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Added 1 min ago
Technical Services Manager
Rentokil Initial
Vancouver, BC
…industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our…
Added 1 min ago
Technical Services Manager
Rentokil Initial
Surrey, BC
…industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our…
Added 16 mins ago
RB
Financing Specialist
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
As a skilled financing specialist supporting a high performing commercial banking team with portfolio management and compliance support you will contribute to an exceptional client…
Added 32 mins ago
RI
Technical Services Manager
Rentokil Initial
Surrey, BC
- Full-time
…industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our…
Added 32 mins ago
RI
Technical Services Manager
Rentokil Initial
Vancouver, BC
- Full-time
…industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our…
Added 2 hours ago
SM
Ophthalmic Assistant Ophthalmology Admin
St. Michael's Hospital
Toronto, ON
- Part-time
…health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute…
Added 2 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 2 hours ago
RB
Client Advisor
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 2 hours ago
RB
Banking Advisor
Royal Bank of Canada
Mystery Lake, MB · THOMPSON, Manitoba
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 2 hours ago
C
Infirmière Gestionnaire de Cas Bilingue/ Bilingual Nurse Case Manager -15-Month
Cencora
Victoria, BC · Quebec, QC
- Full-time
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
Added 2 hours ago
G
Quality Assurance Specialist
Gastops
Ottawa, ON
- Contract
…Inspectors, and other process owners, the Quality Assurance Specialist provides independent quality oversight, evaluates compliance with applicable QMS, customer, regulatory, and…
Added 3 hours ago
S
Product Specialist - Risk and Performance
SimCorp
Toronto, ON
- Full-time
Simcorp is currently seeking a qualified experienced professional to join our Product Specialist team as a full-time employee, based in our New York or Toronto office to support our growth…
Added 4 hours ago
DC
International Enrolment Operations Coordinator
Douglas College
New Westminster, BC
- Full-time
This regular full-time (35 hours per week) position is available starting November 23, 2026.
Added 4 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Laboratory department is currently looking for a Permanent Full-Time M.L.T Charge- Quality to join their healthcare team.
Added 5 hours ago
AR
Lease and Rental Administrative Specialist
Altruck Rentals
Guelph, ON
- Full-time
…accurately processed, properly documented, and completed on time, while providing effective support to the General Manager, Account Managers, Rental Agents, Accounting, and delivering…
Added 5 hours ago
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Spécialiste ventes terrain et événements
Evive Nutrition
Brossard, QC
- Full-time
New Opportunity at EviveField Sales & Events Specialist
Added 5 hours ago
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Quotations Specialist
Gescan
Winnipeg, MB
- Full-time
Participating in Customer meetings and/or supplier meetings as required.
Added 6 hours ago
C
Spécialiste de remboursement Bilingue/Reimbursement Specialist
Cencora
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
The Reimbursement Specialist will also be assigned other duties and tasks as required from time to time.
Added 6 hours ago
P
Business Development Specialist
Prevision360
Toronto, ON
- Full-time
…and progress. By tracking these qualitative indicators over time, Prevision360 helps surface patterns and insights that can support more informed…
Added 6 hours ago
HQ
Applications Scientist, Structural Biology
High Q Technologies
ON · Ontario, Canada
- $80,000 to $110,000 CAD / year
- Full-time
Most of your time will go to AI drug discovery companies and pharmaceutical and biotechnology companies working with us on measurement projects and longer research partnerships. Their…
Added 6 hours ago
SC
Information Technology Support Specialist - 1 yr contract
Southbridge Care Homes
Cambridge, ON
- $55,000 to $60,000 CAD / year
- Full-time
Southbridge Health Care LP is looking for an IT Support Specialist to cover a 1yr contract. This role will report to the Director of IT Operations and provide technical assistance and…
Added 6 hours ago
B
Specialist, Channel Compensation
Bell
Mississauga, ON
- Full-time
…plans at Lucky Mobile we meet the connectivity needs of all customer segments in…
Added 6 hours ago
TH
Business Support Specialist
Tom Harris Cellular
Pitt Meadows, BC
- Full-time
We're looking for a motivated Business Support Specialist to join our high-performing team at Tom Harris Cellular!
Added 6 hours ago
AC
Sales Insurance Specialist
Aviva Canada
Markham, ON
- Full-time
…hours of operation. The role requires working from the office…
Added 6 hours ago
E
Early Career RF Specialist (RAN Optimization)
Ericsson
Toronto, ON
- Full-time
Early-career professionals interested in building skills as a RF Specialist (RAN Optimization), take this exciting opportunity to join our global professional team at Ericsson. This dynamic…

BGIS

IT Support Specialist

Markham, ON, Canada

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum.
Job type: Full-time
Apply by: Nov 28, 2026
Experience: 2+ years of experience in a desktop support, IT support, or comparable role.
Posting language: English
Posted: Oct 29, 2026

Original job description

Summary

JOB DESCRIPTION

The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and effective support for hardware, software, network, and application-related issues while delivering an exceptional customer experience.

The successful candidate is highly customer-focused, demonstrates a strong sense of ownership, and is committed to resolving issues efficiently while ensuring customers feel supported, informed, and valued throughout the support process.

The representative is expected to take ownership of the customer experience from initial contact through resolution or appropriate escalation. They proactively communicate issue status, coordinate effective handoffs when required, and ensure customers receive a seamless support experience.

In addition to support responsibilities, the representative assists with the creation and delivery of user training, end-user communications, knowledge articles, system documentation, and user acceptance testing (UAT) activities for new applications, system enhancements, and technology initiatives. This includes helping users adopt new technologies, validating system functionality, identifying usability issues, and ensuring solutions meet business and customer needs.

This role requires a strong commitment to customer obsession, continuous improvement, and collaboration to ensure every interaction contributes to a positive and productive user experience

Key Duties & Responsibilities

Customer Support & Incident Management

Serve as the first point of contact for IT support requests received by phone, email, chat, and self-service portals.
Respond to incidents and service requests in a timely, professional, and customer-focused manner.
Diagnose, troubleshoot, and resolve Level 1 hardware, software, application, account access, single sign-on and network connectivity issues.
Record, categorize, prioritize, and track incidents and requests leveraging respective organization's IT Service Management (ITSM) platform.
Escalate unresolved or complex issues to appropriate support teams while maintaining ownership and accountability for the customer experience.
Monitor ticket queues and ensure service level agreements (SLAs) are consistently met.
Collaborates with other support groups (e.g. BGIS Corp IT, etc) to help resolve support requests when required.

Customer Experience & Customer Obsession

Deliver exceptional customer service by demonstrating professionalism, empathy, patience, and responsiveness in every interaction.
Take ownership of customer issues from initial contact through resolution, ensuring customers receive timely updates and follow-up.
Communicate technical information in clear, user-friendly language.
Perform warm handoffs when transferring issues to other support teams to ensure a seamless customer experience.
Proactively identify and address customer concerns before they escalate.
Build trust and confidence with users by consistently meeting commitments and following through on actions.
Champion a customer-obsessed culture by continuously seeking opportunities to improve the user experience.

User Training & Communications

Assist in the development and delivery of end-user training sessions, workshops, and onboarding activities.
Create and maintain user guides, quick reference materials, FAQs, and knowledge base articles.
Support the development and distribution of IT communications, including service announcements, outage notifications, system updates, and awareness campaigns.
Promote technology adoption by proactive user outreach and educating users on system features, best practices, and available support resources.
Gather user feedback and recommend improvements to training materials and communication strategies.

Testing & Quality Assurance

Participate in User Acceptance Testing (UAT) for new applications, system enhancements, upgrades, and technology initiatives.
Execute test scripts, document results, and identify defects or usability issues.
Validate that solutions meet business requirements and user expectations.
Collaborate with technical teams and business stakeholders to resolve issues identified during testing activities.
Assist in validating production deployments and post-release functionality.

Account & Technology Support

Provision, modify, and decommission user accounts and system access in accordance with security and compliance requirements.
Support workstation deployments, software installations, equipment setup, and mobile device configuration.
Assist with user onboarding and offboarding activities.
Maintain accurate asset inventory and support records where required.

Documentation & Continuous Improvement

Maintain detailed and accurate ticket documentation and troubleshooting notes, tracking of key Account IT registers e.g. (User Access, Shared Mailboxes, Connected SSO domains)
Contribute to the creation and maintenance of support procedures and knowledge management resources.
Identify recurring issues and recommend process, system, or service improvements.
Participate in team meetings, training sessions, and continuous improvement initiatives.
Stay current with supported technologies, applications, and customer service best practices.

Collaboration & Teamwork

Work collaboratively with IT teams, business stakeholders, vendors, and customers to resolve issues and improve service delivery.
Support project activities as required, including testing, communications, deployment, and user readiness activities.
Share knowledge and best practices with colleagues to improve overall team effectiveness.
Demonstrate a positive, customer-centric attitude and contribute to a culture of accountability, collaboration, and continuous improvement.

Collaboration & Teamwork

Own the customer experience, not just the request/ticket.
Ensure customers never have to chase updates or repeat information.
Focus on outcomes and successful resolution rather than simply closing tickets.
Deliver every interaction with professionalism, empathy, urgency, and accountability.
Consistently seek opportunities to exceed customer expectations and improve satisfaction.

Knowledge & Skills

MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET).
JOB-RELATED EXPERIENCE: More than one year up to three years.
2+ years of experience in a desktop support, IT support, or comparable role.
Highly developed troubleshooting/problem solving skills.
Excellent customer service skills.
Excellent written and verbal communication skills (English).
Knowledge of the latest Windows operating systems.
Knowledge supporting Windows applications (Word, Excel, Outlook, Teams, Internet Explorer/Edge/Chrome, etc.).
Knowledge of Microsoft Active Directory and/or Entra ID.
Knowledge of IT security practices
Knowledge of Microsoft Azure and/or AWS is nice to have.
Knowledge of macOS is nice to have.
Works well independently or in a team setting, under pressure and within time constraints.
Ability to prioritize competing priorities appropriately.
Demonstrates proficiency using Microsoft applications (Word, Excel).
Proficiency using any help desk, facilities management or CMMS technologies, an asset.

Licenses and/or Professional Accreditation

None required.

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Provide first-line technical support for hardware, software, application, account, and network issues, managing requests through resolution or escalation while keeping users informed. Support user training and communications, account and equipment administration, documentation, and testing of new or updated technology.

Requirements

Requires a community college diploma or equivalent training and at least two years of experience in desktop support, IT support, or a comparable role. Candidates should have strong troubleshooting and customer service skills, clear written and verbal communication, and knowledge of Windows, Microsoft applications, Active Directory or Entra ID, and IT security practices.

Skills

IT Troubleshooting
Customer Service
Incident Management
Windows Operating Systems
Microsoft Office
Active Directory
Entra ID
IT Security
Network Connectivity Support
Hardware and Software Support
Account and Access Management
IT Service Management
User Acceptance Testing
Technical Documentation
User Training
Communication

Visa sponsorship

Not detected in the job text

Keywords

Windows
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Microsoft Active Directory
Microsoft Entra ID
Microsoft Azure
Amazon Web Services
macOS
Internet Explorer
Microsoft Edge
Google Chrome
IT Service Management
Incident Management
Service Level Agreements
Single Sign-On
Network Connectivity
User Acceptance Testing
Test Scripts
Knowledge Base
Account Provisioning
User Access
Shared Mailboxes
Connected SSO Domains
Asset Inventory
Workstation Deployment
Mobile Device Configuration
IT Security
Customer Experience

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