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Added 57 mins ago
J
Success Enablement Manager
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager, Success Enablement, the Success Enablement Manager will give our Product Support and Customer Onboarding teams the information, content, and tools they need…
Added 1 hour ago
FN
Human Resources Systems & Project Specialist
First Nations University of Canada
Regina, SK
- Full-time
Position: HR Systems & Project Specialist is a one-year term position established to support the continued
Added 1 hour ago
SB
Information Technology Support Specialist
Sharp Brains
Waterloo, ON
- Full-time
We are looking for an experienced IT Support Specialist to provide Level 2 technical support for end-user computing environments. The ideal candidate should have strong troubleshooting…
Added 1 hour ago
TU
Aircraft Technician Avionics
targetjobs UK
London, ON · Bristol-London, ON
- Full-time
Give the pilot real-time access to comprehensive battle-space information, and the ability to share sensor data, and actionable information
Added 1 hour ago
W
Technical Consultant II, Environmental Scientist
Worley
Calgary, AB
- Full-time
Environmental Specialist - Liability Assessment
Added 1 hour ago
LI
Systems Testing/QA Specialist
Lotus IT Solutions
Toronto, ON
- Contract
…Delivery and Procurement) is seeking a Senior Systems Testing/QA Specialist for a 6-month onsite engagement in Toronto. The successful candidate will play a key role in ensuring the quality…
Added 1 hour ago
LI
Middleware Specialist
Lotus IT Solutions
Toronto, ON
- Contract
…Service Delivery and Procurement, is seeking a Senior Middleware Specialist for a fully onsite engagement in Toronto. The successful consultant will provide end-to-end planning, design,…
Added 2 hours ago
M
Cloud and AI Partner Solution Specialist
Microsoft
Goodwood, ON
- Full-time
…ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and…
Added 2 hours ago
MD
Senior Learning & Development Specialist - Training & Development Spec 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Senior Learning & Development Specialist serves as a learning and development strategist and designer on the Employee Experience Team. This position is responsible for developing,…
Added 2 hours ago
MD
Learning & Development Specialist - Training & Development Spec 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Learning & Development Specialist - Training & Development Spec 3
Added 2 hours ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
Initial Intensive Support Period: Approximately 4–8 Weeks
Added 3 hours ago
A
WHS Specialist
Amazon
Ottawa, ON
- Full-time
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 3 hours ago
A
WHS Specialist
Amazon
Mississauga, ON
- Full-time
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 3 hours ago
CC
Asset Management Specialist (Contract)
Conestoga College
Kitchener, ON
- Full-time
Under the direction of the Executive Director, Facilities Management, the Asset Management Specialist manages and maintains facilities data, asset information systems, and technical…
Added 3 hours ago
A
WHS Specialist
Amazon
Ottawa, ON
- Full-time
…industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the world's most innovative…
Added 3 hours ago
RB
Mortgage Specialist Assistant
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 4 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 4 hours ago
M
Account Manager
Mentimeter
Toronto, ON
- Full-time
Day-to-day support (We have minimal support, and a support specialist is responsible for this)
Added 4 hours ago
C
Client Engagement Associate
CIBC
Gibsons, BC
- Full-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 5 hours ago
A
Director of Knowledge Management - NAMER
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Canada
- Full-time
I’m Allie, Head of Support at Ashby. 👋 Knowledge is one of the most important levers we have for delivering a great customer experience. Our knowledge ecosystem shapes how customers learn…
Added 5 hours ago
MC
IT Operations & Systems Support Specialist (34762)
Myticas Consulting
Ottawa, ON
- Contract
IT Systems Support Specialist – Technology & Infrastructure
Added 5 hours ago
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Specialist Project Management-CA
CN
Montreal, QC
- Full-time
This incumbent is responsible for the coordination and delivery of Information and Technology (Technology) projects. The incumbent oversees all aspects of assigned projects, including…
Added 5 hours ago
M
AI GTM and Automation Specialist
Maplesoft
Waterloo, ON
- Full-time
We are looking for a hands-on, technically curious AI GTM & Automation Specialist to improve how we generate, identify, engage and convert prospects using AI, automation and data.
Added 5 hours ago
IS
Security Architect
InSync Systems
Regina, SK
- Contract
Provide security specialist/architect expertise with operational experience to advise and support Operations in addressing identified security gaps. The resource will help contextualize and…
Added 5 hours ago
M
Account Manager
Mentimeter
Toronto, ON
- Full-time
Day-to-day support (We have minimal support, and a support specialist is responsible for this)

BGIS

IT Support Specialist

Markham, ON, Canada

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum.
Job type: Full-time
Apply by: Nov 28, 2026
Experience: 2+ years of experience in a desktop support, IT support, or comparable role.
Posting language: English
Posted: Oct 29, 2026

Original job description

Summary

JOB DESCRIPTION

The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and effective support for hardware, software, network, and application-related issues while delivering an exceptional customer experience.

The successful candidate is highly customer-focused, demonstrates a strong sense of ownership, and is committed to resolving issues efficiently while ensuring customers feel supported, informed, and valued throughout the support process.

The representative is expected to take ownership of the customer experience from initial contact through resolution or appropriate escalation. They proactively communicate issue status, coordinate effective handoffs when required, and ensure customers receive a seamless support experience.

In addition to support responsibilities, the representative assists with the creation and delivery of user training, end-user communications, knowledge articles, system documentation, and user acceptance testing (UAT) activities for new applications, system enhancements, and technology initiatives. This includes helping users adopt new technologies, validating system functionality, identifying usability issues, and ensuring solutions meet business and customer needs.

This role requires a strong commitment to customer obsession, continuous improvement, and collaboration to ensure every interaction contributes to a positive and productive user experience

Key Duties & Responsibilities

Customer Support & Incident Management

Serve as the first point of contact for IT support requests received by phone, email, chat, and self-service portals.
Respond to incidents and service requests in a timely, professional, and customer-focused manner.
Diagnose, troubleshoot, and resolve Level 1 hardware, software, application, account access, single sign-on and network connectivity issues.
Record, categorize, prioritize, and track incidents and requests leveraging respective organization's IT Service Management (ITSM) platform.
Escalate unresolved or complex issues to appropriate support teams while maintaining ownership and accountability for the customer experience.
Monitor ticket queues and ensure service level agreements (SLAs) are consistently met.
Collaborates with other support groups (e.g. BGIS Corp IT, etc) to help resolve support requests when required.

Customer Experience & Customer Obsession

Deliver exceptional customer service by demonstrating professionalism, empathy, patience, and responsiveness in every interaction.
Take ownership of customer issues from initial contact through resolution, ensuring customers receive timely updates and follow-up.
Communicate technical information in clear, user-friendly language.
Perform warm handoffs when transferring issues to other support teams to ensure a seamless customer experience.
Proactively identify and address customer concerns before they escalate.
Build trust and confidence with users by consistently meeting commitments and following through on actions.
Champion a customer-obsessed culture by continuously seeking opportunities to improve the user experience.

User Training & Communications

Assist in the development and delivery of end-user training sessions, workshops, and onboarding activities.
Create and maintain user guides, quick reference materials, FAQs, and knowledge base articles.
Support the development and distribution of IT communications, including service announcements, outage notifications, system updates, and awareness campaigns.
Promote technology adoption by proactive user outreach and educating users on system features, best practices, and available support resources.
Gather user feedback and recommend improvements to training materials and communication strategies.

Testing & Quality Assurance

Participate in User Acceptance Testing (UAT) for new applications, system enhancements, upgrades, and technology initiatives.
Execute test scripts, document results, and identify defects or usability issues.
Validate that solutions meet business requirements and user expectations.
Collaborate with technical teams and business stakeholders to resolve issues identified during testing activities.
Assist in validating production deployments and post-release functionality.

Account & Technology Support

Provision, modify, and decommission user accounts and system access in accordance with security and compliance requirements.
Support workstation deployments, software installations, equipment setup, and mobile device configuration.
Assist with user onboarding and offboarding activities.
Maintain accurate asset inventory and support records where required.

Documentation & Continuous Improvement

Maintain detailed and accurate ticket documentation and troubleshooting notes, tracking of key Account IT registers e.g. (User Access, Shared Mailboxes, Connected SSO domains)
Contribute to the creation and maintenance of support procedures and knowledge management resources.
Identify recurring issues and recommend process, system, or service improvements.
Participate in team meetings, training sessions, and continuous improvement initiatives.
Stay current with supported technologies, applications, and customer service best practices.

Collaboration & Teamwork

Work collaboratively with IT teams, business stakeholders, vendors, and customers to resolve issues and improve service delivery.
Support project activities as required, including testing, communications, deployment, and user readiness activities.
Share knowledge and best practices with colleagues to improve overall team effectiveness.
Demonstrate a positive, customer-centric attitude and contribute to a culture of accountability, collaboration, and continuous improvement.

Collaboration & Teamwork

Own the customer experience, not just the request/ticket.
Ensure customers never have to chase updates or repeat information.
Focus on outcomes and successful resolution rather than simply closing tickets.
Deliver every interaction with professionalism, empathy, urgency, and accountability.
Consistently seek opportunities to exceed customer expectations and improve satisfaction.

Knowledge & Skills

MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET).
JOB-RELATED EXPERIENCE: More than one year up to three years.
2+ years of experience in a desktop support, IT support, or comparable role.
Highly developed troubleshooting/problem solving skills.
Excellent customer service skills.
Excellent written and verbal communication skills (English).
Knowledge of the latest Windows operating systems.
Knowledge supporting Windows applications (Word, Excel, Outlook, Teams, Internet Explorer/Edge/Chrome, etc.).
Knowledge of Microsoft Active Directory and/or Entra ID.
Knowledge of IT security practices
Knowledge of Microsoft Azure and/or AWS is nice to have.
Knowledge of macOS is nice to have.
Works well independently or in a team setting, under pressure and within time constraints.
Ability to prioritize competing priorities appropriately.
Demonstrates proficiency using Microsoft applications (Word, Excel).
Proficiency using any help desk, facilities management or CMMS technologies, an asset.

Licenses and/or Professional Accreditation

None required.

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Provide first-line technical support for hardware, software, application, account, and network issues, managing requests through resolution or escalation while keeping users informed. Support user training and communications, account and equipment administration, documentation, and testing of new or updated technology.

Requirements

Requires a community college diploma or equivalent training and at least two years of experience in desktop support, IT support, or a comparable role. Candidates should have strong troubleshooting and customer service skills, clear written and verbal communication, and knowledge of Windows, Microsoft applications, Active Directory or Entra ID, and IT security practices.

Skills

IT Troubleshooting
Customer Service
Incident Management
Windows Operating Systems
Microsoft Office
Active Directory
Entra ID
IT Security
Network Connectivity Support
Hardware and Software Support
Account and Access Management
IT Service Management
User Acceptance Testing
Technical Documentation
User Training
Communication

Visa sponsorship

Not detected in the job text

Keywords

Windows
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Microsoft Active Directory
Microsoft Entra ID
Microsoft Azure
Amazon Web Services
macOS
Internet Explorer
Microsoft Edge
Google Chrome
IT Service Management
Incident Management
Service Level Agreements
Single Sign-On
Network Connectivity
User Acceptance Testing
Test Scripts
Knowledge Base
Account Provisioning
User Access
Shared Mailboxes
Connected SSO Domains
Asset Inventory
Workstation Deployment
Mobile Device Configuration
IT Security
Customer Experience

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