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Added 1 min ago
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Payroll Specialist
Kelly
Calgary, AB
- Contract
We are seeking an experienced Payroll Specialist to join a dynamic payroll team in Calgary. Reporting to the Payroll Manager, you will play a key role in processing payroll for Canadian…
Added 32 mins ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
· Troubleshoot and support network infrastructure, including:
Added 32 mins ago
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Production Support Specialist
Hays
Montreal, QC
- Contract
The successful candidate will work closely with engineering and development teams to handle problem management activities, including designing, building, and maintaining systems while…
Added 32 mins ago
CF
Evaluation & Measurement Specialist
Calgary Foothills Primary Care Network
Calgary, AB
- Temporary
Reporting to the Evaluation Manager, the Evaluation & Measurement Specialist is a key member of the evaluation team. This position works closely with Program Managers, Liaisons, and other…
Added 47 mins ago
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IT Support Specialist II
HDR
Vancouver, BC
- Full-time
Provide technical support to users by responding to incoming requests for IT support and resolving network, hardware and software issues with computers.
Added 1 hour ago
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Rail Operations Specialist
Metrolinx
Canada
- Full-time
Our Network Operations Planning team is looking for a Rail Operations Specialist. This position is accountable for representing GO and UPE rail operations, supporting the review and…
Added 2 hours ago
PC
Information Systems & Technical Support
Patterson Companies, Inc.
Cambridge, ON
- Full-time
Kane Veterinary Supplies is seeking an IT Support Specialist to serve as the primary onsite IT support contact for its Cambridge location. This role provides hands-on support for office and…
Added 3 hours ago
Avionics Senior Engineering Specialist
Westerkirk
Calgary, AB · Mississauga, ON
We have a position available in our Calgary, AB and Mississauga, ON offices for an Avionic Systems Senior Engineering Specialist is a technical leader responsible for overseeing all aspects…
Added 3 hours ago
Avionics Engineering Specialist
Westerkirk
Calgary, AB · Victoria, BC · Mississauga, ON
…TCCA framework of working knowledge of system design, test and certification requirements of aircraft auto flight, communication, navigation including FMS, indication/recording systems,…
Added 3 hours ago
Electronic Equipment Design Assurance (EEDA) Engineering Specialist
Westerkirk
Calgary, AB · Victoria, BC · Mississauga, ON
…Victoria, BC offices, the ideal candidate will perform technical and process assessments of electronic systems certification data constituting of both software and airborne electronic…
Added 3 hours ago
Civil Specialist
Rogers Communications
Winnipeg, MB
Source and perform acceptance evaluations on products and systems for use in the Rogers Wireless network.
Added 3 hours ago
Civil Specialist
Rogers Communications
Edmonton, AB · Toronto, ON
Source and perform acceptance evaluations on products and systems for use in the Rogers Wireless network.
Added 8 hours ago
D
Senior AI & Cyber Defense Specialist
Darktrace
Canada
- Full-time
We are looking for an experienced cybersecurity professional to operate as a Senior AI & Cyber Defense Specialist across the Americas region. This is a customer- and partner-facing role…
Added 10 hours ago
PC
Environmental Compliance Intern - January 2027 (12 or 16 Month Term)
Parkland Corporation
Burnaby, BC
- Other
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and…
Added 10 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
Baker Tilly is a leading advisory and accounting firm dedicated to building better futures. With global reach and local roots, we combine the scale of a network with the trust of strong…
Added 10 hours ago
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Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
We are seeking a Validation Specialist to support the qualification and validation of automated manufacturing equipment used in GMP-regulated Life Science environments. This role is…
Added 10 hours ago
A
Validation Specialist
Actalent
Cambridge, ON
- $35 to $50 CAD / hour
- Contract
We are seeking a Validation Specialist to support the qualification and validation of automated manufacturing equipment used in GMP-regulated Life Science environments. This role is…
Added 10 hours ago
A
Technical Documentation & BOM Specialist
Actalent
Ottawa, ON
- $30 to $50 CAD / hour
- Contract
…global telecommunications innovation, including optical research and development and AI network…
Added 10 hours ago
WI
Commissioning Specialist, Buildings
WSP in Canada
AB · Edmonton, AB
- Full-time
Bring building systems to life and help clients achieve safer, more efficient, and higher-performing facilities. Based in Calgary, you will contribute to commissioning work for new and…
Added 11 hours ago
Lead Security Project Technician- Calgary
Kandor
Calgary, AB
Kendrix Technologies is a Canadian-owned and operated systems integration company, proudly operating under Kandor Management Corp., alongside Guardteck Security and Everclean Facility…
Added 11 hours ago
SB
Network Engineer
Sharp Brains
Kincardine, ON
- Contract
Sharp Brains is a global IT services and solutions company specializing in onsite IT support, network infrastructure, technical field services, and Smart Hands support. We work with clients…
Added 11 hours ago
PC
Environmental Compliance Intern - January 2027 (12 or 16 Month Term)
Parkland Corporation
Burnaby, BC
- Other
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and…
Added 11 hours ago
PC
Environmental Compliance Intern - January 2027 (12 or 16 Month Term)
Parkland Corporation
Burnaby, BC
- Other
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and…
Added 13 hours ago
HC
Business System Support Specialist
HearingLife Canada
Toronto, ON · North York, ON
- Full-time
Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through…
Added 13 hours ago
SC
Information Technology Support Specialist - 1 yr contract
Southbridge Care Homes
Cambridge, ON
- $55,000 to $60,000 CAD / year
- Full-time
Southbridge Health Care LP is looking for an IT Support Specialist to cover a 1yr contract. This role will report to the Director of IT Operations and provide technical assistance and…

BGIS

IT Support Specialist

Markham, ON, Canada

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum.
Job type: Full-time
Apply by: Nov 28, 2026
Experience: 2+ years of experience in a desktop support, IT support, or comparable role.
Posting language: English
Posted: Oct 29, 2026

Original job description

Summary

JOB DESCRIPTION

The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and effective support for hardware, software, network, and application-related issues while delivering an exceptional customer experience.

The successful candidate is highly customer-focused, demonstrates a strong sense of ownership, and is committed to resolving issues efficiently while ensuring customers feel supported, informed, and valued throughout the support process.

The representative is expected to take ownership of the customer experience from initial contact through resolution or appropriate escalation. They proactively communicate issue status, coordinate effective handoffs when required, and ensure customers receive a seamless support experience.

In addition to support responsibilities, the representative assists with the creation and delivery of user training, end-user communications, knowledge articles, system documentation, and user acceptance testing (UAT) activities for new applications, system enhancements, and technology initiatives. This includes helping users adopt new technologies, validating system functionality, identifying usability issues, and ensuring solutions meet business and customer needs.

This role requires a strong commitment to customer obsession, continuous improvement, and collaboration to ensure every interaction contributes to a positive and productive user experience

Key Duties & Responsibilities

Customer Support & Incident Management

Serve as the first point of contact for IT support requests received by phone, email, chat, and self-service portals.
Respond to incidents and service requests in a timely, professional, and customer-focused manner.
Diagnose, troubleshoot, and resolve Level 1 hardware, software, application, account access, single sign-on and network connectivity issues.
Record, categorize, prioritize, and track incidents and requests leveraging respective organization's IT Service Management (ITSM) platform.
Escalate unresolved or complex issues to appropriate support teams while maintaining ownership and accountability for the customer experience.
Monitor ticket queues and ensure service level agreements (SLAs) are consistently met.
Collaborates with other support groups (e.g. BGIS Corp IT, etc) to help resolve support requests when required.

Customer Experience & Customer Obsession

Deliver exceptional customer service by demonstrating professionalism, empathy, patience, and responsiveness in every interaction.
Take ownership of customer issues from initial contact through resolution, ensuring customers receive timely updates and follow-up.
Communicate technical information in clear, user-friendly language.
Perform warm handoffs when transferring issues to other support teams to ensure a seamless customer experience.
Proactively identify and address customer concerns before they escalate.
Build trust and confidence with users by consistently meeting commitments and following through on actions.
Champion a customer-obsessed culture by continuously seeking opportunities to improve the user experience.

User Training & Communications

Assist in the development and delivery of end-user training sessions, workshops, and onboarding activities.
Create and maintain user guides, quick reference materials, FAQs, and knowledge base articles.
Support the development and distribution of IT communications, including service announcements, outage notifications, system updates, and awareness campaigns.
Promote technology adoption by proactive user outreach and educating users on system features, best practices, and available support resources.
Gather user feedback and recommend improvements to training materials and communication strategies.

Testing & Quality Assurance

Participate in User Acceptance Testing (UAT) for new applications, system enhancements, upgrades, and technology initiatives.
Execute test scripts, document results, and identify defects or usability issues.
Validate that solutions meet business requirements and user expectations.
Collaborate with technical teams and business stakeholders to resolve issues identified during testing activities.
Assist in validating production deployments and post-release functionality.

Account & Technology Support

Provision, modify, and decommission user accounts and system access in accordance with security and compliance requirements.
Support workstation deployments, software installations, equipment setup, and mobile device configuration.
Assist with user onboarding and offboarding activities.
Maintain accurate asset inventory and support records where required.

Documentation & Continuous Improvement

Maintain detailed and accurate ticket documentation and troubleshooting notes, tracking of key Account IT registers e.g. (User Access, Shared Mailboxes, Connected SSO domains)
Contribute to the creation and maintenance of support procedures and knowledge management resources.
Identify recurring issues and recommend process, system, or service improvements.
Participate in team meetings, training sessions, and continuous improvement initiatives.
Stay current with supported technologies, applications, and customer service best practices.

Collaboration & Teamwork

Work collaboratively with IT teams, business stakeholders, vendors, and customers to resolve issues and improve service delivery.
Support project activities as required, including testing, communications, deployment, and user readiness activities.
Share knowledge and best practices with colleagues to improve overall team effectiveness.
Demonstrate a positive, customer-centric attitude and contribute to a culture of accountability, collaboration, and continuous improvement.

Collaboration & Teamwork

Own the customer experience, not just the request/ticket.
Ensure customers never have to chase updates or repeat information.
Focus on outcomes and successful resolution rather than simply closing tickets.
Deliver every interaction with professionalism, empathy, urgency, and accountability.
Consistently seek opportunities to exceed customer expectations and improve satisfaction.

Knowledge & Skills

MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET).
JOB-RELATED EXPERIENCE: More than one year up to three years.
2+ years of experience in a desktop support, IT support, or comparable role.
Highly developed troubleshooting/problem solving skills.
Excellent customer service skills.
Excellent written and verbal communication skills (English).
Knowledge of the latest Windows operating systems.
Knowledge supporting Windows applications (Word, Excel, Outlook, Teams, Internet Explorer/Edge/Chrome, etc.).
Knowledge of Microsoft Active Directory and/or Entra ID.
Knowledge of IT security practices
Knowledge of Microsoft Azure and/or AWS is nice to have.
Knowledge of macOS is nice to have.
Works well independently or in a team setting, under pressure and within time constraints.
Ability to prioritize competing priorities appropriately.
Demonstrates proficiency using Microsoft applications (Word, Excel).
Proficiency using any help desk, facilities management or CMMS technologies, an asset.

Licenses and/or Professional Accreditation

None required.

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Provide first-line technical support for hardware, software, application, account, and network issues, managing requests through resolution or escalation while keeping users informed. Support user training and communications, account and equipment administration, documentation, and testing of new or updated technology.

Requirements

Requires a community college diploma or equivalent training and at least two years of experience in desktop support, IT support, or a comparable role. Candidates should have strong troubleshooting and customer service skills, clear written and verbal communication, and knowledge of Windows, Microsoft applications, Active Directory or Entra ID, and IT security practices.

Skills

IT Troubleshooting
Customer Service
Incident Management
Windows Operating Systems
Microsoft Office
Active Directory
Entra ID
IT Security
Network Connectivity Support
Hardware and Software Support
Account and Access Management
IT Service Management
User Acceptance Testing
Technical Documentation
User Training
Communication

Visa sponsorship

Not detected in the job text

Keywords

Windows
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Microsoft Active Directory
Microsoft Entra ID
Microsoft Azure
Amazon Web Services
macOS
Internet Explorer
Microsoft Edge
Google Chrome
IT Service Management
Incident Management
Service Level Agreements
Single Sign-On
Network Connectivity
User Acceptance Testing
Test Scripts
Knowledge Base
Account Provisioning
User Access
Shared Mailboxes
Connected SSO Domains
Asset Inventory
Workstation Deployment
Mobile Device Configuration
IT Security
Customer Experience

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