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Added 54 mins ago
UO
Exercise Physiologist, Physiology & Pharmacology
University of Calgary
Calgary, AB
- Full-time
This position will conduct human research procedures and protocols specifically related to exercise and metabolic testing, exercise training, cardiovascular testing as well as data…
Added 1 hour ago
TC
Oracle Integration Cloud (OIC) Developer
The Citco Group Limited
Toronto, ON
- Full-time
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment industry.
Added 1 hour ago
M
RQ11753 - Data Analytical Specialist/Scientist - Senior
Maarut
Toronto, ON
- Contract
in documentation, development, testing, and end user training
Added 1 hour ago
Lead Security Project Technician- Calgary
Kandor
Calgary, AB
Perform system configuration and basic software setup as required
Added 2 hours ago
O
Associate Production Support Specialist
OpenText
Waterloo, ON
- Full-time
As an Associate Product Support Specialist, you will provide technical and account support to clients, troubleshoot complex issues, and contribute to the success of both the business and…
Added 3 hours ago
RT
Data Specialist
Russell Tobin
Toronto, ON
- $70 to $85 CAD / hour
- Contract
Job Title: Data Analytical Specialist/Scientist - Senior
Added 3 hours ago
LI
Data Analytical Specialist/Scientist
Lotus IT Solutions
Toronto, ON
- Contract
…Delivery and Procurement) is seeking a Senior Data Analytical Specialist/Scientist to join their team in Toronto. The successful consultant will lead the development and delivery of…
Added 3 hours ago
LI
Systems Testing/QA Specialist
Lotus IT Solutions
Toronto, ON
- Contract
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Systems Testing/QA Specialist to support the Labour and Transportation Cluster. The successful…
Added 3 hours ago
HC
Business System Support Specialist
HearingLife Canada
Toronto, ON · North York, ON
- Full-time
Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through…
Added 3 hours ago
SI
Java Developer
Smart IT Frame LLC
Mississauga, ON
- Full-time
Seeking a Specialist with 7 years of experience in Java Frameworks to design develop and maintain scalable microservices based applications using Spring and Spring Boot
Added 3 hours ago
E
AI DevOps Specialist (AI Enablement & Secure DevOps)
Experis
Canada
- Contract
The AI DevOps Specialist is primarily responsible for the technical deployment, secure enablement, administration, and continuous optimization of the global HPS Artificial Intelligence (AI)…
Added 4 hours ago
SI
Java Backend Developer
Smart IT Frame LLC
Mississauga, ON
- Full-time
Seeking a Specialist with 7 years of experience in Java Frameworks to design develop and maintain scalable microservicesbased applications using Spring and Spring Boot
Added 4 hours ago
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Sr. Salesforce Administrator/ Business Analyst
Recfront
Toronto, ON
- Contract
…cloud, data and analytics, AI/ML, cybersecurity, ERP, product, software engineering, infrastructure, and digital…
Added 4 hours ago
TC
IT Asset Specialist
TMC Canada
Montreal, QC
- Full-time
…practical guidance on asset inventory, lifecycle management, software asset management, hardware asset management, cloud assets, configuration data, ownership, reconciliation, data quality,…
Added 4 hours ago
D
Software Solutions Technical Specialist / Spécialiste technique des solutions logicielles
dormakaba
Montreal, QC
- Full-time
dormakaba is seeking a Software Solutions Technical Specialist to join our team in Montreal. In this role, you will serve as a subject matter expert for dormakaba's access control and…
Added 4 hours ago
CC
Automotive HVAC product engineer
Crestline Coach Ltd.
Saskatoon, SK
- Full-time
Travel: Up to 10%; occasional travel to testing facilities in the United States may be required
Added 4 hours ago
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Business Process Owner & General Accounting Specialist
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- Full-time
Support quarter-end and year-end external audit requests, process walkthroughs, management testing and internal/external audits, including preparation of control documentation.
Added 4 hours ago
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ACE Research & Development Technical Support Specialist
Ontario Tech University
Oshawa, ON
- Full-time
The position is for an R&D Technical Support Specialist with expertise and experience primarily in PLC automation controls OR knowledge in automotive systems. The position will include…
Added 4 hours ago
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IT Support Specialist
BGIS
Markham, ON
- Full-time
The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and…
Added 4 hours ago
M
Kubernetes Engineer (Container security and GKE focus)
Mehbooba
ON · Ontario, Canada
- Contract
Consult with vulnerability assessments, security audits and penetration testing to identity security gaps within containerized environments.
Added 4 hours ago
PV
Information Systems & Technical Support
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Cambridge, ON
- Full-time
Kane Veterinary Supplies is seeking an IT Support Specialist to serve as the primary onsite IT support contact for its Cambridge location. This role provides hands-on support for office and…
Added 4 hours ago
2I
Data Scientist/Data Engineer
2iSolutions Inc.
Toronto, ON
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Added 4 hours ago
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Nuclear Services Technologist
ATS Industrial Automation
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The Nuclear Services Specialist supports the operation and maintenance of specialized nuclear automated tooling to ensure its availability, reliability, and performance. This role requires…
Added 4 hours ago
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Head of Product Development
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BGIS

IT Support Specialist

Markham, ON, Canada

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum.
Job type: Full-time
Apply by: Nov 28, 2026
Experience: 2+ years of experience in a desktop support, IT support, or comparable role.
Posting language: English
Posted: Oct 29, 2026

Original job description

Summary

JOB DESCRIPTION

The IT Support Specialist serves as the first point of contact for employees and customers requiring technical assistance. This role is responsible for providing timely, professional, and effective support for hardware, software, network, and application-related issues while delivering an exceptional customer experience.

The successful candidate is highly customer-focused, demonstrates a strong sense of ownership, and is committed to resolving issues efficiently while ensuring customers feel supported, informed, and valued throughout the support process.

The representative is expected to take ownership of the customer experience from initial contact through resolution or appropriate escalation. They proactively communicate issue status, coordinate effective handoffs when required, and ensure customers receive a seamless support experience.

In addition to support responsibilities, the representative assists with the creation and delivery of user training, end-user communications, knowledge articles, system documentation, and user acceptance testing (UAT) activities for new applications, system enhancements, and technology initiatives. This includes helping users adopt new technologies, validating system functionality, identifying usability issues, and ensuring solutions meet business and customer needs.

This role requires a strong commitment to customer obsession, continuous improvement, and collaboration to ensure every interaction contributes to a positive and productive user experience

Key Duties & Responsibilities

Customer Support & Incident Management

Serve as the first point of contact for IT support requests received by phone, email, chat, and self-service portals.
Respond to incidents and service requests in a timely, professional, and customer-focused manner.
Diagnose, troubleshoot, and resolve Level 1 hardware, software, application, account access, single sign-on and network connectivity issues.
Record, categorize, prioritize, and track incidents and requests leveraging respective organization's IT Service Management (ITSM) platform.
Escalate unresolved or complex issues to appropriate support teams while maintaining ownership and accountability for the customer experience.
Monitor ticket queues and ensure service level agreements (SLAs) are consistently met.
Collaborates with other support groups (e.g. BGIS Corp IT, etc) to help resolve support requests when required.

Customer Experience & Customer Obsession

Deliver exceptional customer service by demonstrating professionalism, empathy, patience, and responsiveness in every interaction.
Take ownership of customer issues from initial contact through resolution, ensuring customers receive timely updates and follow-up.
Communicate technical information in clear, user-friendly language.
Perform warm handoffs when transferring issues to other support teams to ensure a seamless customer experience.
Proactively identify and address customer concerns before they escalate.
Build trust and confidence with users by consistently meeting commitments and following through on actions.
Champion a customer-obsessed culture by continuously seeking opportunities to improve the user experience.

User Training & Communications

Assist in the development and delivery of end-user training sessions, workshops, and onboarding activities.
Create and maintain user guides, quick reference materials, FAQs, and knowledge base articles.
Support the development and distribution of IT communications, including service announcements, outage notifications, system updates, and awareness campaigns.
Promote technology adoption by proactive user outreach and educating users on system features, best practices, and available support resources.
Gather user feedback and recommend improvements to training materials and communication strategies.

Testing & Quality Assurance

Participate in User Acceptance Testing (UAT) for new applications, system enhancements, upgrades, and technology initiatives.
Execute test scripts, document results, and identify defects or usability issues.
Validate that solutions meet business requirements and user expectations.
Collaborate with technical teams and business stakeholders to resolve issues identified during testing activities.
Assist in validating production deployments and post-release functionality.

Account & Technology Support

Provision, modify, and decommission user accounts and system access in accordance with security and compliance requirements.
Support workstation deployments, software installations, equipment setup, and mobile device configuration.
Assist with user onboarding and offboarding activities.
Maintain accurate asset inventory and support records where required.

Documentation & Continuous Improvement

Maintain detailed and accurate ticket documentation and troubleshooting notes, tracking of key Account IT registers e.g. (User Access, Shared Mailboxes, Connected SSO domains)
Contribute to the creation and maintenance of support procedures and knowledge management resources.
Identify recurring issues and recommend process, system, or service improvements.
Participate in team meetings, training sessions, and continuous improvement initiatives.
Stay current with supported technologies, applications, and customer service best practices.

Collaboration & Teamwork

Work collaboratively with IT teams, business stakeholders, vendors, and customers to resolve issues and improve service delivery.
Support project activities as required, including testing, communications, deployment, and user readiness activities.
Share knowledge and best practices with colleagues to improve overall team effectiveness.
Demonstrate a positive, customer-centric attitude and contribute to a culture of accountability, collaboration, and continuous improvement.

Collaboration & Teamwork

Own the customer experience, not just the request/ticket.
Ensure customers never have to chase updates or repeat information.
Focus on outcomes and successful resolution rather than simply closing tickets.
Deliver every interaction with professionalism, empathy, urgency, and accountability.
Consistently seek opportunities to exceed customer expectations and improve satisfaction.

Knowledge & Skills

MINIMUM EDUCATION: Community college diploma or equivalent training (e.g. RPA, CET).
JOB-RELATED EXPERIENCE: More than one year up to three years.
2+ years of experience in a desktop support, IT support, or comparable role.
Highly developed troubleshooting/problem solving skills.
Excellent customer service skills.
Excellent written and verbal communication skills (English).
Knowledge of the latest Windows operating systems.
Knowledge supporting Windows applications (Word, Excel, Outlook, Teams, Internet Explorer/Edge/Chrome, etc.).
Knowledge of Microsoft Active Directory and/or Entra ID.
Knowledge of IT security practices
Knowledge of Microsoft Azure and/or AWS is nice to have.
Knowledge of macOS is nice to have.
Works well independently or in a team setting, under pressure and within time constraints.
Ability to prioritize competing priorities appropriately.
Demonstrates proficiency using Microsoft applications (Word, Excel).
Proficiency using any help desk, facilities management or CMMS technologies, an asset.

Licenses and/or Professional Accreditation

None required.

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Provide first-line technical support for hardware, software, application, account, and network issues, managing requests through resolution or escalation while keeping users informed. Support user training and communications, account and equipment administration, documentation, and testing of new or updated technology.

Requirements

Requires a community college diploma or equivalent training and at least two years of experience in desktop support, IT support, or a comparable role. Candidates should have strong troubleshooting and customer service skills, clear written and verbal communication, and knowledge of Windows, Microsoft applications, Active Directory or Entra ID, and IT security practices.

Skills

IT Troubleshooting
Customer Service
Incident Management
Windows Operating Systems
Microsoft Office
Active Directory
Entra ID
IT Security
Network Connectivity Support
Hardware and Software Support
Account and Access Management
IT Service Management
User Acceptance Testing
Technical Documentation
User Training
Communication

Visa sponsorship

Not detected in the job text

Keywords

Windows
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Microsoft Active Directory
Microsoft Entra ID
Microsoft Azure
Amazon Web Services
macOS
Internet Explorer
Microsoft Edge
Google Chrome
IT Service Management
Incident Management
Service Level Agreements
Single Sign-On
Network Connectivity
User Acceptance Testing
Test Scripts
Knowledge Base
Account Provisioning
User Access
Shared Mailboxes
Connected SSO Domains
Asset Inventory
Workstation Deployment
Mobile Device Configuration
IT Security
Customer Experience

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