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BGIS

Managing Director, Projects and Operations

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $173,998 - $217,497 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $173,998 - $217,497 per annum.
Job type: Full-time
Apply by: Dec 10, 2026
Experience: Leadership and People Management - 10+ years in demonstrated people management with large teams of direct and indirect reports of varying experience levels.
Posting language: English
Posted: Nov 10, 2026

Original job description

Summary

JOB DESCRIPTION

Reporting to the General Manager, the Managing Director, Projects and Operations is responsible for managing FM projects and retail facility operations.

Key Duties & Responsibilities

Project & Program Delivery

Manages end to end execution and delivery of annual project portfolio.
Capital projects and programs of $100mm annually.
Experienced with infrastructure and client facing tenant improvement projects.
Experience with emergency project management and incident response.
Support annual planning including project initiation; budget and estimate justification.
Experience in various delivery models and contract documents.
Projects and programs span from immediate, short term to multi-year.
Decision and authority on project selection, distribution.
Proactively monitor and control portfolio of projects and manage risk.
Continuous improvement on delivery and management tools, methodologies and process.

Operations Management

Accountable for day to day operations for all assigned facilities for a national portfolio.
Manage work-order and incidents on a daily basis ensuring all KPI’s are exceeded.
Manage escalations and incidents including incident response calls and issue resolutions that may take place evenings and weekends.
Accountable for proactive preparation in case of known incidents (inclement weather) and communication to all parties.
Ensure adherence to all H&S, regulatory and compliance needs.
MSA and contractual accountability for all deliverables and obligations.
Continuous improvement on delivery and management tools, methodologies and process.

Relationship Management

Manages relationship with clients and internal partners ensuring seamless execution and integration.
Issue resolution and escalation management for operational irritants and project issues.
Proactively support client strategic objectives through value added products and services.
Develop new solutions and proposal supporting client needs.
Regularly communicate and meet with client senior leaders in CRE, Projects and business leaders including regional operational leads.
May be required to travel as required for in-person major incidents and/or relationship building with key client leads.

Leadership and People Management

Lead a team of high performing project and operational directors and managers.
Manage all aspects of staffing including mid and annual reviews.
Ensure all staffing and people changes are within plan and budgets.
Secure, coach and motivate the next generation of talent to ensure seamless operations and mitigate single points of failure.
Ensure a high level of engagement and manage high performing talent with development plans ensuring maximum potential achieved.

Knowledge & Skills

Project Delivery - 10+ years delivering capital projects and programs with a portfolio of up to $100MM annually, across Canada.
Operations Management - 10+ years managing operations functions.
Leadership and People Management - 10+ years in demonstrated people management with large teams of direct and indirect reports of varying experience levels.

This is a regular, full-time position with a salary range of $173,998 - $217,497 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

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More about this job

Responsibilities

Lead delivery of an annual capital project portfolio of up to $100 million and oversee day-to-day operations across assigned facilities in a national portfolio. Manage client relationships, operational and project escalations, compliance, and a high-performing team of project and operations leaders.

Requirements

Requires 10 or more years of experience delivering capital projects and programs, managing operations, and leading large teams with direct and indirect reports. Experience should include projects across Canada, facility operations, client-facing work, incident response, and project delivery models and contracts.

Skills

Capital Project Delivery
Program Management
Facilities Operations
Portfolio Management
Budgeting and Estimating
Contract Management
Risk Management
Incident Response
Health and Safety Compliance
Regulatory Compliance
Escalation Management
People Management
Talent Development
Continuous Improvement
Retail Facility Management

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Retail Facility Operations
Capital Projects
Project Portfolio
Program Delivery
Infrastructure Projects
Tenant Improvements
Emergency Project Management
Incident Response
Annual Planning
Project Initiation
Budget Justification
Cost Estimating
Delivery Models
Contract Documents
Project Selection
Portfolio Risk Management
Work Orders
Key Performance Indicators
Health and Safety
Regulatory Compliance
Master Service Agreement
Escalation Management
Proposal Development
Staffing and Performance Reviews
Talent Development
National Portfolio
Continuous Improvement

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