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Added 29 mins ago
HQ
Applications Scientist, Structural Biology
High Q Technologies
ON · Ontario, Canada
- $80,000 to $110,000 CAD / year
- Full-time
You will also support customers who operate a FATHOM system in their own laboratory, helping them design experiments and interpret results.
Added 29 mins ago
SI
Java Developer
Smart IT Frame LLC
Mississauga, ON
- Full-time
…frontend and other services Collaborate with DevOps teams to support CICD pipelines and automate deployments Troubleshoot and resolve production issues to maintain high system availability…
Added 29 mins ago
KI
Digital Content Marketing Intern
Kat International Wellness
Toronto, ON · Greater Toronto Area, Canada
- Internship
Founded by award-winning women’s health & wellness coach and hormone imbalance specialist Kat Ostroumova, we support busy, high-performing women navigating hormonal health concerns, healthy…
Added 29 mins ago
O
Process Specialist
Olymel
Boucherville, QC
- Full-time
The Process Specialist is responsible for innovating and developing production processes, production lines, and equipment that meet customer requirements and project constraints, with the…
Added 29 mins ago
W
BIM Coordinator
WalterFedy
AB · Edmonton, AB
- Full-time
…Digital Practice Manager on various projects, while providing support to our Architecture and Engineering disciplines, predominantly to our Mechanical Engineering production team as…
Added 31 mins ago
Medical Director Veterinarian
VetStrategy / Daubigny
Mississauga, ON
This is an opportunity for an experienced specialist or emergency veterinarian who is passionate about clinical excellence, mentorship, and building high-performing medical teams. As…
Added 59 mins ago
P
M365 Specialist
Prophix
Toronto, ON · Etobicoke, ON
- $80,000 to $113,000 CAD / year
- Full-time
As an M365 Specialist, you are the single owner of Prophix's Microsoft 365 tenant, accountable for its security, compliance, and day-to-day health for employees across North America,…
Added 59 mins ago
SI
Java Backend Developer
Smart IT Frame LLC
Mississauga, ON
- Full-time
…frontend and other services Collaborate with DevOps teams to support CICD pipelines and automate deployments Troubleshoot and resolve production issues to maintain high system availability…
Added 1 hour ago
LF
Partner Operations Specialist / Spécialiste des opérations partenaires (Claims/Réclamations)
LGM Financial Services
Vancouver, BC
- Full-time
The Partner Operations Specialist manages complex escalations arising from claims adjudication and contract administration, including customer, dealership, OEM, legal and consumer matters.…
Added 1 hour ago
AD
Reliability Specialist, Cranes Maintenance
ArcelorMittal Dofasco
Hamilton, ON
- Full-time
(Senior Coordinator / Specialist / Senior Specialist)
Added 1 hour ago
CI
Ingénieur(e) mécanique intermédiaire / Intermediate Mechanical Engineer
Calian in Space & Technology
Vaudreuil-Dorion, QC
- Full-time
…participera à la conception, à l’analyse, au développement, à la production, à la maintenance et à l’amélioration de systèmes d’antennes de grande envergure. Les projets comprendront…
Added 1 hour ago
TC
IT Asset Specialist
TMC Canada
Montreal, QC
- Full-time
Support risk and control self-assessments, audits, regulatory reviews, control testing, issues management and remediation validation by providing clear documentation and defensible evidence.
Added 1 hour ago
CC
Automotive HVAC product engineer
Crestline Coach Ltd.
Saskatoon, SK
- Full-time
…Saskatoon. This role will serve as Crestline’s subject-matter specialist for automotive HVAC systems and support HVAC design requirements across multiple vehicle-development…
Added 1 hour ago
CE
Airframe Materials and Process Specialist
Capgemini Engineering
Mirabel, QC
- Full-time
Capgemini Engineering is looking for an Intermediate Airframe Materials & Processes (M&P) Specialist to support a commercial aircraft program in Mirabel.
Added 1 hour ago
CO
Process Documentation Specialist (2-Year Contract)
City of Markham
Markham, ON
- $83,093 to $104,793 CAD / year
- Contract
Support Workday releases, configuration changes, enhancements, and post-production updates by completing impact assessments and updating affected procedures and training materials.
Added 1 hour ago
B
IT Support Specialist
BGIS
Markham, ON
- Full-time
The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and…
Added 1 hour ago
AL
Spécialiste, expérience employé / Employee Experience Specialist
Axis Lighting
Montreal, QC
- Full-time
The Employee Experience Specialist will work closely with employees and leaders on the production floor to strengthen the employee’s experience, workplace engagement, communication, and…
Added 1 hour ago
AI
Nuclear Services Technologist
ATS Industrial Automation
Cambridge, ON
- Full-time
The Nuclear Services Specialist supports the operation and maintenance of specialized nuclear automated tooling to ensure its availability, reliability, and performance. This role requires…
Added 1 hour ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
We are seeking a Validation Specialist to support the qualification and validation of automated manufacturing equipment used in GMP-regulated Life Science environments. This role is…
Added 1 hour ago
AE
Specialist, Strategic Optimization
Agnico Eagle Mines Limited
Rankin Inlet, NU
- Full-time
…will be part of the Strategic Optimization Department. The SO Specialist supports the identification, structuring, delivery, and sustainment of site improvement initiatives that improve…
Added 1 hour ago
UT
HRIS Technical Analyst
Ultreia Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…data right, explain technical issues in plain language and support your users with patience and…
Added 1 hour ago
W
EPIC MyChart/Mobile Apps Analyst
W3Global
Canada
- Full-time
Troubleshoot production issues and support application upgrades.
Added 1 hour ago
AI
Bilingual IVR Automation tester
Apptoza Inc.
Toronto, ON
- Full-time
The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.
Added 1 hour ago
ML
Industrial Engineering Specialist - Contract
Maple Leaf Foods Inc.
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Contract
We use Artificial Intelligence (AI) tools to support parts of our recruitment process. AI does not make hiring decisions; all decisions are made by human reviewers.
Added 1 hour ago
ML
Automation Specialist
Maple Leaf Foods Inc.
Winnipeg, MB
- Full-time
The Automation Specialist position at our Lagimodiere facility is part of an automation team responsible for troubleshooting, servicing and maintaining automated industrial controls and…

BGIS

IT Support Specialist

Markham, ON, Canada

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum.
Job type: Full-time
Experience: 2+ years of experience in a desktop support, IT support, or comparable role.
Posting language: English
Posted: Oct 29, 2026

Original job description

SUMMARY

The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and effective support for hardware, software, network, and application-related issues while delivering an exceptional customer experience.

The successful candidate is highly customer-focused, demonstrates a strong sense of ownership, and is committed to resolving issues efficiently while ensuring customers feel supported, informed, and valued throughout the support process.

The representative is expected to take ownership of the customer experience from initial contact through resolution or appropriate escalation. They proactively communicate issue status, coordinate effective handoffs when required, and ensure customers receive a seamless support experience.

In addition to support responsibilities, the representative assists with the creation and delivery of user training, end-user communications, knowledge articles, system documentation, and user acceptance testing (UAT) activities for new applications, system enhancements, and technology initiatives. This includes helping users adopt new technologies, validating system functionality, identifying usability issues, and ensuring solutions meet business and customer needs.

This role requires a strong commitment to customer obsession, continuous improvement, and collaboration to ensure every interaction contributes to a positive and productive user experience

KEY DUTIES & RESPONSIBILITIES

Customer Support & Incident Management

Serve as the first point of contact for IT support requests received by phone, email, chat, and self-service portals.
Respond to incidents and service requests in a timely, professional, and customer-focused manner.
Diagnose, troubleshoot, and resolve Level 1 hardware, software, application, account access, single sign-on and network connectivity issues.
Record, categorize, prioritize, and track incidents and requests leveraging respective organization's IT Service Management (ITSM) platform.
Escalate unresolved or complex issues to appropriate support teams while maintaining ownership and accountability for the customer experience.
Monitor ticket queues and ensure service level agreements (SLAs) are consistently met.
Collaborates with other support groups (e.g. BGIS Corp IT, etc) to help resolve support requests when required.

Customer Experience & Customer Obsession

Deliver exceptional customer service by demonstrating professionalism, empathy, patience, and responsiveness in every interaction.
Take ownership of customer issues from initial contact through resolution, ensuring customers receive timely updates and follow-up.
Communicate technical information in clear, user-friendly language.
Perform warm handoffs when transferring issues to other support teams to ensure a seamless customer experience.
Proactively identify and address customer concerns before they escalate.
Build trust and confidence with users by consistently meeting commitments and following through on actions.
Champion a customer-obsessed culture by continuously seeking opportunities to improve the user experience.

User Training & Communications

Assist in the development and delivery of end-user training sessions, workshops, and onboarding activities.
Create and maintain user guides, quick reference materials, FAQs, and knowledge base articles.
Support the development and distribution of IT communications, including service announcements, outage notifications, system updates, and awareness campaigns.
Promote technology adoption by proactive user outreach and educating users on system features, best practices, and available support resources.
Gather user feedback and recommend improvements to training materials and communication strategies.

Testing & Quality Assurance

Participate in User Acceptance Testing (UAT) for new applications, system enhancements, upgrades, and technology initiatives.
Execute test scripts, document results, and identify defects or usability issues.
Validate that solutions meet business requirements and user expectations.
Collaborate with technical teams and business stakeholders to resolve issues identified during testing activities.
Assist in validating production deployments and post-release functionality.

Account & Technology Support

Provision, modify, and decommission user accounts and system access in accordance with security and compliance requirements.
Support workstation deployments, software installations, equipment setup, and mobile device configuration.
Assist with user onboarding and offboarding activities.
Maintain accurate asset inventory and support records where required.

Documentation & Continuous Improvement

Maintain detailed and accurate ticket documentation and troubleshooting notes, tracking of key Account IT registers e.g. (User Access, Shared Mailboxes, Connected SSO domains)
Contribute to the creation and maintenance of support procedures and knowledge management resources.
Identify recurring issues and recommend process, system, or service improvements.
Participate in team meetings, training sessions, and continuous improvement initiatives.
Stay current with supported technologies, applications, and customer service best practices.

Collaboration & Teamwork

Work collaboratively with IT teams, business stakeholders, vendors, and customers to resolve issues and improve service delivery.
Support project activities as required, including testing, communications, deployment, and user readiness activities.
Share knowledge and best practices with colleagues to improve overall team effectiveness.
Demonstrate a positive, customer-centric attitude and contribute to a culture of accountability, collaboration, and continuous improvement.

Collaboration & Teamwork

Own the customer experience, not just the request/ticket.
Ensure customers never have to chase updates or repeat information.
Focus on outcomes and successful resolution rather than simply closing tickets.
Deliver every interaction with professionalism, empathy, urgency, and accountability.
Consistently seek opportunities to exceed customer expectations and improve satisfaction.

KNOWLEDGE & SKILLS

MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET).
JOB-RELATED EXPERIENCE: More than one year up to three years.
2+ years of experience in a desktop support, IT support, or comparable role.
Highly developed troubleshooting/problem solving skills.
Excellent customer service skills.
Excellent written and verbal communication skills (English).
Knowledge of the latest Windows operating systems.
Knowledge supporting Windows applications (Word, Excel, Outlook, Teams, Internet Explorer/Edge/Chrome, etc.).
Knowledge of Microsoft Active Directory and/or Entra ID.
Knowledge of IT security practices
Knowledge of Microsoft Azure and/or AWS is nice to have.
Knowledge of macOS is nice to have.
Works well independently or in a team setting, under pressure and within time constraints.
Ability to prioritize competing priorities appropriately.
Demonstrates proficiency using Microsoft applications (Word, Excel).
Proficiency using any help desk, facilities management or CMMS technologies, an asset.

Licenses and/or Professional Accreditation

None required.

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

The IT Support Specialist serves as the primary point of contact for technical assistance, managing incidents and service requests across hardware, software, and network systems. Additionally, the role involves creating user training materials, conducting system testing, and ensuring a seamless customer experience through proactive communication.

Requirements

Candidates must have a community college diploma or equivalent and at least two years of experience in a desktop or IT support role. Proficiency in Windows environments, Active Directory, and strong troubleshooting and customer service skills are required.

Skills

IT Support
Troubleshooting
Customer Service
Hardware Support
Software Support
Network Connectivity
Active Directory
Entra ID
Windows Operating Systems
ITSM
User Training
Technical Documentation
User Acceptance Testing
Account Provisioning
Communication Skills
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

IT Support Specialist
Hardware
Software
Network
ITSM
Windows
Active Directory
Entra ID
UAT
Troubleshooting
Customer Experience
Knowledge Base
Onboarding
Asset Inventory
Azure
AWS
macOS
Microsoft Office
Help Desk
CMMS
Technical Support
Incident Management
Service Level Agreements
System Documentation
User Training

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