders may need to be managed from start to end. 
Requesting approvals from the client. 
Participating and gathering information for QBR’s.

Reporting  

Client reporting needs as required.

Continuous Improvement 

Collaborates with stakeholders and contributes to  efficiency gains   through activities including but not limited to identifying and implementing  best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible.  Implements related enhancements for the assigned region(s)

Quality Compliance 

Execute quality & compliance team activities that support the quality compliance contractual obligations.  
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.  
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities.  
Provide input for planning, development, execution and improvement of compliance-related processes and programs.  
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc. 
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.  
Comply with all company policies and procedures and adhere to company standards.  
Other duties as assigned.

Knowledge & Skills

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage day-to-day facility operations, vendor service requests, work orders, client communications, and financial processes, including quote and invoice review. Support regulatory and contractual compliance, reporting, quality activities, and continuous improvement initiatives in collaboration with BGIS and client teams.

Requirements

Requires 3–5 years of relevant experience in facility or vendor management, along with organizational, project planning, communication, analytical, and problem-solving skills. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI, and understand relevant compliance requirements; no license or professional accreditation is required.

Skills

Facility Management
Vendor Management
Organizational Skills
Project Planning
Project Management
Technical Writing
Written Communication
Verbal Communication
Training
Presentation Skills
Analytical Skills
Problem-Solving
Process Analysis
Compliance Management
Microsoft Excel
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Vendor Quotes
Invoice Review
Financial Oversight
Client Service Management
Emergency Work Orders
Key Performance Indicators
Quality Compliance
Regulatory Compliance
Health And Safety
Fire Protection
Environmental Compliance
Continuous Improvement
Process Documentation
Process Capability Studies
Best Practices
Sustainable Practices
Client Reporting
Quarterly Business Reviews
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Power BI
Oracle

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