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Added 32 mins ago
NR
Program Specialist
Niagara Region
ON · Niagara, ON
- Full-time
…recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Benefit from the best Medical Office Assistant (MOA) to physician ratio, providing seamless workflow and efficiency.
Added 1 hour ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 3 hours ago
IG
Bilingual Payroll Specialist
Insight Global
Montreal, QC
- Full-time
Insight Global is hiring a permanent Bilingual Payroll Specialist for a top client in the Payroll and HR Solutions industry. This is an excellent opportunity for an early-career payroll…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…provider‑to‑MOA ratio is maintained, along with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…provider‑to‑MOA ratio is maintained, along with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…provider‑to‑MOA ratio is maintained, along with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also…
Added 3 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…provider‑to‑MOA ratio is maintained, along with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also…
Added 3 hours ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
…independently within Chilliwack General Hospital utilizing office space rented from the health authority. The decision to base the clinic in the hospital was made to facilitate more…
Added 3 hours ago
TI
Information Technology Specialist
T-Maxx International
Toronto, ON · North York, ON
- Full-time
They are looking for an experienced IT Specialist to support the full lifecycle of SAP project implementations (including research, blueprint design, configuration, testing, and go-live…
Added 4 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 4 hours ago
H
Indigenous Relations & Business Development Specialist
Houle
Burnaby, BC
- Full-time
We are recruiting for an Indigenous Relations & Business Development Specialist to join our Burnaby head office.
Added 4 hours ago
SG
People & Culture Coordinator
SJ Group
Toronto, ON
- Full-time
Headquartered in Singapore, the Group brings together specialist businesses across architecture, engineering, design and consultancy, including AETOS, Atelier Ten, B+H, KTP, Prostruct,…
Added 4 hours ago
IS
Atlassian Specialist
InSync Systems
AB · Greater Edmonton Metropolitan Area
- Contract
We are seeking an experienced Atlassian Specialist with strong expertise in Confluence and the broader Atlassian ecosystem. The successful resource will provide technical expertise in the…
Added 4 hours ago
C
Infirmière Gestionnaire de Cas Bilingue/ Bilingual Nurse Case Manager -15-Month
Cencora
Victoria, BC · Quebec, QC
- Full-time
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Added 4 hours ago
P
E-Commerce Operations Specialist
Pergolux
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
As our E-Commerce Operations Specialist, you will drive the day-to-day operational excellence and health of our US storefront, ensuring seamless user experiences, catalog precision, and…
Added 5 hours ago
SH
Patient Navigator (Nurse IV)
Shared Health-Soins Communs
Portage la Prairie, MB
- Full-time
who provides guidance and support to patients and families through their entire cancer
Added 5 hours ago
Patient Navigator (Nurse IV)
Winnipeg Regional Health Authority
MB · To Be Determined, MB
who provides guidance and support to patients and families through their entire cancer
Added 5 hours ago
UO
Exercise Physiologist, Physiology & Pharmacology
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Calgary, AB
- Full-time
Candidates that are currently certified for Advanced Cardiac Life Support (ACLS), Clinical Exercise Specialist (ACSM CES) or Clinical Exercise Physiologist (ACSM or CSEP CEP) will receive…
Added 6 hours ago
BT
Senior Manager Level 3
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Owen Sound, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 6 hours ago
BT
Articling Student
Baker Tilly Canada
Victoria, BC
- Internship
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BT
Senior Manager
Baker Tilly Canada
Walkerton, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 6 hours ago
DC
International Enrolment Operations Coordinator
Douglas College
New Westminster, BC
- Full-time
…Regulatory Compliance, the International Enrolment Operations Specialist liaises with Associate Deans, Directors, faculty Chairs, a variety of internal academic departments, and the…
Added 7 hours ago
CM
Therapy Support Assistant
CASA Mental Health
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- Full-time
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Added 7 hours ago
EN
Spécialiste ventes terrain et événements
Evive Nutrition
Brossard, QC
- Full-time
New Opportunity at EviveField Sales & Events Specialist

BGIS

IT Support Specialist

Markham, ON, Canada

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum.
Job type: Full-time
Experience: 2+ years of experience in a desktop support, IT support, or comparable role.
Posting language: English
Posted: Oct 29, 2026

Original job description

SUMMARY

The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and effective support for hardware, software, network, and application-related issues while delivering an exceptional customer experience.

The successful candidate is highly customer-focused, demonstrates a strong sense of ownership, and is committed to resolving issues efficiently while ensuring customers feel supported, informed, and valued throughout the support process.

The representative is expected to take ownership of the customer experience from initial contact through resolution or appropriate escalation. They proactively communicate issue status, coordinate effective handoffs when required, and ensure customers receive a seamless support experience.

In addition to support responsibilities, the representative assists with the creation and delivery of user training, end-user communications, knowledge articles, system documentation, and user acceptance testing (UAT) activities for new applications, system enhancements, and technology initiatives. This includes helping users adopt new technologies, validating system functionality, identifying usability issues, and ensuring solutions meet business and customer needs.

This role requires a strong commitment to customer obsession, continuous improvement, and collaboration to ensure every interaction contributes to a positive and productive user experience

KEY DUTIES & RESPONSIBILITIES

Customer Support & Incident Management

Serve as the first point of contact for IT support requests received by phone, email, chat, and self-service portals.
Respond to incidents and service requests in a timely, professional, and customer-focused manner.
Diagnose, troubleshoot, and resolve Level 1 hardware, software, application, account access, single sign-on and network connectivity issues.
Record, categorize, prioritize, and track incidents and requests leveraging respective organization's IT Service Management (ITSM) platform.
Escalate unresolved or complex issues to appropriate support teams while maintaining ownership and accountability for the customer experience.
Monitor ticket queues and ensure service level agreements (SLAs) are consistently met.
Collaborates with other support groups (e.g. BGIS Corp IT, etc) to help resolve support requests when required.

Customer Experience & Customer Obsession

Deliver exceptional customer service by demonstrating professionalism, empathy, patience, and responsiveness in every interaction.
Take ownership of customer issues from initial contact through resolution, ensuring customers receive timely updates and follow-up.
Communicate technical information in clear, user-friendly language.
Perform warm handoffs when transferring issues to other support teams to ensure a seamless customer experience.
Proactively identify and address customer concerns before they escalate.
Build trust and confidence with users by consistently meeting commitments and following through on actions.
Champion a customer-obsessed culture by continuously seeking opportunities to improve the user experience.

User Training & Communications

Assist in the development and delivery of end-user training sessions, workshops, and onboarding activities.
Create and maintain user guides, quick reference materials, FAQs, and knowledge base articles.
Support the development and distribution of IT communications, including service announcements, outage notifications, system updates, and awareness campaigns.
Promote technology adoption by proactive user outreach and educating users on system features, best practices, and available support resources.
Gather user feedback and recommend improvements to training materials and communication strategies.

Testing & Quality Assurance

Participate in User Acceptance Testing (UAT) for new applications, system enhancements, upgrades, and technology initiatives.
Execute test scripts, document results, and identify defects or usability issues.
Validate that solutions meet business requirements and user expectations.
Collaborate with technical teams and business stakeholders to resolve issues identified during testing activities.
Assist in validating production deployments and post-release functionality.

Account & Technology Support

Provision, modify, and decommission user accounts and system access in accordance with security and compliance requirements.
Support workstation deployments, software installations, equipment setup, and mobile device configuration.
Assist with user onboarding and offboarding activities.
Maintain accurate asset inventory and support records where required.

Documentation & Continuous Improvement

Maintain detailed and accurate ticket documentation and troubleshooting notes, tracking of key Account IT registers e.g. (User Access, Shared Mailboxes, Connected SSO domains)
Contribute to the creation and maintenance of support procedures and knowledge management resources.
Identify recurring issues and recommend process, system, or service improvements.
Participate in team meetings, training sessions, and continuous improvement initiatives.
Stay current with supported technologies, applications, and customer service best practices.

Collaboration & Teamwork

Work collaboratively with IT teams, business stakeholders, vendors, and customers to resolve issues and improve service delivery.
Support project activities as required, including testing, communications, deployment, and user readiness activities.
Share knowledge and best practices with colleagues to improve overall team effectiveness.
Demonstrate a positive, customer-centric attitude and contribute to a culture of accountability, collaboration, and continuous improvement.

Collaboration & Teamwork

Own the customer experience, not just the request/ticket.
Ensure customers never have to chase updates or repeat information.
Focus on outcomes and successful resolution rather than simply closing tickets.
Deliver every interaction with professionalism, empathy, urgency, and accountability.
Consistently seek opportunities to exceed customer expectations and improve satisfaction.

KNOWLEDGE & SKILLS

MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET).
JOB-RELATED EXPERIENCE: More than one year up to three years.
2+ years of experience in a desktop support, IT support, or comparable role.
Highly developed troubleshooting/problem solving skills.
Excellent customer service skills.
Excellent written and verbal communication skills (English).
Knowledge of the latest Windows operating systems.
Knowledge supporting Windows applications (Word, Excel, Outlook, Teams, Internet Explorer/Edge/Chrome, etc.).
Knowledge of Microsoft Active Directory and/or Entra ID.
Knowledge of IT security practices
Knowledge of Microsoft Azure and/or AWS is nice to have.
Knowledge of macOS is nice to have.
Works well independently or in a team setting, under pressure and within time constraints.
Ability to prioritize competing priorities appropriately.
Demonstrates proficiency using Microsoft applications (Word, Excel).
Proficiency using any help desk, facilities management or CMMS technologies, an asset.

Licenses and/or Professional Accreditation

None required.

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

The IT Support Specialist serves as the primary point of contact for technical assistance, managing incidents and service requests across hardware, software, and network systems. Additionally, the role involves creating user training materials, conducting system testing, and ensuring a seamless customer experience through proactive communication.

Requirements

Candidates must have a community college diploma or equivalent and at least two years of experience in a desktop or IT support role. Proficiency in Windows environments, Active Directory, and strong troubleshooting and customer service skills are required.

Skills

IT Support
Troubleshooting
Customer Service
Hardware Support
Software Support
Network Connectivity
Active Directory
Entra ID
Windows Operating Systems
ITSM
User Training
Technical Documentation
User Acceptance Testing
Account Provisioning
Communication Skills
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

IT Support Specialist
Hardware
Software
Network
ITSM
Windows
Active Directory
Entra ID
UAT
Troubleshooting
Customer Experience
Knowledge Base
Onboarding
Asset Inventory
Azure
AWS
macOS
Microsoft Office
Help Desk
CMMS
Technical Support
Incident Management
Service Level Agreements
System Documentation
User Training

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