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Added 11 mins ago
MT
Account Receivable (Confidential)
MT Talent Solutions Inc.
Mississauga, ON
- Full-time
…the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties…
Added 11 mins ago
RH
Inside Sales Representative
Robert Half
Delta, BC
- Full-time
Our client, a recognized leader in the industrial distribution sector, is seeking an experienced Inside Sales Representative to join their Delta, BC branch.
Added 11 mins ago
ES
Facility Manager - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
As a Key Individual, serve as the Equans site representative; supervise, train and mentor the site team to ensure compliance with all provisions of the Project Agreement (PA) and the…
Added 12 mins ago
RC
Inside Sale Representative (Représentant(e) des ventes internes)
Rittal Canada
Montreal, QC
- Full-time
…the National Inside Sales Manager. The role of Inside Sales Representative works in tandem with the Outside Sales Representatives nationwide to provide excellent customer service to drive…
Added 12 mins ago
S-
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…government and institutional investor clients. GBM is a full-service wholesale bank and investment dealer in Canada and Mexico and offers a range of products and services in the U.S., Latin…
Added 12 mins ago
TZ
Security Representative, Health & Safety Services
Toronto Zoo
Toronto, ON
- Full-time
Position Purpose: The Security Representative, Health & Safety Services staff supports the daily operations of the Health & Safety Services Branch. The position provides protection to all…
Added 12 mins ago
DE
Junior Technical Support Specialist
Discover Energy Systems
Vancouver, BC
- Full-time
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Added 12 mins ago
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Process Technician - E Nickel - Weekend Nights
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Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE
Added 26 mins ago
TT
Contract Administrator (13884)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $80,353 to $100,445.8 CAD / year
- Full-time
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…
Added 26 mins ago
DC
Technical Support Specialist, Helpdesk
Defence Construction Canada
Ottawa, ON
- Full-time
The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks,…
Added 26 mins ago
S
Account Representative (Incented Sales Rep) Directwest
SaskTel
Regina, SK
- Full-time
…an energetic individual to join our sales team as an Account Representative -Incentive Sales Rep. In this position, you will not only be a key member of a growing team focused on executing…
Added 26 mins ago
SP
Cement Technical Sales Representative
Stubbe's Precast
ON · Ontario, Canada
- $80,000 to $120,000 CAD / year
- Full-time
Reporting to the VP of the Cement Division, the Technical Sales Representative will develop and grow sales of Stubbe’s cement products throughout the Greater Toronto Area. This role…
Added 26 mins ago
B
Professional, Project Engineering
Bombardier
Mississauga, ON
- Full-time
Coordinate and harmonize technical engineering change planning with all stakeholders.
Added 26 mins ago
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Senior Procurement Analyst (Onsite)
Collins Aerospace
Ottawa, ON
- Full-time
…and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace…
Added 27 mins ago
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Customer Operations Representative I
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Ottawa, ON
- Full-time
…of our products and expertise through hassle-free customer service that provides answers, solves problems, and overcomes barriers to access. This key role acts to efficiently process…
Added 27 mins ago
AL
Business Development Representative
AGAT Laboratories
Calgary, AB
- Full-time
We are seeking a driven and ambitious Business Development Representative (BDR) to help expand our portfolio of services by identifying new business opportunities, generating high-quality…
Added 27 mins ago
E
Technical Trainer
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- Full-time
The Technical Trainer is responsible for delivering, developing, and supporting of technical trainings. Subject matters can include general daily maintenance as well as knowledge promoting…
Added 27 mins ago
B
IT Support Specialist
BGIS
Markham, ON
- Full-time
The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and…
Added 27 mins ago
BC
Regional Sales Manager
Bolzoni Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…proactive sales professional with a strong hunter mentality, technical sales experience, and the ability to turn opportunities into sustainable business growth. As Bolzoni’s primary…
Added 27 mins ago
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…and Hamilton Area (GTHA), providing two-way all-day GO train service and improved passenger experience with quieter and faster electric locomotives. The…
Added 27 mins ago
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Zscaler Specialist - Contract
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Added 27 mins ago
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Specialist - Intermediate Server Infrastructure
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Added 27 mins ago
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Intermediate Water Resources Engineer
McElhanney
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…an experienced professional who is ready to take on greater technical responsibility, contribute to project delivery, and further develop their project management and client relationship…
Added 27 mins ago
TP
Junior Motion Designer
ThePub Productions
Toronto, ON · Greater Toronto Area, Canada
- $50,000 to $55,000 CAD / year
- Full-time
The Pub is a full-service production offering with 450+ subject matter experts spanning Digital, Video and Print production. We work with some of the biggest brands in Canada & the US on…
Added 42 mins ago
T
Senior Cybersecurity Specialist Vulnerability Management
TransLink
Vancouver, BC · Greater Vancouver, BC
- $100,080 to $150,120 CAD / year
- Full-time
Partners with IT and business teams across the organization and service providers to map, track, monitor and communicate progress on vulnerability remediation activities. Builds strong…

BGIS

IT Support Specialist

Markham, ON, Canada

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum.
Job type: Full-time
Experience: 2+ years of experience in a desktop support, IT support, or comparable role.
Posting language: English
Posted: Oct 29, 2026

Original job description

SUMMARY

The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and effective support for hardware, software, network, and application-related issues while delivering an exceptional customer experience.

The successful candidate is highly customer-focused, demonstrates a strong sense of ownership, and is committed to resolving issues efficiently while ensuring customers feel supported, informed, and valued throughout the support process.

The representative is expected to take ownership of the customer experience from initial contact through resolution or appropriate escalation. They proactively communicate issue status, coordinate effective handoffs when required, and ensure customers receive a seamless support experience.

In addition to support responsibilities, the representative assists with the creation and delivery of user training, end-user communications, knowledge articles, system documentation, and user acceptance testing (UAT) activities for new applications, system enhancements, and technology initiatives. This includes helping users adopt new technologies, validating system functionality, identifying usability issues, and ensuring solutions meet business and customer needs.

This role requires a strong commitment to customer obsession, continuous improvement, and collaboration to ensure every interaction contributes to a positive and productive user experience

KEY DUTIES & RESPONSIBILITIES

Customer Support & Incident Management

Serve as the first point of contact for IT support requests received by phone, email, chat, and self-service portals.
Respond to incidents and service requests in a timely, professional, and customer-focused manner.
Diagnose, troubleshoot, and resolve Level 1 hardware, software, application, account access, single sign-on and network connectivity issues.
Record, categorize, prioritize, and track incidents and requests leveraging respective organization's IT Service Management (ITSM) platform.
Escalate unresolved or complex issues to appropriate support teams while maintaining ownership and accountability for the customer experience.
Monitor ticket queues and ensure service level agreements (SLAs) are consistently met.
Collaborates with other support groups (e.g. BGIS Corp IT, etc) to help resolve support requests when required.

Customer Experience & Customer Obsession

Deliver exceptional customer service by demonstrating professionalism, empathy, patience, and responsiveness in every interaction.
Take ownership of customer issues from initial contact through resolution, ensuring customers receive timely updates and follow-up.
Communicate technical information in clear, user-friendly language.
Perform warm handoffs when transferring issues to other support teams to ensure a seamless customer experience.
Proactively identify and address customer concerns before they escalate.
Build trust and confidence with users by consistently meeting commitments and following through on actions.
Champion a customer-obsessed culture by continuously seeking opportunities to improve the user experience.

User Training & Communications

Assist in the development and delivery of end-user training sessions, workshops, and onboarding activities.
Create and maintain user guides, quick reference materials, FAQs, and knowledge base articles.
Support the development and distribution of IT communications, including service announcements, outage notifications, system updates, and awareness campaigns.
Promote technology adoption by proactive user outreach and educating users on system features, best practices, and available support resources.
Gather user feedback and recommend improvements to training materials and communication strategies.

Testing & Quality Assurance

Participate in User Acceptance Testing (UAT) for new applications, system enhancements, upgrades, and technology initiatives.
Execute test scripts, document results, and identify defects or usability issues.
Validate that solutions meet business requirements and user expectations.
Collaborate with technical teams and business stakeholders to resolve issues identified during testing activities.
Assist in validating production deployments and post-release functionality.

Account & Technology Support

Provision, modify, and decommission user accounts and system access in accordance with security and compliance requirements.
Support workstation deployments, software installations, equipment setup, and mobile device configuration.
Assist with user onboarding and offboarding activities.
Maintain accurate asset inventory and support records where required.

Documentation & Continuous Improvement

Maintain detailed and accurate ticket documentation and troubleshooting notes, tracking of key Account IT registers e.g. (User Access, Shared Mailboxes, Connected SSO domains)
Contribute to the creation and maintenance of support procedures and knowledge management resources.
Identify recurring issues and recommend process, system, or service improvements.
Participate in team meetings, training sessions, and continuous improvement initiatives.
Stay current with supported technologies, applications, and customer service best practices.

Collaboration & Teamwork

Work collaboratively with IT teams, business stakeholders, vendors, and customers to resolve issues and improve service delivery.
Support project activities as required, including testing, communications, deployment, and user readiness activities.
Share knowledge and best practices with colleagues to improve overall team effectiveness.
Demonstrate a positive, customer-centric attitude and contribute to a culture of accountability, collaboration, and continuous improvement.

Collaboration & Teamwork

Own the customer experience, not just the request/ticket.
Ensure customers never have to chase updates or repeat information.
Focus on outcomes and successful resolution rather than simply closing tickets.
Deliver every interaction with professionalism, empathy, urgency, and accountability.
Consistently seek opportunities to exceed customer expectations and improve satisfaction.

KNOWLEDGE & SKILLS

MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET).
JOB-RELATED EXPERIENCE: More than one year up to three years.
2+ years of experience in a desktop support, IT support, or comparable role.
Highly developed troubleshooting/problem solving skills.
Excellent customer service skills.
Excellent written and verbal communication skills (English).
Knowledge of the latest Windows operating systems.
Knowledge supporting Windows applications (Word, Excel, Outlook, Teams, Internet Explorer/Edge/Chrome, etc.).
Knowledge of Microsoft Active Directory and/or Entra ID.
Knowledge of IT security practices
Knowledge of Microsoft Azure and/or AWS is nice to have.
Knowledge of macOS is nice to have.
Works well independently or in a team setting, under pressure and within time constraints.
Ability to prioritize competing priorities appropriately.
Demonstrates proficiency using Microsoft applications (Word, Excel).
Proficiency using any help desk, facilities management or CMMS technologies, an asset.

Licenses and/or Professional Accreditation

None required.

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

The IT Support Specialist serves as the primary point of contact for technical assistance, managing incidents and service requests across hardware, software, and network systems. Additionally, the role involves creating user training materials, conducting system testing, and ensuring a seamless customer experience through proactive communication.

Requirements

Candidates must have a community college diploma or equivalent and at least two years of experience in a desktop or IT support role. Proficiency in Windows environments, Active Directory, and strong troubleshooting and customer service skills are required.

Skills

IT Support
Troubleshooting
Customer Service
Hardware Support
Software Support
Network Connectivity
Active Directory
Entra ID
Windows Operating Systems
ITSM
User Training
Technical Documentation
User Acceptance Testing
Account Provisioning
Communication Skills
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

IT Support Specialist
Hardware
Software
Network
ITSM
Windows
Active Directory
Entra ID
UAT
Troubleshooting
Customer Experience
Knowledge Base
Onboarding
Asset Inventory
Azure
AWS
macOS
Microsoft Office
Help Desk
CMMS
Technical Support
Incident Management
Service Level Agreements
System Documentation
User Training

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