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Added 14 mins ago
MC
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BGIS

Managing Director, Projects and Operations

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $173,998 - $217,497 per annum. · Full-time

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

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Job details

Pay: This is a regular, full-time position with a salary range of $173,998 - $217,497 per annum.
Job type: Full-time
Experience: Leadership and People Management - 10+ years in demonstrated people management with large teams of direct and indirect reports of varying experience levels.
Posting language: English
Posted: Nov 10, 2026

Original job description

SUMMARY

Reporting to the General Manager, the Managing Director, Projects and Operations is responsible for managing FM projects and retail facility operations.

KEY DUTIES & RESPONSIBILITIES

Project & Program Delivery

Manages end to end execution and delivery of annual project portfolio.
Capital projects and programs of $100mm annually.
Experienced with infrastructure and client facing tenant improvement projects.
Experience with emergency project management and incident response.
Support annual planning including project initiation; budget and estimate justification.
Experience in various delivery models and contract documents.
Projects and programs span from immediate, short term to multi-year.
Decision and authority on project selection, distribution.
Proactively monitor and control portfolio of projects and manage risk.
Continuous improvement on delivery and management tools, methodologies and process.

Operations Management

Accountable for day to day operations for all assigned facilities for a national portfolio.
Manage work-order and incidents on a daily basis ensuring all KPI’s are exceeded.
Manage escalations and incidents including incident response calls and issue resolutions that may take place evenings and weekends.
Accountable for proactive preparation in case of known incidents (inclement weather) and communication to all parties.
Ensure adherence to all H&S, regulatory and compliance needs.
MSA and contractual accountability for all deliverables and obligations.
Continuous improvement on delivery and management tools, methodologies and process.

Relationship Management

Manages relationship with clients and internal partners ensuring seamless execution and integration.
Issue resolution and escalation management for operational irritants and project issues.
Proactively support client strategic objectives through value added products and services.
Develop new solutions and proposal supporting client needs.
Regularly communicate and meet with client senior leaders in CRE, Projects and business leaders including regional operational leads.
May be required to travel as required for in-person major incidents and/or relationship building with key client leads.

Leadership and People Management

Lead a team of high performing project and operational directors and managers.
Manage all aspects of staffing including mid and annual reviews.
Ensure all staffing and people changes are within plan and budgets.
Secure, coach and motivate the next generation of talent to ensure seamless operations and mitigate single points of failure.
Ensure a high level of engagement and manage high performing talent with development plans ensuring maximum potential achieved.

KNOWLEDGE & SKILLS

Project Delivery - 10+ years delivering capital projects and programs with a portfolio of up to $100MM annually, across Canada.
Operations Management - 10+ years managing operations functions.
Leadership and People Management - 10+ years in demonstrated people management with large teams of direct and indirect reports of varying experience levels.

This is a regular, full-time position with a salary range of $173,998 - $217,497 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Managing Director is responsible for the end-to-end delivery of a $100MM annual project portfolio and the day-to-day operations of a national retail facility portfolio. They must lead high-performing teams, manage client relationships, and ensure all operational KPIs and safety compliance standards are exceeded.

Requirements

Candidates must possess over 10 years of experience in delivering large-scale capital projects and managing complex operational functions. Proven leadership experience with large teams and the ability to manage multi-year programs across Canada are essential requirements.

Skills

Project Management
Operations Management
Capital Projects
Facility Management
Risk Management
Strategic Planning
Budgeting
Incident Response
Relationship Management
Team Leadership
People Management
Regulatory Compliance
Contract Management
Stakeholder Engagement
Performance Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Operations Management
Capital Projects
Facility Management
Retail Operations
Infrastructure
Tenant Improvement
Incident Response
Budgeting
Risk Management
KPI
Health and Safety
Regulatory Compliance
MSA
Contractual Accountability
Strategic Objectives
CRE
People Management
Staffing
Performance Reviews
Coaching
Portfolio Management
Process Improvement
Client Relations
Leadership

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