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Added 19 mins ago
Operations Manager
Tandet
Toronto, ON · Greater Toronto Area, Canada
Full-time
We are seeking an experienced and forward-thinking Operations Manager to lead our Hamilton transportation operation. This role is ideal for a transportation professional with strong…
Added 50 mins ago
AZ/DZ Driver
Markstone Landscaping
Mississauga, ON
Full-time
Reporting to the Operations Manager, the AZ Driver is responsible for the safe and efficient transport of equipment, materials, and vehicles between local job sites, yards, and suppliers…
Added 50 mins ago
AZ/DZ Driver
Markstone Landscaping
Kitchener, ON
Full-time
Reporting to the Operations Manager, the AZ Driver is responsible for the safe and efficient transport of equipment, materials, and vehicles between local job sites, yards, and suppliers…
Added 50 mins ago
Service Advisor
Tirecraft
Waterloo, ON
$22 to $28 CAD / hour
Full-time
Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
Added 50 mins ago
Service Advisor
Tirecraft
Port Hope, ON
$22 to $28 CAD / hour
Full-time
Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
Added 50 mins ago
Service Advisor
Tirecraft
Peterborough, ON
$22 to $28 CAD / hour
Full-time
Take all “service calls” telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
Added 1 hour ago
Glazing Service Superintendent
Flynn Group of Companies
Winnipeg, MB
Full-time
· Daily review with Service Manager on project and billing progress
Added 1 hour ago
Delivery Driver (G Class)
Battlefield Equipment Rentals
Greater Napanee, ON · Napanee, ON
Full-time
Maintain ongoing communication with dispatch regarding schedules, delivery updates, and route changes.
Added 1 hour ago
Glazing Service Superintendent
Flynn Group of Companies
Winnipeg, MB
Full-time
· Daily review with Service Manager on project and billing progress
Added 1 hour ago
Service Administrator
Alta Equipment Group
Burlington, ON
Providing assistance to our dispatch office to take customer calls as backup
Added 3 hours ago
Foreman - Heavy Equipment Technician - Construction & Forestry (Windsor)
Brandt Group of Companies
Oldcastle, ON
Full-time
The successful applicant for this position will be responsible for the daily organization and dispatch of technicians, providing quality repair work for the Service Department, advising and…
Added 7 hours ago
Account Manager Team Lead
Zen Educate
Vancouver, BC
$85,000 to $100,000 CAD / year
Full-time
Mastery of managing a portfolio of customer accounts: At least 3 years in a Customer Success Manager or Account Manager role and 6 mo+ of peer leadership
Added 13 hours ago
Service Coordinator - Sherwood Park Hyundai
AutoCanada Inc.
Sherwood Park, AB
$19 to $23 CAD / hour
Full-time
Assisting the Service Manager with the day-to-day operations of the Service Department, helping to manage client inquires and concerns.
Added 15 hours ago
Delivery Driver / Warehouse Associate
Fire & Flower Inc.
Saskatoon, SK
Communicate effectively with dispatch regarding delivery status, delays, or issues
Added 15 hours ago
Driver I
Superior Plus Propane Talent Acquisition
Red Deer, AB
Maintain equipment to the highest level of safety standards, reporting any mechanical issues to the Fleet Manager/Dispatcher. Conduct and, if applicable document, pre and post vehicle…
Added 16 hours ago
Lead Data Manager for Clinical Trials
PSI CRO
Mississauga, ON
$130,000 to $150,000 CAD / year
Full-time
The Lead Data Manager will be responsible for all data management activities in large, complex studies under general supervision, or working under minimal supervision on data management…
Added 16 hours ago
Truck Driver Class 5
Kent Building Supplies
Atholville, NB
Full-time
Maintain contact with dispatch and work to resolve any issues
Added 17 hours ago
Operations Manager
NOVO Health Services
Richmond, BC
Full-time
NOVO Health Services is seeking a strategic and experienced Operations Manager to lead courier and trucking operations across our New Hampshire market, ensuring safe, efficient, and…
Added 17 hours ago
Automotive Service Technician (Subaru of Brampton)
Performance Auto Group
Brampton, ON
Retrieve repair orders from dispatch on a timely basis.
Added 17 hours ago
Operations Manager
NOVO Health Services
Burlington, ON
Full-time
NOVO Health Services is seeking a strategic and experienced Operations Manager to lead courier and trucking operations across our New Hampshire market, ensuring safe, efficient, and…
Added 17 hours ago
Area Manager - West Toronto
A Hiring Company
Toronto, ON · Scarborough, ON
Full-time
The Area Manager’s overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, and manage the reciprocal relationship between staff and…
Added 18 hours ago
Area Manager - West Toronto
Strathmore Landscape Contractors
Toronto, ON
Temporary
The Area Manager’s overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, and manage the reciprocal relationship between staff and…
Added 18 hours ago
Utility Courier
Purolator
New Liskeard, ON
Resolve problems as they arise while on the road in collaboration with Dispatch and customers
Added 18 hours ago
Dispatcher
Trimac Transportation
Edmonton, AB
Full-time
Reporting to the Dispatch Manager, the Dispatcher will be responsible for communicating the load plan to drivers and customers while also ensuring that all customer requirements are met. An…
Added 18 hours ago
Dispatcher
RONA
Toronto, ON · Etobicoke, ON
Full-time
Communicate staffing and equipment requirements to manager and handle daily operations (calls, emails)

BGIS

Facility Services Manager

London, ON, Canada

Pay: This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Apply by: Oct 23, 2026
Experience: 3-5 years of relevant experience in Facility Management or Vendor Management.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

Summary

The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and analysis; and assists in the review, development and implementation of related processes and initiatives. 

This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.   

Opportunities for Development:   

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles.  Success in the role offers Team Members the opportunity to explore various roles – some include:  

On account operational leadership,  
Facility Management Office roles to support accounts,
Project Management roles to lead and execute projects,

Key Duties & Responsibilities

Safety Ownership and Regulatory Compliance: 

Comply with all internal and external requirements including but not limited to environmental, health and safety, fire protection and mandated byBGIS Health Safety and Environment Teams and enforced by law.

Facility Management 

Generate and dispatch service request work orders to vendors as per established process.  
Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements. 
Review Work Orders – ensure that all work orders dispatched to the FM are closed out or reassigned to technician or vendor. 
Perform inspection of work orders closed by vendors and ensure complete/accurate closeout details are provided (e.g. cost, work completed, equipment tag #). 
Run report on open work orders and checks status with the appropriate vendors. 
Update WO statuses if verified to be completed or resolved during follow up.  
Respond to vendor inquiries regarding workorder related issues. 
Respond to Client inquiries regarding current or past workorders (Status of the work, Issues/warranty, escalations). 
Correcting information in the system, addresses, phone numbers. 
Adding new vendors and locations to the system.

Finance 

Review vendor quotes for scope and price accuracy 
Approve/decline quotes in BGIS system 
Financial oversight of work performed for the client 
Review and resolve invoice referrals/escalations. 
Review and resolve invoicing errors. 
Review and approve billing for tech services. 
Review and approval of invoices for payment (Oracle). 
Respond to vendor inquiries regarding invoicing-related matters.

Client / Service Management   

Make and receive calls/emails from the vendors and clients for follow ups on workorder status, creation or cancellation.  
Act as main point of contact for work orders – i.e. technicians that reach out for approvals, questions and issues, vendors that need further information or approvals. 
Primary escalation point for taking care of any issues regarding service. 
Involvement in specific Emergency workorders may need to be managed from start to end. 
Requesting approvals from the client. 
Participating and gathering information for QBR’s.

Reporting  

Client reporting needs as required.

Continuous Improvement 

Collaborates with stakeholders and contributes to  efficiency gains   through activities including but not limited to identifying and implementing  best practices; reviewing, refining and/or developing, implementing processes, technologies and sustainable practices, and leveraging self-perform wherever possible.  Implements related enhancements for the assigned region(s)

Quality Compliance 

Execute quality & compliance team activities that support the quality compliance contractual obligations.  
Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.  
With guidance, assist in the review of related processes by conducting compliance process capability studies to identify, improve and correct process inefficiencies and inaccuracies; review process documentations and speak with relevant stakeholders to understand and identify process improvement opportunities.  
Provide input for planning, development, execution and improvement of compliance-related processes and programs.  
Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc. 
Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. Work with those teams to resolve any identified issues.  
Comply with all company policies and procedures and adhere to company standards.  
Other duties as assigned.

Knowledge & Skills

3-5 years of relevant experience in Facility Management or Vendor Management.
Demonstrated organizational, project planning and management skills.
Technical writing skills.
Good writing and verbal communication skills.
Good training and presentation skills.
Strong analytical and problem-solving skills.
Ability to develop, analyze and understand complex processes.
Sound judgment skills based on observation of objective evidence.
Ability to perform with minimum direct supervision.
Understanding of compliance requirements of relevant external organizations.
Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

None Required.

This is a regular, full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for a future vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Manage day-to-day facility operations, vendors, work orders, client service requests, and related financial activities, including quotes and invoices. Support regulatory and quality compliance, reporting, emergency work orders, and continuous improvement initiatives in collaboration with BGIS and client stakeholders.

Requirements

Requires 3–5 years of relevant experience in facility or vendor management, along with organizational, project planning, communication, analytical, and problem-solving skills. Candidates should be proficient in Microsoft Excel, PowerPoint, Word, and Power BI, and understand relevant compliance requirements; no license or professional accreditation is required.

Skills

Facility Management
Vendor Management
Work Order Management
Financial Oversight
Invoice Review
Client Service Management
Regulatory Compliance
Quality Compliance
Process Improvement
Data Analysis
Reporting
Project Planning
Technical Writing
Communication
Training and Presentation
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Facility Management
Vendor Management
Work Orders
Service Requests
Client Service Management
Financial Oversight
Vendor Quotes
Invoice Review
Oracle
Regulatory Compliance
Quality Compliance
Health And Safety
Environmental Compliance
Fire Protection
Process Improvement
Continuous Improvement
Data Verification
Reporting
Data Analysis
Power BI
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Emergency Work Orders
Key Performance Indicators
Facility Operations
Compliance Process Capability Studies

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